[316316]

if it's sinking then shift to another ship...

[thechaoz]

This scares me as I am with wager chief and as far as I understand are owned by Bet phoenix. I have only asked for one modest payout as I usually do this with most books/poker sites to test them out. It was swift and I have nothing bad to say so far.

[BET THE HOOK]

I left this family of books a while back when I got shafted. I was one of their biggest fans too and thought it would never happen to me but it did. Play at your own risk.

[kazuc]

I got out of BP a while ago and blew my money on Bet911. But if they really are slowpaying, why are they still B-rated?

[Johnpoints]

Once again I ask, WHY would anyone still be at BP? There are safer options who offer the same things (5 Dimes).

[creed]

Why all the panic they are a SBR backed book I would doubt SBR would push a book that is not sound.

[KGambler]

Why all the panic they are a SBR backed book I would doubt SBR would push a book that is not sound.

[bill2266]

lets all hope for the best

[Champi]

Lie number 4-Today i request again cashout=The answer was standart payouts are processed from Mondays to Fridays===so why they discuss with me my cashout in Saturday?

[pokerplayer22]

Why all the panic they are a SBR backed book I would doubt SBR would push a book that is not sound.

If i opened up a book tomorrow, I could open up my wallet and have an "B" rating in the matter of minutes.. I am very surprised by the fact that SBR hasnt downgraded this book yet. Trust me, they have alot of issues and they are falling fast. And believe it or not, I have money there currently but am going to try to get it all out on Monday

[lawsofpower48]

Once again I ask, WHY would anyone still be at BP? There are safer options who offer the same things (5 Dimes).

i couldnt agree more... 5 dimes is the best book IMO

[Domestic]

Thanks for the heads up OP, I will be sure to stay away. People like to beat up on books after a single bad experience but you listed some pretty solid reasons there.

[me-first]

I've been a big supporter of BetPhoenix, but when you look at the broad picture, something definitely seems amiss. I doubt that I'll be making another deposit until these type threads go away.

[Fishhead]

I've been strongly recommending for the last 6+ weeks to be extremely careful with this outfit............red flags were stetched out everywhere.

[PirateDog]

If they are connected to 4pcv.com amd Mr Spencer it has red flags even more

[Thremp]

I think the only thing that is amiss is that some wealthy people hired possibly the most incompetent people to run a sportsbook who are slowly coming to grips with their own incompetence (and that of their DeVry programming team).

[pokerplayer22]

Thanks for the replies guys. Im not sure if it makes me feel better or worse that others see these warning signs too.

[bigjonson]

Pull your cash now and hope you can get it back because when they go chapter 11 anything in there is going to be zapped.

I am sure they will reopen as another name such as PheonixBet hahah but it is coming.

You have been warned.....

[katstale]

I think the only thing that is amiss is that some wealthy people hired possibly the most incompetent people to run a sportsbook who are slowly coming to grips with their own incompetence (and that of their DeVry programming team).

from all reliable accounts, money backing this place has never been an issue. Other points are possibly debatable, but cash position is probably plenty good for the rating by SBR. I am getting some money out this week, but it's not a rush on the bank, just time for me to cash out again. I have never worried abt my funds being safe here, just the when and the how.

Justin, you got a tuff job reading so much bs and then asking for facts!! lolol

[djefferis]

To the OP:

1. They used to offer payouts via ewallet, moneybookers, etc...They no longer do.
- Many shops are changing their payout methods, My argument as to why BP has changed is simple, slowing down the bonus whores. They routinely hang out large free play offers. Around Feb they started cutting this for non NA Customers. Alot of the bonus whoring comes from Eastern Europe and Asia..they acknowledged a problem and reacted quickly. You would prefer they pull a bet911 ?

2. Their free payout each month via cashiers check or *********** which used to be guaranteed in 3-5 days is now taking 3+ weeks to get with the only explanation being "processor problems".

- More players, beginning of the slow season = more payouts, simple as that. This has been a known issue for BP and Mania the last couple of years. 3 days for a ** aint bad. Go ask anyone waiting for Wsex payouts if they would be happy waiting 3 weeks.

3. As of last week, same day ** payouts are now taking 3+ days (which still isnt terrible but not what it once was).

- see above

4. As stated in another thread, their wagering dept reps are moving lines over the phone after you try to place your wager with the given line. (Ive tried to call Richard 10 times about this and everytime Ive been told he's in a meeting)

- never had this problem wagering online, rarely use the phone

5. Many have reported that there is a manager named Phil that seems to be having a rough time having civil conversations with customers without slamming the phone down.

