[forsberg21]

I have an account with these guys, but I've never made a deposit. I went on their online chat to inquire about bonuses and I was shocked with the lack of competence with their customer service. Did I go to far though in showing my frustrations?

Tanneisha> Hi, how may I help ?
Guest> Hey
Guest> I'm looking at making a deposit and I have a few questions about the bonuses you are offering.
Guest> Also, do you accept Moneybookers for deposits?
Tanneisha> yes sir
Guest> Perfect, so I want to make a deposit of roughly $600 to wager on Germany to win the World Cup.
Guest> What kind of bonus would I get for this deposit?
Tanneisha> may I have your account number and password please ?
Guest> xxxxx/xxxxxxxxxxxxxxx
Guest> But I've never made a deposit before.
Tanneisha> thank you one moment please
Tanneisha> thank you for holding
Tanneisha> your account is eligible for the 20% plus $50 in freeplay and a additional $25 in freeplay,however you need to send a copy of your id first to be on file
Guest> Ok, so if I deposit $500, I'll get $100 in a cash bonus and $75 in freeplays?
Guest> And what is the limit on the Germany to win the World Cup wager? What about rollover?
Tanneisha> the rollover is 4x
Guest> Of the bonus amount given?
Guest> Or Deposit + Bonus?
Guest> And does the 4x apply to the freeplay winnings as well?
Tanneisha> your deposit + the bonus + the freeplay
Guest> Wait, so my deposit of $500 + the $100 bonus + the $75 freeplay is subject to 4 x 675 = $2700 rollover?
Guest> Tanneisha, if you don't mind, could you forward me to a manager please?
Tanneisha> the managers do not use the live chat
Guest> Ok, so I'm getting a $2700 rollover on a bonus of $100 and rollover of $75?
Tanneisha> sir how much are going to deposit /
Guest> $500
Guest> Well that depends on this rollover of course.
Guest> Hello?
Tanneisha> yes sir i am still here
Guest> So can you please answer my question?
Guest> This chat is taking a very long time.
Tanneisha> you are going have to rollover $2700 to meet the rollover
Guest> Ok, well I would need to get a bigger bonus than that then.
Guest> Could you please give me the phone number so that I can speak with a manager?
Guest> And what is the max bet that I can place on Germany to win the World Cup???
Tanneisha> the max is $500 on the spread $500 on the total and $250 on the moneyline
Guest> Tanneisha, do you even know what I'm talking about???
Guest> I just asked you what the max is on Germany to win the World Cup.
Guest> There is no moneyline, there is no total, this is a future.
Guest> This customer service is brutal.
Guest> 1. Please give me a manager's phone number
Guest> 2. Please tell me what the max wager is on Germany winning the World Cup
Guest> 3. Please don't take 3 minutes to write a sentence like you've been doing ever since I got onto this chat.
Tanneisha> the max is $250
Guest> Are you sure? You just told me the max was $250 on the moneyline. The moneyline doesn't apply to futures. Are you positive about this?
Guest> What is the phone number?
Tanneisha> please contact customer service and ask to speak to the manager at 1-800-329-2909
Guest> Well I've got absolutely nowhere with this chat, hopefully the person I'm about to speak with on the phone will do a better job than you did.
Guest> Thanks Tanneisha
Guest> One last thing, are you positive about the $250 max on Germany to win the World Cup? I'm about to call in, do I have to verify this with them, or are you absolutely certain?
Tanneisha> sir the information came straight from the lines department the max is $250
Guest> Tanneisha, I just called the number you gave me and it says the number does not exist.
Guest> I'm looking on your website now and that was the US number.
Guest> Thanks for telling me that.
Guest> Too bad I'm not in the US.
Guest> You have international and Canadian numbers too you know.
Guest> I hope that you're an unpaid intern over there because otherwise Bet Jamaica is burning money with every paycheque they issue you.
Tanneisha> SORRY YOU FELL THAT WAY
Tanneisha> IF THAT'S ALL I CAN HELP YOU WITH
Tanneisha> HAVE GOOD DAY
Guest> You've helped me with nothing Tanneisha, now I have to call in since I wasn't served in a competent manner with you. Have yourself a good day!

[Hareeba!]

yes

[trumpdown]

What do you think? I think you know the answer.

[Hareeba!]

BJ second most popular book but limits you to $250 on the biggest sporting event on the planet!!!!

[dark_knight]

Okay, so maybe the customer service wasn't brilliant (although I've seen much worse), but there's no need to treat the person like shit.

[DukeJohn]

I have an account with these guys, but I've never made a deposit. I went on their online chat to inquire about bonuses and I was shocked with the lack of competence with their customer service. Did I go to far though in showing my frustrations?

lol... Foreign customer service is like running windows 98. If you have too many windows (questions) open, the system crashes. Slow down next time..

[SBR Lou]

Okay, so maybe the customer service wasn't brilliant (although I've seen much worse), but there's no need to treat the person like shit.

Good post. Next time, just pick up the phone if you need clarification on something you're not confident CS is answering correctly.

[TobiasFunke]

Yeah, you went too far.

