I had been a loyal customer since 2006. I have eaten their crap for years and am finally leaving. I am a very high volume LOSING sports gambler and a winning poker player. I never complained about consistently losing mid 5 figures annually to them in sports but evidently, they couldn't handle it that I was winning from them at poker, in spite of the thousands of dollars they made on me monthly from rake. Their customer service is, without question, the worst in the business. Calling their regular customer support people was always a 100% waste of time, because I knew their product better than they did.
In the past 3 months, they decided they decided that they wanted to hurt me on the poker end, since I made a few bucks from them on that side. They took away my deposit fee reimbursement ($15 per $500 deposited), they took away any and all poker bonuses and they increased the rake taken from each pot to levels that far exceeded industry standard. I said, fair enough, you don't like it that I'm winning in poker, how about compensating me in some way, shape or form of bonus for my huge sports losses. They basically told me to suck an egg. They wouldn't even refund my $15 deposit fees that I was able to prove to them. I wagered big money into their terrible lines for years and their stupidity pushed me away. My loyalty to them meant absolutely nothing. I have so many negative stories about how their customer service screwed me so many times that it could fill a book. If you win from them, they will try and make your life hell getting money out of them. I was always a model customer and they never had a problem with me. My problem is, being a loyal person, stuck with them too long. I would highly recommend that any new player stay away from this book.
I am looking for another sportsbook that also has a poker site but there don't seem to be too many reliable ones out there. 5Dimes seems to be the leading contender but supposedly their poker tables gets very low volume. All of the other candidates are not rated very highly. Does anyone know why matchbook is getting a rating of b-? Why so low? I was going to give them my sports business but I am wondering about the rating. Does anyone have info on why their rating is so average?