Originally Posted by
tristan
Hello everyone.
I know SBR can be very helpful in case of a dispute with a bookmaker, but could it be the same when the dispute concerns Skrill ? This is my issue:
I 've been a loyal VIP customer at Skrill for about 11 years now, i never had any major issue with them. But 2 weeks ago, the 4th of March, i received an email which informed me that my account was temporarily restricted, and that i had to contact customer service to lift the restrictions. Of course i immediately contacted their CS to try to understand what it meant and fix the issue, but the only explanation i had was something like that: "you broke terms and conditions, you have to wait for an update, we'll keep you informed...".
Things must be clear right now: i never, i say i never broke any term or condition with Skrill. During these 11 years i've used their services always for the 2 main reasons:
1-make payments (deposits/withdrawals) with bookmakers
2-make transactions (send and receive money) with members of my family/friends
So i desesperately asked Skrill several times "What on Earth term/condition did i break?? Please tell me what term/condition you suspect i broke, and for sure we'll fix the issue /find what the misunderstanding might be !?". But despite all my calls during the last 2 weeks, i always got the same answer: "you have to wait for an update, we'll keep you informed...".
I want it to be clear: i'm not here to say "Skrill is a scam, stay away from them..". No, not at all, that's not my purpose. As i said i've used them for about 11 years, which means i consider they're a reputable and trustable company. What's more, a few minutes before i received their email that informed me my account was temporarily restricted, i had just ordered a wire deposit (amount 6000 euros) to credit my Skrill account! Skrill told me that , as my account was now restricted, that money couldn't be credited on my skrill account and therefore as soon as money would reach their bank , they would return that money to my bank account... And indeed, that's what they did, money was credited back to my bank account. So no, i definitively can not say Skrill is a scam.
However, i have more than 5300 euros that remain blocked on y skrill account at the moment. Concerning the restrictions i was talking about, that's quite simple: the only thing i can do now is login to my account, any kind of transaction is forbidden. I regularly call them to ask for an explanation, but no one, not even the start of an explanation. They answer to my emails/calls, so i should feel relieved, but during these 2 weeks they didn't try to contact me a single time?? As they say they're reviewing my account, i believed they may have contacted me and asked for details, documents,...But no, nothing of the sort.
After 2 weeks i don't know what to think about that... As reputable as they are at Skrill, they can't simply say "you broke terms and conditions" and block my account like that, endless. Once more i can guarantee all members of this forum i never broke any term or condition at Skrill, so i was wondering: may SBR team try to contact Skrill the same way they do with bookmakers to try to fix the issue?? Of course i know Skrill is a company different from bookmakers, but Skrill mustn't ignore a large part of its customers are gamblers , so they must be attentive to their image/reputation on the forums too... If anyone at SBR could help me i would appreciate.