[forsberg21]

Here's the quick and dirty:

- I want to make a withdrawal from my BetCris account
- I notice that they offer free Moneybookers withdrawals only on Mondays
- I wait to make my withdrawal on Monday for $440
- I open my email on Tuesday and find out that my Moneybookers account has been credited with $425, it looks like I got dinged the $15 for withdrawal fee, even though I made the withdrawal on Monday

Check out that chat log to see how they handle this. How can these guys be A+ with these kind of sleazy, extorting tactics... you the judge:

info: Please wait for a site operator to respond.
info: You are now chatting with 'CS - Lee'
you: Hey Lee,
CS - Lee: Welcome, nice to have you with us today . . . I’m happy to assist you . . .
you: I made a withdrawal yesterday for $440 and I just received $425 in my Moneybookers account.
CS - Lee: To assist you as efficiently as possible, may I have your account number and password please?
you: I made the withdrawal on Monday, which is the day that withdrawals to Moneybookers are free, as per your website.
you: CRXXXXXXXXX
CS - Lee: ok
CS - Lee: For security reasons, can you please confirm your password?
you: XXXXXXXXXXXXXXXXXXX
CS - Lee: you received $425?
you: Yes, not the $440 I requested.
CS - Lee: May I please have a moment to check on that for you..
you: And Mondays are free withdrawal days for Moneybookers.
you: You there Lee?
CS - Lee: it went in after the cutoff time for freepayouts, that is why you were charged
CS - Lee: the cutoff time is 300PM EST
you: Lee, there is no mention of any cutoff limits.
you: All it said in the Cashier was Monday.
CS - Lee: 300PM EST is the cutoff time for free payouts
you: There's no mention of 3PM EST being the cutoff. When I made my withdrawal, Monday was listed as being the free withdrawal date, there was no time listed.
you: 3. Neteller* and Moneybookers withdrawals under $500.00 are $15.00 and for $501.00 up to $2500 the cost is $30.00. For $2501 up to $5000 the cost is $60. For $5001 up to $8000 the cost is $75. One free payout up to $2,500 on Mondays.
you: Right there: One free payout up to $2,500 on Mondays.
you: There is no mention of the time, only Mondays.
CS - Lee: what website are you looking at?
you: BetCris
you: That is right from the cashier.
CS - Lee: May I please have a moment to check on that for you..
CS - Lee: when you log out of your account, then click cashier
CS - Lee: then click on withdrawals
CS - Lee: on the moneybookers description it says the cut off time
you: Lee, this is what was listed when I was cashing out.
you: 3. Neteller* and Moneybookers withdrawals under $500.00 are $15.00 and for $501.00 up to $2500 the cost is $30.00. For $2501 up to $5000 the cost is $60. For $5001 up to $8000 the cost is $75. One free payout up to $2,500 on Mondays.
you: I think that's pretty clear.
you: This is what I came across and I played by these rules.
you: One free payout up to $2,500 on Mondays.
you: There is no cutoff time here.
you: That is what I have to go by, that is what is written on the cashier. There is no cutoff time listed.
you: I made my withdrawal on Monday. I should be entitled to a free withdrawal.
you: It's not my problem that the cutoff time isn't listed.
CS - Lee: the rules are clear on the home page as well
you: Yes Lee, but I wasn't looking on the homepage, I was looking at the cashier.
you: It's not my fault that there is a contradiction between what is listed on the website and what is listed through the cashier.
you: That's not my problem, it's a mistake on BetCris' end, not mine.
you: I played by the rules.
you: You can't change the rules now.
you: One free payout up to $2,500 on Mondays. - I made my withdrawal on Monday.
you: Why am I being charged $15 for a free withdrawal?
you: If what you are saying is true, then the rules clearly aren't listed on either your website or through your cashier, but that is not my problem. I played by the rules.
CS - Lee: I am not changing any rules, before you go in the cashier is the homepage, and is not contradicting anything
you: I can send you a screenshot if you like.
you: Lee, this is what it says:
you: 3. Neteller* and Moneybookers withdrawals under $500.00 are $15.00 and for $501.00 up to $2500 the cost is $30.00. For $2501 up to $5000 the cost is $60. For $5001 up to $8000 the cost is $75. One free payout up to $2,500 on Mondays.
