1. #1
    dmm
    dmm's Avatar SBR PRO
    Join Date: 04-03-20
    Posts: 373
    Betpoints: 1121

    RESOLVED: Heritage not Crediting 10% Reload Bonus

    So I cashed out of Heritage over a month ago ($1k). Saw that they had a 10% reload bonus with 5x rollover. Confirmed with customer support that I was eligible. Deposited $350. Asked same support agent to credit bonus. She denied it saying I'm not eligible because of the cashout.
    Last edited by dmm; 11-18-20 at 08:25 PM.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/12/2020


  2. #2
    dmm
    dmm's Avatar SBR PRO
    Join Date: 04-03-20
    Posts: 373
    Betpoints: 1121

    Her response: "Sorry my bad, I should have reminded you."
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/12/2020


  3. #3
    dmm
    dmm's Avatar SBR PRO
    Join Date: 04-03-20
    Posts: 373
    Betpoints: 1121

    Just got a phone call from a Supervisor and the bonus has been credited.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/12/2020


  4. #4
    BigJay
    BigJay's Avatar Become A Pro!
    Join Date: 01-14-12
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    Quote Originally Posted by dmm View Post
    Her response: "Sorry my bad, I should have reminded you."
    Glad they made good on it. I donít use them anymore because of errors like this.

    I donít take bonuses but several times I had a clerk check with supervisor to make sure I could get more than their small Max bets on futures (a race or a fight) only to make my deposit, call back and talk to the exact same rep and get a different story. I got tired of dealing with the Heritage hassle.

  5. #5
    stevex
    stevex's Avatar SBR PRO
    Join Date: 05-02-10
    Posts: 4,051
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    Itís standard operating procedure for them to not automatically give the bonus on reloads if your last transaction was a payout. Nothing to see here. Heritage is still #1.

  6. #6
    dmm
    dmm's Avatar SBR PRO
    Join Date: 04-03-20
    Posts: 373
    Betpoints: 1121

    Quote Originally Posted by stevex View Post
    Itís standard operating procedure for them to not automatically give the bonus on reloads if your last transaction was a payout. Nothing to see here. Heritage is still #1.
    They are absolutely not #1 for me.


    • Broken software made signup impossible because of my address
    • Promotions don't show up correctly on home page -- flickers for one second, then disappears
    • Used to have much better lines (-105)
    • Limited alt line options
    • Poor front-line customer support
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/12/2020


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