[BJohnsonace]

Note: You may have to increase zoom to see every number clearly via the link.
https://docs.google.com/document/d/1...it?usp=sharing
Was new to online sports betting and now I'm done after experiencing the MyBookie scam.

Now, I want potential betters to stay away from MyBookie and ask that you help with that by blacklisting them as I have legitimate proof that they closed my account without paying $16,769.78 I legitimately won in a 4 fight boxing match parlay on Nov 2nd, 2019.This sportsbook is running an elaborate scam that doesn't honor won wagers upon payout and I tragically discovered this after a disagreement between Mybookie and myself regarding an $800.78 wager I wanted to place on Nov 9, 2019 (this number was reached because the selected payout methods, wire transfer and Echeck, would cost $260 when requested together once a week, so in attempt to not risk anything that would prevent me from getting the payout of at least $16,000, I deposited $551 to add to the $249.78 to make $800.78. So the math is like so: over the course of two weeks, I request a wire transfer for a max of $5000 ($160 fee) and an Echeck for a max of $3000 ($100) - 2 of these would have cost $520 and thus you subtract that from the $769.78 and that leaves $249.78. I deposited $551 to add to the $249.78 to make the $800.78 that I wanted to wager on the 3 fight boxing match parley that was set to go down on Nov 9th, 2019). By the rules detailed on their site, via their help menu underneath My Account (of all places to specify wager limits...poor transparency) my intended wager was well below the $2000 limit and I even asked them via the phone if it was okay to place a wager on a parlay so long as it was under $2000 prior to me depositing the $551 because we ran into this issue in the past, which I was assured that it was. I tried to place the bet on Nov 8th only to be denied in bold red letters that I exceeded the wager limit of $500. I called the morning of the 9th to ask for an exception, though I shouldn't have needed one based on the info listed on their Help Menu (https://help.mybookie.ag/79469-bets/...agering-limits), and they denied me the exception. As you can imagine, I was furious after following all their rules, betting whatever I deposited at least once, since I wouldn't accept any of their deposit bonuses, and betting well beneath their wager limit, I demanded a refund of the $551 and then they proceeded to deactivate my account without honoring the wager I had won back on Nov 2nd, 2019. If they wanted to deny me all future betting with them, I would have had no issue but they reacted like children to a rightful claim and proceeded to close my account. After some research, I found their management was related to some crooks who ran BetOn and based on what was gathered from that and experience, I argue that they are still stealing thousands of dollars from players.

I have way more evidence, including text messages, to expose the elaborate scam they are running. And that is my mission, to expose them for the scam book that they are.

[BJohnsonace]

Here are screenshots of the text message exchanges further proving how they stole from me:

https://drive.google.com/open?id=1M8...OpY2zwbmsNPcKB

https://drive.google.com/open?id=1wy...9kwyTKJyqWUCTY

https://drive.google.com/open?id=1_U...TJcbAe3RKoyCWv

https://drive.google.com/open?id=1dc...M8xWEA3Usdv0wf

As I've stated, I wish for this book to get blacklisted. I don't feel any reputable company/organization worth their salt should wish to associate with thieves, no matter how much money they may offer for advertisement. Is the reputation you've worked hard to establish only worth a couple of thousand dollars?

[BJohnsonace]

Note: you may have to increase zoom to see figures more clearly.

Even more evidence against the thieving cowards at MY BOOKIE, detailing my betting history and how they resorted to canceling my payouts mid-transaction:

https://drive.google.com/open?id=1Y7...lvmTg65-ufDKX9

https://drive.google.com/open?id=1D5...-jxnRB1g7ij3sa

Blacklist this book, so others don't fall for the same elaborate scam that I did!

[Crusherrr]

You lost me at the depositing $551 and then requesting a refund of it. I'm sure I'm not the only one not totally following what happened. That's a big payout for a 4 team parlay, what was the bet that you won? It sounded like they were going to pay you, and then you requesting the refund made them look into your bets more.

[BJohnsonace]

To clarify the $551, that was the amount I deposited because I wanted to bet on another 3 fight parlay that was coming up the following Sat, which was Nov. 9th, without having to risk any of the $16,000 that I won from my 4 fight parlay that I had placed the previous Sat, Nov. 2nd.

The payout isn't that large considering the odds. I wagered $5000, which they took and split into 2 bet slips of $2500, with the second bet slip having odds shifted to increase the picks I had by 10. Them "looking into my bet" is not the case as I had to be on the phone with the line manager to place the larger wager for Nov 2nd, so they were well aware of the bet.

The reason I requested my $551 back is because they decided to once again bend rules to dictate what I could bet my $551 on after I had deposited, despite me calling them days beforehand and discussing the wager limits so that both parties could be on the same page. First they hide their wager limits as I'm on the phone with them when I first started depositing.

Then suddenly after I go to place an $800 bet online (the deposited $551 + $249 that would have been left after paying transaction fees for selected payout methods) on a 3 fight parlay, I now run into a wager limit of $500 that doesn't conveniently appear until after my $551 is deposited.

And in respect to their rule of, which I had every intention of following, what you deposit, you must bet before requesting a payout, so long as no deposit bonus is added on, which I didn't accept any because their rollovers were ridiculous, I deposited the amount I wanted to risk in ONE bet, a bet well under their wager limit. Then I'm suddenly told over the phone after having to call for an exception that they can't take it, which infuriated me since I had already deposited and I had discussed their wager limits on the phone before depositing for the bet.