- Dealt with him several times over the years at Mania..good enough guy. Depends on what your definition of "civil" is I am sure..

6. Many have reported that their balances have magically been zero'd out, possibly by former employees or hackers.

- Any credible reports documented by SBR or another independent 3rd party ?

7. Many have reported that their limits have been drastically cut (alot more than usual for a book)

- So by cutting sharp players limits, they are telling you they are on the way out ?!? Bet911 did the opposite and it killed them, by your logic they are damned if they do, damned if they dont..cutting sharps is a SMART move

8. Richard no longer posts on these boards nor is he anywhere to be found when it comes to addressing any problems like he used to.

- Would you really feel more comfortable having a clerk posing as Richard on here posting daily ? When you have a minor problem with your happy meal do you call the CEO of McDonalds ? Richard is usually available for BIG issues. There is a chain of command to follow and usually an account manager can fix it if you let them..calling and demanding Richard because your upset about something likely results in poor experiences.

I dont see this place going downhill at all. Wouldnt put all my funds in one shop, but they are as solid if not more so than any other B rated book., I trust them more than CRIS/Bookmaker...only shops I place over them right now are Jamaica/5Dimes and possibly Heritage. Now call any of those 3 asking for 50% cash bonus'..let me know how that goes for you. If you want total security, play at shops who offer small/no bonuses..want a bonus and some security (more than you get from most shops) call BP.

[pokerplayer22]

To the OP:

1. They used to offer payouts via ewallet, moneybookers, etc...They no longer do.
- Many shops are changing their payout methods, My argument as to why BP has changed is simple, slowing down the bonus whores. They routinely hang out large free play offers. Around Feb they started cutting this for non NA Customers. Alot of the bonus whoring comes from Eastern Europe and Asia..they acknowledged a problem and reacted quickly. You would prefer they pull a bet911 ?

2. Their free payout each month via cashiers check or *********** which used to be guaranteed in 3-5 days is now taking 3+ weeks to get with the only explanation being "processor problems".

- More players, beginning of the slow season = more payouts, simple as that. This has been a known issue for BP and Mania the last couple of years. 3 days for a ** aint bad. Go ask anyone waiting for Wsex payouts if they would be happy waiting 3 weeks.

3. As of last week, same day ** payouts are now taking 3+ days (which still isnt terrible but not what it once was).

- see above

4. As stated in another thread, their wagering dept reps are moving lines over the phone after you try to place your wager with the given line. (Ive tried to call Richard 10 times about this and everytime Ive been told he's in a meeting)

- never had this problem wagering online, rarely use the phone

5. Many have reported that there is a manager named Phil that seems to be having a rough time having civil conversations with customers without slamming the phone down.

- Dealt with him several times over the years at Mania..good enough guy. Depends on what your definition of "civil" is I am sure..

6. Many have reported that their balances have magically been zero'd out, possibly by former employees or hackers.

- Any credible reports documented by SBR or another independent 3rd party ?

7. Many have reported that their limits have been drastically cut (alot more than usual for a book)

- So by cutting sharp players limits, they are telling you they are on the way out ?!? Bet911 did the opposite and it killed them, by your logic they are damned if they do, damned if they dont..cutting sharps is a SMART move

8. Richard no longer posts on these boards nor is he anywhere to be found when it comes to addressing any problems like he used to.

- Would you really feel more comfortable having a clerk posing as Richard on here posting daily ? When you have a minor problem with your happy meal do you call the CEO of McDonalds ? Richard is usually available for BIG issues. There is a chain of command to follow and usually an account manager can fix it if you let them..calling and demanding Richard because your upset about something likely results in poor experiences.

I dont see this place going downhill at all. Wouldnt put all my funds in one shop, but they are as solid if not more so than any other B rated book., I trust them more than CRIS/Bookmaker...only shops I place over them right now are Jamaica/5Dimes and possibly Heritage. Now call any of those 3 asking for 50% cash bonus'..let me know how that goes for you. If you want total security, play at shops who offer small/no bonuses..want a bonus and some security (more than you get from most shops) call BP.

