1. #1
    SR
    SR's Avatar Become A Pro!
    Join Date: 09-10-08
    Posts: 1,317
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    Bookmaker and Me

    I rarely make threads in here but in this case I need to.

    Bookmaker is a solid book, their lines are right in the middle.

    Where they excel has been in customer service for me. Every payout has been withing a couple days and I'm in the US.

    However the reason I am writing is that their wagering department at 11:30 Pacific time, listened to me call in not once, but twice because i ****ed up my freeplay.

    To clarify, i TWICE forgot to hit the parlay checkbox and made 100 parlays. They could have easily said FU and moved on, but they reversed everything and made me happy. You know its a good service when you call in the second time and can hear the same supervisor in the background go "damn that guy" while laughing, and still within seconds refund your bet.

    I have 500 at bookmaker, they refunded 200 dollars of my mistakes. Last time I asked for a payout it was 1300 and I got it within 3 days.

    They have my recommenadation.

  2. #2
    feldzpar
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    Join Date: 01-06-10
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    perfection, BM is the bees knees.

  3. #3
    PayUpSukka
    YANKEES -1.5
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    Join Date: 12-09-09
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    Quote Originally Posted by feldzpar View Post
    perfection, BM is the bees knees.
    try to get a 10k payout from them after depositing 50 bux, all of which was on blackjack....They paid...but it was like pulling teeth.
    good book, but they dont like to lose (which is fine)

  4. #4
    MadTiger
    Wait 'til next year!
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    Join Date: 04-19-09
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    Quote Originally Posted by PayUpSukka View Post
    try to get a 10k payout from them after depositing 50 bux, all of which was on blackjack....They paid...but it was like pulling teeth. good book, but they dont like to lose (which is fine)
    They need to be true to the game.

    But customer service is the linchpin of business.

  5. #5
    Justin7
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    Join Date: 07-31-06
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    Quote Originally Posted by PayUpSukka View Post
    try to get a 10k payout from them after depositing 50 bux, all of which was on blackjack....They paid...but it was like pulling teeth.
    good book, but they dont like to lose (which is fine)
    How was it like pulling teeth?

  6. #6
    frankzig
    frankzig's Avatar SBR PRO
    Join Date: 10-26-09
    Posts: 2,249
    Betpoints: 3622

    must of been hell of a session turn 50 into 10k

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