you: That is what it says EVERYTIME I cash out.
you: Lee, if you don't want to resolve this, please forward me to a manager that will.
CS - Lee: May I please have a moment to check on that for you..
CS - Lee: I am sorry, the rules are clear on the homepage
you: Lee, if you don't want to do anything for me here, I would like you to forward me to a manager that will.
you: Yes, the rules are clear - One free payout up to $2,500 on Mondays.
CS - Lee: Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers.
CS - Lee: 1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST).
CS - Lee: http://www.betcris.com/cashier.aspx
you: Lee, I'm not even going to look at this and here's why:
you: When I cashed out, I went through the Cashier link on the website.
you: Point number 3 clearly states:
you: 3. Neteller* and Moneybookers withdrawals under $500.00 are $15.00 and for $501.00 up to $2500 the cost is $30.00. For $2501 up to $5000 the cost is $60. For $5001 up to $8000 the cost is $75. One free payout up to $2,500 on Mondays.
you: Is there a time listed there?
you: Look man, I know that you don't care about me, but money doesn't grow on trees and I need this $15.
you: And I'm playing by the rules.
you: You know that.
you: I want to speak to a manager.
CS - Lee: May I please have a moment to check on that for you..
you: You've already said that Lee and you haven't forwarded me to a manager yet.
CS - Lee: Ok sir... my supervisor is going to credit the $15 for you as a one time exception and due to the misunderstanding but this is a one time exception, for next time please keep in mind that the cut off time is 3 pm EDT.
you: Lee, I would like this deposited into my Moneybookers account immediately.
you: Just like I had requested on Monday.
CS - Lee: Sir, my apologies, but that is not possible, those funds would be going to your sports account
you: Yes, and I would like them to be withdrawn to my Moneybookers account without the standard $15 fee.
you: Since I did make this request on the free payout day of Monday.
you: I don't want to wait for next Monday to be able to cash this out now.
CS - Lee: There is no way we can do that, the 15 is already in your sports account
you: So I now have to wait until next week to cash it out?
you: This is ridiculous Lee.
you: I wanted my $440 cashed out and I only got $425. Unreal.
you: It's not my fault you have 2 sets of rules.
you: And that you only follow the set of rules which conveniently favours your situation.
CS - Lee: I understand fully, but there is no way we can transfer funds directly to moneybookers just like that
you: You can, but you're going to ding me with the $15 fee and I'll left with $0 Lee, lol.
you: I can't believe this.
you: If there is a reasonable person on the other end of this monitor, then you understand exactly what I mean.
CS - Lee: I understand and we already credited your account the 15
you: Yes Lee, I know that, but my point is that I made my withdrawal for $440 on the withdrawal free day (Monday) and I only see a withdrawal of $425 in my Moneybookers account.
you: My point is that the $15 is in my BetCris account when it should be in my Moneybookers account.
CS - Lee: I understand that Mr XXXXXXXXX, but there is no way we can transfer 15 to moneybookers account. It is not possible, you could always request another payout for free next monday
CS - Lee: We already refunded your 15 you did not lose them
you: You could transfer $15 to my Moneybookers, but you're going to take $15, and that's going to leave me with $0.
you: Doesn't make much sense, does it?
you: Anyways Lee, I've been on here for over half an hour to sort out your mistakes.
you: I'm going to wait until next week to cash out the $15.
CS - Lee: it makes sense to me, we refunded your 15
CS - Lee: you did not lose them
you: Thank you very much for your efforts and competence. I really appreciate all that you've done for me here. The customer service at this book is an A+. Have a good day sir.
CS - Lee: my apologies
CS - Lee: Thank you very much for visiting our Live Chat Department. Don't hesitate to contact us with any inquiry you might have, we will be glad to help you in the best way possible.

