Originally Posted by
Facepunch
Ok, Third call.... They fixed my account. I now have the money, and the graded wagers for last night. When I asked what the problem was, or how it could have been so terribly wrong, she said that it was just an error in data entry. I am not sure I am 100% satisfied. If I ran a book and made that big of a mistake I would give something , like a $25 dollar free play as an apology for having to waste so much time and make so many calls. I didn't ask for one or anything, and didn't expect one, I am also not a high roller by any means, so I am sure that they could give or take my business without a blink of an eye. All in all the customer service was pretty good, I had a bit of trouble understanding the lady and when I spoke there was an echo that kind of threw me off. But now I am nitpicking. Important thing is that I have my money, my account is secure and they apologized for making an error. There are many books out there that would be worse. I seem to have problems like this a lot. When I tried to put more money back into my BookMaker account at the beginning of baseball season, they said that I owed them 2,400 dollars from a bad check. I said that was impossible since I have never deposited with a check in my life. They took a full business day to get back to me and tell me that it was a mistake and that some guy with the same name as me had stiffed them. I do not use them anymore because when I inquired about it the guy took kind of an aggressive tone with me as if he had proof that I was the stiff. He stopped short of threatening me, but was pretty hostile. I still get heated every time I get a cold call from them because it reminds me of the whole ordeal. I will post again if the Greek gives me any more issues.