[azn624]

Well I stated playing with $812 in my session in live BJ. I got to 892 and played a $5 hand which I split 9's and won. Instead of going to $902, my balance become $802. I just contacted CS and this is the convo

Vince: hi I swear I was at $892 and I played a $5 hand which I split 9's and won. Instead of going to $902, my balance became $802.
Vince: I was playing live BJ
Francisco: may i have your account number please
Vince:
Francisco: One moment please, let me check.
Francisco: you had $500 then you Won on the Casino 312.50
Francisco: that had up to 812.50
Vince: yes then I just played to get it up to $892
Vince: and then was I just said happened
Vince: can you look at my hand history and also send me it
Francisco: then you loss 10 Now you have 802.80
Francisco: if you wish you may contact us during the day and speak with management department that way they could run a rapport
Vince: the thing is I did not, I won $90 in my last session but instead of the bankroll going to $902 it goes to $802
Vince: can I get my hand history
Vince: cuz it is not something i can check
Francisco: you may send us a that request thru email
Francisco: the email is livegames@betphoenix.com
Vince: when can I get an reply
Vince: cuz $100 just disappeared from my account
Francisco: sir $100 didn't disappeared your balance is the correct
Francisco: 802
Vince: no it is not if you look at my hand record I just won $90
Francisco: like i said if you wish you may send us that request thru email and management department will run your game hand by hand
Vince: add that to $812 and that does not equal $802
Francisco: i dont give you the balance adding the loss
Vince: you are saying it isnt without even looking at the game info which will show that I am correct
Francisco: i give you what you have 802
Francisco: Is there anything else that I can assist you with?
Francisco: Is there anything else that I can assist you with?
Francisco: Thank you for visiting. Please contact us at anytime.
Francisco: Thank you for chatting. Good-bye.

Don't really like how he's saying that I'm a liar looking at the basic info and not at my hand history which will show that I won and should be at $902. Well my balance is now $802.

[relaaxx]

once you talk to management it will be cleared up - noone settles problems better than WAGERCHIEF. that has been my experience. the best thing about this place is who runs it and how he runs it. when done i would be willing to bet you will end up with a better than expected result.

[azn624]

I hope so. I wanted to play again tonight, but not with this going on, going to have to wait until it's fixed. Also really didn't like this Francisco guy.

[relaaxx]

I hope so. I wanted to play again tonight, but not with this going on, going to have to wait until it's fixed. Also really didn't like this Francisco guy.

seems like a good idea. too bad francisco did not do something to make you feel assured that this will not end up being much of a problem at all.and that he does not have the authority to do much for you now. but again assuring that this will be looked at by management as soon as they get in. having a problem sucks. but it is bound to happen from time to time. it's how they are handled that is important. i will be looking forward for the outcome. and thinking your going to be happy with their explanation and decision.

[azn624]

Well I did send an email to them which I believe the casino people look at, not sure if it is the casino manager or not though. I will probably contact them tomorrow when I get a chance if I have not received a reply or not a satisfactory reply imo. Thanks for replying and I'll post what happens when I get a chance tomorrow.

[tltaylor89]

I smell arat in live blackjack went in their got 16 somebody hits a 10 dealer has 16 gets the 4 instead of the 10 boom you lose.

[azn624]

Lol got sent my hand history but they did not include my most recent session where I played from 12:00-1:00 am et.

[Wagerchief]

Hi Azn,

PM me your acct number and I will sort this out.

Thanks!

THE CHIEF

[tealish]

May have been a good idea to grab a screenshot of the win that was graded a loss

[azn624]

I know that I was at $892 at 1 point, but after winning $10 in the hand I was at $802. In the end it could've been the $50 hand from a few hands back that might've been graded wrongly but I got the money for it even though it was a loss, but was corrected a few hands later or I could've really won the hand but something in the system messed up. I also do other things while playing so I can't say that I exactly remember the $50 hand and I don't take screen shots of hands. Talking to Jon and we'll see what happens.

[relaaxx]

well what happened - i have never seen a problem not get resolved in favor of the customer - azn624 did you make the mistake or was it WAGERCHIEF - come on - finish the thread.

[chase1]

Why do people start threads with a problem and not finish them? I guess thats the thanks we get for trying to help a brother out.

[SBR Lou]

Why do people start threads with a problem and not finish them? I guess thats the thanks we get for trying to help a brother out.

We've heard from WagerChief that the player was credited what he felt he was shorted.

[blackbox]

Good job Lou and Wagerchief. Hope the customer is completely satisfied-and was a truthful outcome. Perhaps the clerk that was on chat could have told client he did not have the power of the pen to resolve the issue. /up a notch 4 the Chief- started there this week-so far - no problems at all. gl all