1. 09-17-10 03:15 AM #1
    belvedere86
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    forgot 5dimes username

    does somebody know how to get it back? i dont see any link like "forgot username/pasword"
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  2. 09-17-10 03:32 AM #2
    Mikail
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    go on live chat. I'm sure using your info provided they can verify it's you and give you your username and password or send it to you by email.
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  3. 09-17-10 03:40 AM #3
    belvedere86
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    they asked my pasword but because i have still money on the account i need to give them a scan of my ID and im at work now pfff
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  4. 09-17-10 04:25 AM #4
    moneygame
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    What can they do with password without username?
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  5. 09-17-10 04:37 AM #5
    Hareeba!
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    Quote Originally Posted by moneygame View Post
    What can they do with password without username?
    presumably they would have been intelligent enough to ask for real name, address etc to find him in their database
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  6. 09-17-10 04:42 AM #6
    cactuslv
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    email 5dimes suport
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  7. 09-17-10 06:14 AM #7
    Rollins08
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    It seems like this would be a more common problem. Have you called them?
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  8. 09-17-10 12:08 PM #8
    belvedere86
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    actually I found it back on my home pc

    so stupid that you cant pick your own username. is this something common for those books? european sites like Unibet /bwin let you pick your own username.
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  9. 09-17-10 01:50 PM #9
    skrtelfan
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    Yeah, 5D is really bizarre about their account security. I had my username stored on my home computer and once I wanted to place some bets while I was out and forgot my username, and they required an ID scan just to get my username. The dumb thing is that they send out emails once a week to all their customers with the username in the email, so their policy is rather inconsistent. "We'll email you your username once a week, but if you need it any more often than that, we'll require a scanned ID."
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