[Madpunter5055]

Hi all,

I've started betting at Jupicasino.com, DivasLuckCasino.com, Supacasi.com, NucleonBet.com because they offered good sports bonus with low rollover odds of 1.50 etc. All of these sites are owned by the same company except for NucleonBet.com but all the sites have the same design.

Long-story short, I completed all the rollovers and then submitted all KYC documents - passport, power bill, selfie etc which they were happy with. Now they keep asking for this:

You are kindly requested to provide us with the following documents: - An official document issued from your mobile provider, stating your full name and mobile number used upon registration"

When they asked for this document they basically said "Prepay" customers like myself may not have this document but they keep asking for this anyway!?

I went to my local Vodafone mobile store and they corroborated everything I said that prepay customers don't have this document only customers on Vodafone rental plans. I emailed all this proof to two of these sites but they ignored it and insist I submit this document!!!

I'm wondering if anyone has had any dealings with these sites or have been asked to provide a document during KYC that doesn't exist from other sites?

This means my account isn't verified and they've a reason to delay my withdrawal!! I'm thinking of changing my prepay plan to a rental plan so I can obtain this document but I need more information on this situation before I do anything rash etc....

[Optional]

It sounds like a scam outfit sort of demand, but have you considered switching to post paid for one month and getting the document that way?

[Madpunter5055]

Yes I am considering doing that because it looks like my only option.

I've never had a bookie request this document before that's why I thought it was odd.

[turk0011]

Do you have a chance to get a screenshot or pdf showing that the line will belong to you via Vodafone mobile application? If you post these maybe it will help you. Of course the best solution is as @Optional states.

[Madpunter5055]

Yes I did that and they replied with:

The provided screenshot has been rejected by the verification team since mobile screenshots are not accepted. Please provide us with official document from mobile provider in pdf format.

[Madpunter5055]

Hi all,

To update you all I think I'm being scammed!!! These sites keep asking for KYC documents even though I've proven my mobile phone record etc. They keep saying "Your account is now verified, you may request a withdrawal". Then when I request a withdrawal they cancel my withdrawal and they said:

We would like to inform you that your withdrawal request has been cancelled by the Payments Department and the amount is available in your account. You are kindly requested to provide us with the following documents: Additional type of ID such as Passport or Driving License.

If they'd looked in my "Documents" section on the site they'd see my Passport is already there! That means they didn't look at my Documents and are spouting off generic bs to stall my withdrawal!! I'm at a loss on what to do!! My health is slowly being affected from all the highs and lows they're putting me through!!

I emailed them my NZ Drivers Licence in case it was a legit request from them so until I receive any withdrawal from them they're scamming me!!!

[pologq]

it sounds like you are at least getting the stall tactic of not paying you yet. hopefully it is not a full on scam for you.

[Optional]

Are all these sites saying the same thing at the same time?

[Madpunter5055]

Yes Optional they're. All their emails are written the same way (same wording) and same KYC reasons/requests and same withdrawal denials (i.e they keep requesting more documents to verify my account after they've told me my account is verified!! etc).

[Madpunter5055]

It's official!! All these sites are SCAMMERS!!! Jupicasino.com, DivasLuckCasino.com, Supacasi.com, NucleonBet.com!!! I sent them my mobile phone bill showing all the info they requested and I'd to wait 4 weeks to receive this!!! Now they keep saying "We need a selfie" or "Send another ID" etc. They're massively stalling withdrawals to keep my money!!! I've submitted a complaint against NucleonBet.com because they're under MADRE!!!

[Optional]

Please keep us updated. Interested to hear how MADRE works for players.

[Madpunter5055]

Definitely!!

[play4win]

i recently went to a doctor and you could pay with phone number so strange world it become.

[pokerdevil]

I looked up a few of the sites you mentioned and none of them even have Twitter accounts. That is usually a bad sign because if a site is scamming its users, they won't want to face the heat of social media.

Of course you have to read in between the lines because you are going to get conspiracy theorists who say "BetOnline is rigged" or "Bovada is rigged" on there, but you get my drift.

[Madpunter5055]

They're definitely a "wolf in sheep's clothing" outfit if you get my drift!

[james777]

What is MADRE?

[Madpunter5055]

The Maltese Alternative Dispute Resolution Entity (MADRE) was established to mitigate disputes between consumers and online gambling operators. MADRE is an EU Commission approved Alternative Dispute Resolution provider operating in accordance with the MGA Alternative Dispute Resolution Directive.

[mysticles]

any update? i randomly found this nucleonbet site and started googling. Theres many cases like this (not only about this casino but whole group) but all posts stop after customer has gone to madre / mga.

I see their licese is still legit so possible outcomes are

1) Customers get finally their money but refuse / forgot to post on topics what they started about issue

2) Theres still no decision about things (some cases are 6 months old)

3) Madre / mga doesent prodect customer and u can scam however u like when being casino (wouldent suprise me considered how some UK bookies can act and their licese is even more trusted than mga).

[Madpunter5055]

The update is all 4 of these sites are complete scammers!! The KYC loop is a "bogus front" whereby they repeatedly ask for KYC documents and they keep cancelling withdrawals!! They know what they're doing is wrong because they're criminals with no conscience!! It was a scam from the very beginning...I haven't heard from MADRE about the outcome of this case so I'll have to email them again!!

[mysticles]

whatever madre decides why not give MGA the case?

I do belive they are acting scammy and i did dig as deep as i could on internet but like i sayd before all posts end when madre / mga comes into game. What i want to see or hear is final decision by those organisations.

They are malta licensed casino which makes me very interested in this case.

[Optional]

whatever madre decides why not give MGA the case?

I do belive they are acting scammy and i did dig as deep as i could on internet but like i sayd before all posts end when madre / mga comes into game. What i want to see or hear is final decision by those organisations.

They are malta licensed casino which makes me very interested in this case.

The MGA does not investigate or decide complaint cases.

All their licencees have to nominate a third party ADR service to decide. MADRE is the nominated one in this case.