I just feel that for one of these things to occur would be one thing, but everything associated this place is so much different and worse than it used to be. I still receive a check to my doorstep in 3 days from Heritage and Betjam, the only other 2 places I play at. Also, you very rarely, if ever, see Scotty from Betjam or other GM's from A rated books on here which is perfectly fine, but Richard used to come on here all the time and address complaints directly and he no longer does. The change is what bothers me. Up until I read a few other threads on here I never knew that Richard was one of the top guys for Cascade that stole thousands upon thousands of dollars from players a while back. If i remember correctly, wasnt Cascade ok for a while and then all of a sudden BOOM!!! All I am saying is that there is alot of wierd things going on with Betphoenix. Look at all of the 50 different threads in the last month or so. Maybe some are bs and not true but all of them??? I cant tell you the last time I saw a Heritage or Betjam negative thread. People should just be careful.

[saints7011]

it seems like every week there is a BP bash thread started , I started a thread a few days ago "betphoenix good vibes" just to see if I was the only person with good expiriences with them , turns out there are quiet a few of us very happy with them...As always play where you feel comfortable at and BOL to everyone...SBR , have you had any legit complaints about BP lately ?

[me-first]

djefferis,

You just may be spot on, but I'll be standing outside looking in for the next little while. FWIW, I've received 4 same day payouts from BetPhoenix with the last payout being about a month ago. I'm probably about a "break-even" player there and have never had a problem, always treated very well. I would just be a little uncomfortable playing there right now although I think all will be good, eventually.

[bad_ass]

hope it wount happen to the book im in now.. best of luck and hop for the best!

[KGambler]

6. Many have reported that their balances have magically been zero'd out, possibly by former employees or hackers.

- Any credible reports documented by SBR or another independent 3rd party ?

What makes SBR an "independent 3rd party"? Do you know the actual definition of "independent party", or do you just like how the term sounds? SBR is NOT an independent party. They are in business with BP. They recieve money in order to promote and advertise BP.

I am one of the people who has had his account hacked. Someone placed many parlays (ridiculous 4 and 5 teamers) in my account. Despite the fact that I contacted BP BEFORE any of the games in most of these parlays even started, they decided to straight steal my money.

There are other people who have reported having their accounts hacks, and two of them have been paid in full by BP. So yeah, someone must have found those two "credible".

Read the threads concerning this issue. I think you will see that it is quite clear what is going on here.

8. Richard no longer posts on these boards nor is he anywhere to be found when it comes to addressing any problems like he used to.

- Would you really feel more comfortable having a clerk posing as Richard on here posting daily ? When you have a minor problem with your happy meal do you call the CEO of McDonalds ? Richard is usually available for BIG issues. There is a chain of command to follow and usually an account manager can fix it if you let them..calling and demanding Richard because your upset about something likely results in poor experiences.

Does having your account hacked and your money stolen qualify as a "BIG issue"? Richard won't speak to me about this.

[Chuck Sims]

Why all the panic they are a SBR backed book I would doubt SBR would push a book that is not sound.

Let me explain the facts of life. $$$$$$$$$$$$$

Bet Phoenix is paying SBR protection money. Numerous security issues, slow pays, ignoring e-mails. All of this is being kept off the front page.

SBR rates Bet Phoenix B+.

[THEGREAT30]

This is sad, don't even feel comfortable taking a FP from the guys at this point, no good options out there as of now, other than Greek and Jamaica, 5Dimes is a joke and next up with there customer service they are just waiting to stiff, truism

[Jakesteen]

Thanks for the heads up. I appreciate it.

[HedgeHog]

This is alarming. Last month my free check payout came in 4 days. Tomorrow I'm requesting my next 2k payout and I'm fearing the worst now.

[pokerplayer22]

This is alarming. Last month my free check payout came in 4 days. Tomorrow I'm requesting my next 2k payout and I'm fearing the worst now.

Hedgehog...you'll have to let us know how it goes. In the past I have also gotten paid quiickly but something is going on with BP now. I am also requesting a check tomorrow. I have a bad feeling though.

[Thremp]

SBR gotta pay the bills. Remember when they were ultra shilling BOL?

Another day in the hood.

[blix177]

I been using gold-pay for withdrawls. Only taking 3 hours after they submit the order form, and cost $20 for $4k.

[jackkkk2009]

over 3 weeks for me trying to get a check from betphoenix,excuse after excuse,really getting pissed

if you said is truth, then Betphoenix doesn't look like a B+ site. should be D-. why SBR still giving them a hight rating? really don't understand why...

[michael777]

if you said is truth, then Betphoenix doesn't look like a B+ site. should be D-. why SBR still giving them a hight rating? really don't understand why...

oh it is true,wish it was not

[tltaylor89]

LOL I know I took them for my share of money