Originally Posted by
betted
Hi Karen,
Sorry to hear about your problems.
I did once have to use IBAS around this time last year (Cheltenham) but with another bookie who refused both my winnings from my own bet and winnings from a bonus.
Sadly IBAS found in their favour and the situation wasn't resolved until it went as far as court proceedings. At this point the bookmaker found in my favour and gave me my winnings. Similar to your case I wasn't the only one who was denied winnings.
Hopefully though your case won't need to go so far.