Dear Carl,
When reviewing your account we notice that you have a number of accumulated commission credits, due to your current deposit and withdrawal activity.
Having analyzed your funding patterns it has become clear that you are using Matchbook for pass through transactions. You made a $3,000.00 deposit on August 9th and 9 days later you requested a Moneybookers withdrawal for $2,500.00. Similarly on August 26th you made a $3,000.00 deposit and today you requested a Moneybookers withdrawal for $2,500.00.
The definition of a pass-through is where all deposits are via one channel and withdrawals are via another channel.
You are free to continue with this deposit/withdrawal pattern. However, your Moneybookers withdrawal today will be processed at a cost of 3.5% of the transaction amount which will be removed from your commission credit balance. For future transactions beyond the first withdrawal/deposit per 7 days we will now charge a 3.5% fee of the transaction amount, against your commission credit balance. (If no commission credits are available, the charge will be waived.)
Please confirm that you wish to continue with the withdrawal today.
If you have any questions, please feel free to contact us by email or live chat (via our Contact Us page).
Kind Regards
Rosie