A friend of mine deposited 900 on sportsinteraction ran it up to 6k, put down 3.5 worth of bets, requested a 1500$ withdraw and after submiting documents went to check the open nfl bets for the weekend. On login, it says there is a problem with the account contact customer support. Support says it's a security issue don't worry, it will take 5 buisness days to process the documents, open bets are valid. withdraw will be paid.
After emailing security they didn't respond to the question of seeing open bets but gave a generic answer of receiving the email but have no comment on the questions. Also, they will only handle this case mon-fri 10-4.
Is it normal to be locked out of an account with no real answer after asking for a 1500 withdraw after a 900 deposit?