[RichardGeorge]

This lady is probably talking to about 15 people at a time... most of them ignorant like yourself, please give her a break! jesus christ

[Halifax]

Guest> And what is the limit on the Germany to win the World Cup wager? What about rollover?
Tanneisha> the rollover is 4x
Guest> Of the bonus amount given?
Guest> Or Deposit + Bonus?
Guest> And does the 4x apply to the freeplay winnings as well?
Tanneisha> your deposit + the bonus + the freeplay
Guest> Wait, so my deposit of $500 + the $100 bonus + the $75 freeplay is subject to 4 x 675 = $2700 rollover?
Guest> Tanneisha, if you don't mind, could you forward me to a manager please?
Tanneisha> the managers do not use the live chat
Guest> Ok, so I'm getting a $2700 rollover on a bonus of $100 and rollover of $75?

It's a well-known fact that a (4x) rollover factor normally applies to Deposit + Bonus (and not simply to the Bonus) ... not sure why you were so shocked to hear that.

[wtt0315]

tanneshia is actually pretty nice. i have gotten her many times on phone and on chat. i have actually been on chat and called in at same time and got her when she answered so she was doing both at same time.

[Ella600]

Good Job, you really stuck it to the girl who probably makes minimum wage and is working her a$$ off. if you bet, you should be well aware of what rollovers are and maybe if you want a straight answer ask a straight question instead of 16 at a time.

[mtneer1212]

She answered the questions correctly, and you want to bash her for..........?? Why are you bashing her? Yes, if you don't know by now that a rollover includes the principal, bonus, freeplay, and reimbursed fees, then you need to learn some more about how these books operate before bashing this CS agent.

You can also forego the bonus and come without one, then there is no rollover.

[BROOKLYN BOY]

Most incompetent customer service ever is BetPheonix....was on the chat with 2 of them once including a 'manager' and they both left me hanging for 10 minutes. Would never even consider playing at that dump.

[big joe 1212]

You were a real dickhead to her!

No need for all of that!

[dark_knight]

Actually, I'm even going to retract my statement about the service not being brilliant. Reading back through it seems she answered everything fine and the main problem was that you just didn't like the answers. Not her fault if the deal isn't to your liking, don't shoot the messenger.

[mozomboking]

dont worry about the sevice-just win

[Doug]

I hate live chat if you can call in instead

[forsberg21]

Whoa, I guess I was a dyck then, judging from all the responses.

Sometimes I get good people on the other end of live chat and sometimes I get people like this.

What you can't notice from the chat log is the amount of time I had to wait for each reply. I'm not exagerating when I say this, but I was waiting over 2 minutes for each reply that she wrote. It's probably not her call, but she shouldn't be juggling 15 people at one time, you're not servicing any one of those 15 clients if that's the case. On top of that, when I asked about the max wager on a future, she quoted me spreads, totals and moneylines, which clearly shows me that she wasn't paying any attention.

Anyways, I'll try to have a little more patience next time.

[Extra Innings]

BetJamaica Customer Service Sucks!!!!!!!!!

I know this whole chat took you about 20 minutes so I don't blame you.

[Intuitive_Edge]

i like how they just go dead it seems until you scream at them if they are still there

[andywend]

Forsberg, you were incredibly nasty as she seemed to be doing her best to assist you. She was also very patient.

Judging from your post #19, it appears you realize your behavior was inappropriate.

For the record, I hate live chat for the very reason you mentioned as it takes them so damn long to respond to every question asked.

[Raven66]

No, you did not go far enough. I hate dealing with 3rd world BS.

[djefferis]

If I was shop manager, you'd be barred. No confusion over your RO that way. Fortunate for you Scotty is much more tolerant.

To put it simply, your nickle in action ain't worth the cost of finding and training a clerk, much less a very good English speaking clerk.

[bubba]

for a good book, there livechat is just the worst. was in the middle of discussing something with them on livechat today. then i dont get a response for like 15 minutes. i call up and ask to speak to the clerk. she said she stopped looking at the chat becasue she was on the phone with another customer!!! there live chat service is the worst in the industry. if u cant do it right, dont have it at all/

[tommygun]

forsberg, i dont think you went too far mate, like you i am sick of dealing with incompetent customer service. I was once with bet365, worst customer service i have ever dealt with, was arguing with a person on live chat, rang up the department they were useless so i got the guy to put the manager on he was useless so i got the manager to put his manager on, even then i was on the phone for 45 minutes arguing with the guy, in the end they conceeded they were wrong and gave me a complimentary $200 on my account. I promptly ended my service with bet365 and withdrew all my funds including the complimentary money.

[BET THE HOOK]

You were absolutely a jerk and she was probably done with you when the attitude started as she should have been. You need to experience bad service at a shit book and then you will realize what you got was not all that bad.

[tommygun]

true, but an A+ book should know better my friend/get some proper customer service

[Smoke]

i've been tellin people for awhile now just how bad betjamaica's customer service. it's a shithole over there when it comes to the players needs. one person shouldn't be operating live chat talking to 15 people at once especially dealing with plays accounts that may have large amounts of money in it. what's funny is how idiots here will defend a shit book like that.. sure they pay but that's after they get a copy of your ID and utility bills or whatever loops they wanna run u through when you want a withdrawal. and when you talk to them over the phone they are never seem happy and are hard to understand. much better options are out there

[robertg]

you went too far, but i'll admit, when i used to deal with whoever answered the phone there, the service/language barrier, was extremely frustrating. I now call directly to scotty's line, and if he's not there, hermann usually answers it. Shayla is also helpful. imho, you just have to ask for one of those three when you need something.