1. #1
    captrobey
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    Betmgm issue

    So if sbr is now the watchdog for US books i may need help depending how this goes. I always thought Mgm was safe but after this happened i read online a ton of complaints on them. A couple having this same issue.

    I have been depositing there Win some lose some. I deposited a bunch lost some won and withdrew 3 times was waiting for my money. At the same time several deposits they have not taken out of my bank yet. The 3 deposits pretty much is i think a little more then all the deposits.

    I tried depositing several times and every time it got blocked. Then because it was blocked they locked my account. Then they wanted my license back and front my bank statement and a selfie holding my license .

    So i send all that including a selfie i used at other books and was accepted no problem. That selfie was not good enough. So i do another ,and another ,and another. I just sent 2 more equaling like 7 or 8 times and none of them are good enough.

    I read on reviews that they did the same thing to others where they never got their money. They said the same thing that they were blurry over and over.

    What scares me is they still have not taken some of my deposits out of my bank account. That would be like $4000 worth. But the 3 withdraws is around $4800. So i am worried they will take the $4000 out but keep using the blurry selfie excuse to not have to pay me.

    I almost feel like i just get the same automated response like they are not even looking at the selfies. If they hold my money hostage and never pay me idk what to do. I can try calling them tomorrow but i have no clue if that would do anything. I was hoping depending how the last 2 selfies i sent go that sbr can hep me . I guess i would have to go to the NJ gaming commission after that. I do not know what to do.

  2. #2
    Microphone
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    I hope this gets resolved captrobey for you.

    No U.S. books in my state, yet, but soon. Have you played in any U.S. online casino (blackjack) yet? If so, any good?
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  3. #3
    captrobey
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    They just released it so my account is reopened.

  4. #4
    Fishhead
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    Quote Originally Posted by captrobey View Post
    They just released it so my account is reopened.
    Good to hear

  5. #5
    captrobey
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    Quote Originally Posted by Microphone View Post
    I hope this gets resolved captrobey for you.

    No U.S. books in my state, yet, but soon. Have you played in any U.S. online casino (blackjack) yet? If so, any good?
    I have but not a ton. I played at draftkings the rocket game and some BJ . You cannot win long term on any where i do have luck is getting a little ahead and switching to the virtual games like football . Caesars destroyed my life over a year ago i have been trying to rebuild ever since. Once you cashout a couple times you will lose a lot in there

  6. #6
    Fishhead
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    Quote Originally Posted by captrobey View Post
    I have but not a ton. I played at draftkings the rocket game and some BJ . You cannot win long term on any where i do have luck is getting a little ahead and switching to the virtual games like football . Caesars destroyed my life over a year ago i have been trying to rebuild ever since. Once you cashout a couple times you will lose a lot in there

    Play offshore or in Nevada...........best options.

  7. #7
    captrobey
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    Quote Originally Posted by Fishhead View Post
    Good to hear
    Yea what worried me was if they took the cash out of my account but never gave me my winnings that would have hurt pretty badly . They have to take out a total of $4800 but my 3 withdraws were for $5299 so i made $499

  8. #8
    captrobey
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    Quote Originally Posted by Fishhead View Post
    Play offshore or in Nevada...........best options.
    I really need to get back to books with good bonuses and no casinos .

  9. #9
    Optional
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    Quote Originally Posted by captrobey View Post
    So if sbr is now the watchdog for US books i may need help depending how this goes. I always thought Mgm was safe but after this happened i read online a ton of complaints on them. A couple having this same issue.

    I have been depositing there Win some lose some. I deposited a bunch lost some won and withdrew 3 times was waiting for my money. At the same time several deposits they have not taken out of my bank yet. The 3 deposits pretty much is i think a little more then all the deposits.

    I tried depositing several times and every time it got blocked. Then because it was blocked they locked my account. Then they wanted my license back and front my bank statement and a selfie holding my license .

    So i send all that including a selfie i used at other books and was accepted no problem. That selfie was not good enough. So i do another ,and another ,and another. I just sent 2 more equaling like 7 or 8 times and none of them are good enough.

    I read on reviews that they did the same thing to others where they never got their money. They said the same thing that they were blurry over and over.

    What scares me is they still have not taken some of my deposits out of my bank account. That would be like $4000 worth. But the 3 withdraws is around $4800. So i am worried they will take the $4000 out but keep using the blurry selfie excuse to not have to pay me.

    I almost feel like i just get the same automated response like they are not even looking at the selfies. If they hold my money hostage and never pay me idk what to do. I can try calling them tomorrow but i have no clue if that would do anything. I was hoping depending how the last 2 selfies i sent go that sbr can hep me . I guess i would have to go to the NJ gaming commission after that. I do not know what to do.
    They use an electronic ID verification service and images just get accepted or rejected as far as CS people know. If they say they are blurry it is very likely the person just saying something to get rid of you, as they cant answer your question and know players will not accept being told that.

    It's more often having an edge of a document not fully visible or holding ID covering a part that the verification services wants to see than being blurry.



    Anyway, glad you got sorted Cappy.

  10. #10
    captrobey
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    Quote Originally Posted by Optional View Post
    They use an electronic ID verification service and images just get accepted or rejected as far as CS people know. If they say they are blurry it is very likely the person just saying something to get rid of you, as they cant answer your question and know players will not accept being told that.

    It's more often having an edge of a document not fully visible or holding ID covering a part that the verification services wants to see than being blurry.



    Anyway, glad you got sorted Cappy.
    Yea i was getting worried after seeing all the negative reviews online

  11. #11
    pologq
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    glad it got settled

    have they paid you?

  12. #12
    captrobey
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    Quote Originally Posted by pologq View Post
    glad it got settled

    have they paid you?
    They paid 2 of them still owe me one more

  13. #13
    Microphone
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    Quote Originally Posted by captrobey View Post
    They paid 2 of them still owe me one more
    Good to hear, hope that hat trick is completed for you Cap.
    175 pts

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  14. #14
    captrobey
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    Quote Originally Posted by Microphone View Post
    Good to hear, hope that hat trick is completed for you Cap.
    Still pending but at least i got 2 of the 3 for now.

  15. #15
    pologq
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    i recently re-deposited at betmgm after only playing there in february when i got their initial 100% bonus. i am liking the site.

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