[trumpdown]

They do have jacked up fees, but for high amount wagering they're safe hence the A+

[MadTiger]

Businesses need to be CONSISTENT in their dealings.

Whether you are dealing with a penny, or $10,000, or a million.

[trumpdown]

Well they consistently have jacked up fees for all.

I would say your funds are just as safe there with low amounts as high amounts.

I personally wouldn't play there with a small roll as safety of funds wouldn't be as important.

[Extra Innings]

Just do a 200 dollar interbook transfer next time

[AaronTheGambler]

Ask for a book to book transfer instead, then they wont nickle and dime you. They will take you for an arm and a leg.

[Hareeba!]

I am currently embroiled in a similar argument with them about a withdrawal fee

For years I've made a point of making my withdrawal requests on Fridays to avoid the fees

So last week I did the same again but was surprised to find my withdrawal $30 short

It seems that they just recently changed free withdrawal from Fridays to Mondays

I received no notification of the change and there was no statement on the withdrawal page to inform me that there would be a fee.

Wonder how many others have been caught in this trap?

My withdrawal was only just over $600 so the $30 fee works out to the equivalent of a 600% interest charge compared with my having waited till Monday .. which I surely would have done had I known about the change.

I don't pay withdrawal fees anywhere else bar Jazz where there is no way around it.

I just can't see that one should ever have to pay a fee to withdraw one's own money. These fees are unjustifiable especially when you consider that the books are making interest on your funds or (worse still) you are providing free working capital funding to their business.

[Vince Lombardi]

It's not like they aren't making a shit load of money. An A+ book shouldn't nickle and dime the shit out of their customers. That's just bush league.

[BigdaddyQH]

And the beat goes on.

[Climate]

$15 bucks?

If you get pissed off enough, then I guess it's worth it.

I really try to stay pleasant with the CS departments. They do hold your money. At least these guys offer bonuses.

I'll tell you what really gets me is their $200 transfer fees. For a really good book with free withdrawals, those transfer fees are criminally insane.

The only bad thing about Cris is the $200 transfer fees. I wouldn't get upset about $15. But then again it's not my $15. They are very fair in all other areas except for a couple of the fees.

Now if you want to get me going, let's talk about every other nickel and dime fee you get hit with from your bank, your cable company, your cell phone bill, etc...

I'll gladly go to war together on your side with you on those, no doubt.

[Extra Innings]

Principle baby.

[Climate]

Principle baby.

Good enough for me.

[forsberg21]

Principle baby.

Exactly... for me it's the principle.

I just don't get it when:

- I'm cashing out and through the cashier, it explicitly states that there are free withdrawals on Mondays.
- I get my cashout in Moneybookers and see it's $15 short.
- I bring this up to BetCris CS and buddy tells me I missed the "3PM cutoff" which was NEVER stated ANYWHERE during the cashout process.
- CS buddy telling me that it's listed on the site, and me telling me him that "I don't care what's listed on the site, it's listed within the cashout process that cashouts are FREE ON MONDAYS, with none of these cutoff times attached to it."
- Me having to waste 30 minutes to get my $15 refunded to my account (not to Moneybookers where I initially wanted it, now I have to wait another week to cash this out)

Am I missing something here? This is unreal. Did the screenshot load for you guys? If it didn't, it says right there explicitly that cashouts are free on Mondays. Period. No mention of any cutoff times.

FKKKK me and these sportsbooks sometimes. Even when you play by their rules, they still try and screw you over. I don't understand how this BetCris can be an A+ book with these F- tactics they utilize against their customers. If it were up to me, I'd get these things off the islands they run off and regulate the fkkk out of them all so that they don't pull BS like this again.

Alright, there's my rant. Stay away from BetCris, you don't have to put up with this BS.

[Extra Innings]

Exactly... for me it's the principle.

I just don't get it when:

- I'm cashing out and through the cashier, it explicitly states that there are free withdrawals on Mondays.
- I get my cashout in Moneybookers and see it's $15 short.
- I bring this up to BetCris CS and buddy tells me I missed the "3PM cutoff" which was NEVER stated ANYWHERE during the cashout process.
- CS buddy telling me that it's listed on the site, and me telling me him that "I don't care what's listed on the site, it's listed within the cashout process that cashouts are FREE ON MONDAYS, with none of these cutoff times attached to it."
- Me having to waste 30 minutes to get my $15 refunded to my account (not to Moneybookers where I initially wanted it, now I have to wait another week to cash this out)

Am I missing something here? This is unreal. Did the screenshot load for you guys? If it didn't, it says right there explicitly that cashouts are free on Mondays. Period. No mention of any cutoff times.

FKKKK me and these sportsbooks sometimes. Even when you play by their rules, they still try and screw you over. I don't understand how this BetCris can be an A+ book with these F- tactics they utilize against their customers. If it were up to me, I'd get these things off the islands they run off and regulate the fkkk out of them all so that they don't pull BS like this again.

Alright, there's my rant. Stay away from BetCris, you don't have to put up with this BS.

Brother. I had another A+ book accuse me of inflating ** fee on a deposit of $1500.00 (no bonus)

We are talking a quote of 30.00. She told me "You sure about that because I am going to call ** and verify". I said "look at my damn betting history. I bet hundreds of dollars on single events and I am gonna take you for 10-15 dollars." I've been with them daily for 2 year. Get the fukc out of here.

