1. 04-28-10 03:13 PM #1
    scott235
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    matchbook help

    can anyone recommend a good c/serv rep at matchbook? looking for one that works full time, professional, helpful and with a solid command of the english language.

    thank you.
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  2. 05-05-10 05:44 PM #2
    scott235
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    really? no help here?

    called there once. the woman i got was unintelligible. live chat was the slowest i've ever seen.

    anyone shoot me a name in management?

    i have no idea what the hell these points are about, but i'll give some away for some help on this.
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  3. 05-05-10 06:03 PM #3
    Hareeba!
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    Quote Originally Posted by scott235 View Post
    really? no help here?

    called there once. the woman i got was unintelligible. live chat was the slowest i've ever seen.

    anyone shoot me a name in management?

    i have no idea what the hell these points are about, but i'll give some away for some help on this.
    I don't have one, never needed one, why do you?
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  4. 05-05-10 06:32 PM #4
    LordVodka
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    I don't have one. Their help is pretty bad and a lot of times they don't understand what you're telling them. Luckily I've never had any big problems.
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  5. 05-05-10 06:48 PM #5
    scott235
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    for account security, self imposed restrictions on my account that all transactions initiated by phone only. lot's of benefits to dealing with people one on one.
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  6. 05-05-10 06:48 PM #6
    scott235
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    i'm an old dude, i still believe in customer service.
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  7. 05-05-10 11:38 PM #7
    Justin7
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    Huh? Why do you need a private CS rep?
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  8. 05-06-10 12:18 AM #8
    jackkkk2009
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    their service in 2008 in much better than now. E-mail & Livechat were kind of fast & helpful. now is a bit slower, but still ok
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  9. 05-06-10 01:32 PM #9
    scott235
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    Quote Originally Posted by Justin7 View Post
    Huh? Why do you need a private CS rep?
    don't, just need a good one. also, have found in the past that if you need problem solved, 2 different people from the same book may give you 2 different answers.
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  10. 05-07-10 01:59 AM #10
    blix177
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    Trinity, is the best for me. I had a gold-pay payout request file, and it wasn't process for a long time. She manually did it for me, while I was on chat.
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