1. 10-07-10 01:37 PM #1
    yisman
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    Why can't live support answer a simple question?

    I go to live support, and I just ask a simple question on to use a certain function on the site, and the tech support guy asks for my account number and then makes me wait over 5 minutes minutes. Then finally he transfers me to someone else.

    I guess he wants to make sure I'm not a terrorist before he answers my question.

    WTF?
    Last edited by yisman; 10-07-10 at 01:41 PM.
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  2. 10-07-10 01:44 PM #2
    yisman
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    I would specify the book, but it doesn't really matter. This has happened to me with multiple books.

    I'm not asking account-specific questions, but they always make me give them my account number and wait a few minutes before they'll tell me anything.
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  3. 10-07-10 02:58 PM #3
    Hareeba!
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    yeah, absurd inflexibility
    very annoying
    and a waste of their and our time
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  4. 10-07-10 03:04 PM #4
    protein
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    Because most likely there is no live chatter on the other hand.
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  5. 10-07-10 04:59 PM #5
    mrd694
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    I have to agree
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  6. 10-07-10 05:33 PM #6
    protein
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    I believe some Asian bookies do that Yisman.
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