[Domer]

first time i tried to withdraw from there they wanted $60 from me. absolutely ridiculous...

then i said, okay i have a bunch of betcris points, let me cash those in for a withdraw. their response: "im sorry but you cannot use betcris points because you made money here."

lol

haven't played at that mickey mouse book since. funny thing is they used to call me all the time (like multiple times a week) to try to get me to play there again. first they don't want my business, then they want it again to the point of spamming me with calls.

ive played at a lot of places. the only ones that i can honestly complain about from personal experience are betcris/bookmaker, betus, and jazette.

[andywend]

Forsberg,

Just so I get this straight, BetCris made the exception and credited your account back with the $15 even though you requested your FREE WITHDRAWAL after the stated cutoff time and you still decided to complain to the point of creating a new thread?

If I was in charge of BetCris and read this thread, I would take about 6 months to process your withdrawal.

[Mr Windy City]

haha nice reply andy.

seriously over $15 man? Come on....they credited your account, they said they made the mistake case closed.

This is one of the best books in the industry my friend.

[sportsbetwin]

Charging for a moneybookers withdrawal is BS that only these offshore books do. It costs them nothing more than a keystroke and it is just a service fee.
Most books outside Central america do not charge for moneybookers (or at minimum offer 1 free per month).
Most UK and Aussie books offer unlimited free moneybookers withdrawals.

[DIF]

I think you have a big chance for exceptions. That happened to me. In fact I was not wrong, they admit they was wrong and give me the fee too. I think Betcris is a top-book with no hassle. SBR is right here IMO. A+ nothing more to say.

[Ruifgalmeida]

I am done with books that charge fees, I have some money on diamond will take all out after completing the rollover.
Eurobooks dont charge a dime for withdraws.
It is my money not theres

[relaaxx]

Forsberg,

Just so I get this straight, BetCris made the exception and credited your account back with the $15 even though you requested your FREE WITHDRAWAL after the stated cutoff time and you still decided to complain to the point of creating a new thread?

If I was in charge of BetCris and read this thread, I would take about 6 months to process your withdrawal.

haha nice reply andy.

seriously over $15 man? Come on....they credited your account, they said they made the mistake case closed.

This is one of the best books in the industry my friend.

i get the point - rules are different - had to waste a lot of time to straighten it out - niether should of happened - so 1 person thinks now they should drag out your next withdrawl and another thinks they are 1 of the best in the industry -----unbelievable - 2 sets of different rules on free withdrawls - i think you should have your money in moneybrookers by now - without having wasted your time.

[forsberg21]

Forsberg, Just so I get this straight, BetCris made the exception and credited your account back with the $15 even though you requested your FREE WITHDRAWAL after the stated cutoff time and you still decided to complain to the point of creating a new thread? If I was in charge of BetCris and read this thread, I would take about 6 months to process your withdrawal.

Andy,

The issue with the cutoff time is that, from my end, when I was cashing out through their cashier, there was absolutely NO MENTION of a cutoff time. It explicitly said that there were free withdrawals on Mondays. Period.

After they charged me the $15 after I had made the free Monday withdrawal, I was told that there was a cutoff time attached to these free withdrawals - a cutoff time that wasn't mentioned anywhere in the cashier. Another section on the site may have mentioned a cutoff time, but the fact of the matter is that the cashout process that I went through didn't mention any cutoff time whatsoever. I played by the rules and then I have to deal with this phantom cutoff time rule? It's not my problem that they don't have their rules listed consistently throughout their site.

The exception they made to the rule is joke simply because they are in the wrong to begin with. The problem I have now is that I have $15 in my BetCris account that *should* be in my Moneybookers account. I will now have to wait until next Monday to withdraw this because if I try to withdraw it now, guess what, $0 will be sent to my Moneybookers account.

I don't know what it is here, maybe I'm not explaining this situation correctly for those of you who are seeing this another way, but BetCris isn't playing by their own rules. They state *FREE WITHDRAWALS ON MONDAYS*, period, and then charge me the $15 fee, and then I have to waste 30 of minutes of my own time to get this money back in my BetCris account (not Moneybookers where it should have been had they followed their OWN rules).

My take on all of this - don't waste your time, don't put yourself in the same position as I did, just stay away from BetCris and play elsewhere.

[Hareeba!]

My take on all of this - don't waste your time, don't put yourself in the same position as I did, just stay away from BetCris and play elsewhere.

I agree with you Forsberg as BetCRIS has nothing to offer that can't be had elsewhere but we're lucky, unlike all these poor US suckers who can't play at Pinnacle or Betfair etc and can't use Moneybookers.

[wisky]

Lee needs to get his act together !

[waco66]

i checked that website...it says

Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers.
1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST).
Fees in USD:
$0-500=$15
$501-2500=$30
$2,501-5000=$60
$5,001-8000=$75.

it says on their website...cant believe you cried over 15 dollers when you were in the wrong.

