Date/Time: 12/17/2019 10:56 PM
Sportsbook: Bookmaker
Type: Wager Dispute
Country of Residence: United States
Description:
Hello SBR staff,I'm really hoping that you can assist me with this. I'm a faithful member of the LoBag family and have been for years. Yesterday (12/16) I made a live bet on Portland (NBA) when Portland was losing by 2 points with under a minute to play vs PHX at odds around +165 ($177 to win $299). These were fair, correct odds at the time of the bet, though when I contacted wagering tonight they told me the bet was voided due to a "bad line". This is totally incorrect, and my account should be credited for the graded bet of WIN. There is no way that this bet should be voided, as the line was correct and bet was made prior to action.
Then, I called and BM told me that this wager had been reviewed and would be credited as a WIN and $299 would be credited. It was not, so I called back and then was told a different story which was that the wager was "past-post". I was watching the game live (not on delay), and the wager was clearly taken prior to action being taken. On top of the wagering department not honoring the bet, and refusing to provide any explanation or proof - they were also rude, dismissive and downright hostile. There is no way that Bookmaker should have an A+ rating on SBR when it this is occurring.
Thanks,
37Scandler