So to use live chat, you're supposed to type in your username, password, and email address. Your username and password are then displayed as your chat name - and saved and automatically brought up the next time you use live chat. To say this is horribly insecure is an understatement- any dumb mfer who walks by your computer now has your username and password. And to top it all off, they refuse to use the information you type in.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'CS - Lowell'
CS - Lowell: Welcome to the Live Chat Support. How may I help you today?
bkr***** mypassword: hello?
CS - Lowell: hi
bkr***** mypassword: what is the status of my withdrawal
CS - Lowell: Can you please confirm your password?
bkr***** mypassword: ...
CS - Lowell: Can you please confirm your password?
bkr***** mypassword: uh it said to type it with my name so I did
CS - Lowell: can you confirm it again ?
bkr***** mypassword: why, in case I'm a hacker who can't copy and paste correctly?
bkr***** mypassword: you can see it, I can see it, wtf??
CS - Lowell: for further assistance you must confirm your password ! or you can give us a call
bkr***** mypassword: what does my chat name say? copy what you see
CS - Lowell: sir . i will not argue about this issue. if you like to have further assistance over this chat you will have to confirm your password or you can give us a call
CS - Lowell: 866-9-BOOKMAKER.
bkr***** mypassword: read my chat name. Username and password, just like it asked for
bkr***** mypassword: if you won't assist me, transfer me to a supervisor ASAP
CS - Lowell: the only way i can transfer you is after you confirm your password . this is a verification procedure on this chat . i already have the info you need . just need to confirm your password
bkr***** mypassword: I already verified my password in my chat name
CS - Lowell: you need to do it again
bkr***** mypassword: why?
CS - Lowell: its the procedure
CS - Lowell: all customer must do
bkr***** mypassword: and you're telling me you refuse to transfer to supervisor?
CS - Lowell: i can transfer you if you confirm first
bkr***** mypassword: explain WHY you can't read my password from my chat name
bkr***** mypassword: not just that I'm supposed to retype
bkr***** mypassword: there is absolutely no reason to have to type it twice
CS - Lowell: it a normal procedure . i already have the info you need . but i cannot give out the any type of info about any account if the customer do not confirm password
bkr***** mypassword: I confirm that my password is what my chat name is, which is clearly visible to both of us 30 times in this window
CS - Lowell: in that case please give us a call .
bkr***** mypassword: please transfer me to a supervisor
CS - Lowell: is not possible without confirmation .
CS - Lowell: i understand that you put your info when you entered this chat
bkr***** mypassword: please check with your supervisor about that
CS - Lowell: but you need to confirm the password to get further assistance
bkr***** mypassword: so how could typing it in again possibly protect either of us
bkr***** mypassword: if I'm not the account owner, I still know the passowrd since it's typed in
bkr***** mypassword: if I am, you're just ****ing with me
CS - Lowell: i have to follow procedure
CS - Lowell: so that wont be difficult to confirm correct ?
bkr***** mypassword: check with your supervisor about procedure, that's what he's there for
bkr***** mypassword: or explain why I type it in the chat name in the first place
CS - Lowell: let me transfer to a supervisor ...
Chat InformationPlease wait while I transfer the chat to 'csmauricio'.
Chat InformationYou are now chatting with 'csmauricio'
csmauricio: Welcome to the Live Chat Support. How may I help you today?
bkr***** mypassword: I just want to know the status of my withdrawal
csmauricio: Can you please confirm your password?
bkr***** mypassword: it's in my chat name after my account name
csmauricio: Sr, i'm not going to be over and over about this matter, its simple, just confirm the password and we can end this chat in less than 5 minutes, is the procedure and all the customers have to follow the rules and instructions
bkr***** mypassword: explain why I type it in the chat name if you don't use it
bkr***** mypassword: and it stores that information on the computer which is extremely insecure
bkr***** mypassword: your procedure is garbage, any moron could come click live chat and get my account and password
csmauricio: For security reasons I can not give you that information over the chat, but I can send you an e-mail with it. For verification purposes please give me your full name, e-mail address, zip code, phone number and the last deposit method used.
bkr***** mypassword: and I follow your garbage procedure, and then you want my password again
csmauricio: ok, in that case please
bkr***** mypassword: this is unacceptable
csmauricio: sorry but is the rule
csmauricio: if you already put it with your acct number why you can not reconfirmed
bkr***** mypassword: if I already put it why can't you read it and use it?
csmauricio: ok
csmauricio: Please call our Customer Service Department at the toll free number 1-800-5968946. They will be able to give you further information and help over the phone.
bkr***** mypassword: explain how copying something that's in the window 50 times adds any layer of security
bkr***** mypassword: you already have my email address, I'm sure it's not insecure to email the details I asked for to the address on file
bkr***** mypassword: or is there some miracle way to hack that too?
And they hung up on me.
A+ all around.