[skrtelfan]

Just so I get this straight, BetCris made the exception and credited your account back with the $15 even though you requested your FREE WITHDRAWAL after the stated cutoff time and you still decided to complain to the point of creating a new thread?

If I was in charge of BetCris and read this thread, I would take about 6 months to process your withdrawal.

Hopefully if you were in charge of BetCris you'd have better reading comprehension. He very clearly stated, and posted a verifying screen shot, that there was no started cutoff time. The fact that he had to even ask for the refund, and then spend a lot of time in a long live chat, is poor customer service.

[skrtelfan]

i checked that website...it says

Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers.
1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST).
Fees in USD:
$0-500=$15
$501-2500=$30
$2,501-5000=$60
$5,001-8000=$75.

it says on their website...cant believe you cried over 15 dollers when you were in the wrong.

Lots of poor reading comprehension in this thread. He very clearly stated, and showed a verifying screen shot, that the cashier page didn't list a cutoff time.

[forsberg21]

i checked that website...it says Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers. 1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST). Fees in USD: $0-500=$15 $501-2500=$30 $2,501-5000=$60 $5,001-8000=$75. it says on their website...cant believe you cried over 15 dollers when you were in the wrong.

Thanks for the clearup skrtelfan.

If you were to go through BetCris's cashout process, a screen pops up listing all of the regulations regarding cashouts. From the screenshot I posted, which I hope is visible to all, it clearly states that all withdrawals made on Monday are free, period. There is no cutoff time associated with this free withdrawal, anytime Monday is good. It's not my problem that BetCris has this cutoff time listed on one part of their site and then doesn't have it listed on the other. It's not my problem that their rules aren't consistently displayed throughout their website.

For my wagering volume, $15 isn't going to really do anything to my bankroll, this whole thing is about principle. I'm sure that I'm not the only one this has happened to at BetCris. Again, it's just my 2 cents, but if I had to do this all over again, I'd stay away from this book and avoid all of these unnecessary problems.

[Hareeba!]

i checked that website...it says

Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers.
1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST).
Fees in USD:
$0-500=$15
$501-2500=$30
$2,501-5000=$60
$5,001-8000=$75.

it says on their website...cant believe you cried over 15 dollers when you were in the wrong.

Waco, do you really say it is reasonable to expect a client to have to go to read the detailed rules and conditions pages before proceeding with a withdrawal when, on the way into the cashier, he gets the following message presented to him:"cashouts are free on Mondays" full stop. period. ?

As for the $15, sure it's not a lot of money. But we are talking principles here. And BetCRIS were unprincipled in this case. And I believe in mine too.

[Peep]

They are an A+ book because

1) They put up lines early
2) Are not afraid to take a bet
3) Pay like clockwork

One of my favorite three books, along with Pinnacle and The Greek.

[Hareeba!]

They are an A+ book because

1) They put up lines early
2) Are not afraid to take a bet
3) Pay like clockwork

One of my favorite three books, along with Pinnacle and The Greek.

don't warrant being mentioned in the same sentence as Pinnacle

not afraid to take a bet?
rarely competitive odds
pathetic limits

pay like clockwork?
yeah, they watch that clock on Mondays

[Peep]

They put lines up earlier than Pinnacle. And at higher limits for openers.

They have different offerings than Pinnacle. Far better selection of props.

[BigDaddy]

They are an A+ book because

1) They put up lines early
2) Are not afraid to take a bet
3) Pay like clockwork

One of my favorite three books, along with Pinnacle and The Greek.

agree

[Dark Horse]

i checked that website...it says

Request a payout via MoneyBookers and your account may credited within 24 hours,although it can take up to 7 to 10 business days to be processed. Available onlyto non US customers.
1 FREE on Mondays up to $2,500 per week if requested before the cut off time (3pmEST).
Fees in USD:
$0-500=$15
$501-2500=$30
$2,501-5000=$60
$5,001-8000=$75.

it says on their website...cant believe you cried over 15 dollers when you were in the wrong.

Yep. And he also told everybody who wanted to hear it to avoid the book. Not sure if that's funny or sad. Crying wolf on a forum is still crying wolf. If that's the new norm here, all it will achieve is that books will shrug off anything that's being said about them as insignificant.

[jackkkk2009]

Don't know why they are rated A+. Their sites are running slow. high fees for Book to Book transfer and other methods for withdrawal. Keep boring players by phone calls. lines & odds are Sux..