Instead, they most likely got shook because I hit big on my first bet with them and lowered my wager limits without notifying me all in hopes of keeping what I had just deposited in the account longer to increase the chance of me losing due to having to place on multiple bets opposed to one.

[infotimbo]

so, to put a long story short: you had an argument with MyBookie (about your wagering limits being lower than what they initially told you), and afterwards they closed your account with almost 17k on it. Did I get this right?

If so: did they give you any reason for keeping the money? Obviously they should pay you, no matter how furious you were during that argument

[Optional]

You lost me at the depositing $551 and then requesting a refund of it. I'm sure I'm not the only one not totally following what happened. That's a big payout for a 4 team parlay, what was the bet that you won? It sounded like they were going to pay you, and then you requesting the refund made them look into your bets more.

so, to put a long story short: you had an argument with MyBookie (about your wagering limits being lower than what they initially told you), and afterwards they closed your account with almost 17k on it. Did I get this right?

If so: did they give you any reason for keeping the money? Obviously they should pay you, no matter how furious you were during that argument

Thank the lord that you two could work something out of all that! Although still not sure whats what personally.


@OP, maybe try to just give us the simple facts and cut out the links and screenshots and judgement of how people should respond to your requests to be allowed special allowances to bet outside normal terms?

[Optional]

what you deposit, you must bet before requesting a payout, so long as no deposit bonus is added on, which I didn't accept any because their rollovers were ridiculous

Ah, I think I see whats going on here.


Having to bet the deposited amount one time before withdrawing it is part of international AML guidelines and not unusual or dishonorable at all.

[BJohnsonace]

Yes, infotimbo, that is correct.

The main issue is that they closed my account without paying me the money I'm rightfully owed from the wager I won on Nov 2nd, 2019. And they did this after I demanded the refund of $551 that I had every intention of betting, but they denied me the bet I wanted by bringing up a new wagering limit of $500.

The reason they kept the money is because I demanded the refund, which I had every right to do so since they denied me the bet I wanted while coming well below their wagering limit of $2000.

[Crusherrr]

Yes, infotimbo, that is correct.

The main issue is that they closed my account without paying me the money I'm rightfully owed from the wager I won on Nov 2nd, 2019. And they did this after I demanded the refund of $551 that I had every intention of betting, but they denied me the bet I wanted by bringing up a new wagering limit of $500.

The reason they kept the money is because I demanded the refund, which I had every right to do so since they denied me the bet I wanted while coming well below their wagering limit of $2000.

If you were so willing to bet $5000 on a boxing parlay, why couldn't you just comply and bet the $551?

Is there a reason you decided to bet $5000 on MyBookie instead of any of the much more reputable books? Were their lines on these fights that much better? Are you restricted elsewhere?

If you called and they took the wager after you double checked, then you definitely deserve to be paid. I do find it odd that they would take a $5000 wager on anything because even when I started off down like $10k+ on their site they still had me limited to $500 on major markets and $250 for smaller stuff.

Either way, hoping you get paid. I would not have thrown a fit about having to bet the $551 though even if they wouldn't take the bet that you wanted at the higher limits. They are allowed to lower your limits whenever they want. If you just bet the $551 and waited for your payout instead of having a fit they may not have given you any trouble whatsoever.

One of the most common problems people have with MyBookie is they fight with a manager or support team member and then they get screwed. Sometimes you just have to play by their rules if you want to get paid.

In the future, I hope you decide to place wagers of that size on a book like Bookmaker or BetOnline or Heritage. Even Bovada or 5Dimes where you know you are going to get paid almost 100% of the time with no fuss.

[BJohnsonace]

@Optional

I'm not arguing that having to bet what you deposited is dishonorable. That's exactly what I tried to do.

What was dishonorable was closing my account with the money they still owe me from the wager I won, which they happily accepted despite it being outside of the wager limit.

We argued about their transparency. They state that their wagering limit is $2000 on their site; yet, once I go to place my wager of $800 on a new bet, which was a 3 fight parlay, I suddenly run into a prohibit saying I exceeded the wagering limit of $500. That's when I demanded my refund since now they wanted to change the rules to dictate on what I had to bet on after I deposited my new amount of $551.

I'm respect and understand international AML guidelines and don't disagree with that at all. But don't suddenly change a wager limit after I deposited what I INTENDED to bet, especially after I discussed the limits with you days before hand, all for the sake of increasing the chances of me losing.

There was ONE bet that I wanted to wager the newly deposited $551 on, which is compliant with the international AML guidelines, but to suddenly deny me the bet that I wanted, in the amount I wanted when that amount is below the limit of $2000, yeah, that made me demand a refund because that was nothing short of sketchy and shady. I wanted to wager my entire $551 on ONE bet, abiding by international AML guidelines, but don't introduce new rules out of the blue to keep my money before requesting a payout.

Never argued that having to bet what I deposited is dishonorable. What's dishonorable is closing an account with money owed to a player because he was compliant with your rules yet got upset because he was suddenly blindsided by new rules you didn't specify in Black & White and demanded a refund.

[BJohnsonace]

@Crusherrr

I tried to bet the entire $551 on another 3 fight parlay, which is below their stated wager limit of $2000. I threw a fit about them denying me the bet I wanted while coming well below their stated wager limit of $2000 and them holding my money.

I didn't bet on any other site because I didn't feel comfortable sending my sensitive information (picture of my license and credit card) via unencrypted emails. My Bookie was one of the first options that produced from search results and read into them and thought they were legit but turns out I was wrong.

As stated before, I'm done with online betting, only bet in person in Vegas, where casinos are honorable and transparent when it comes to sportsbook wagers. Will let you know of any new wager limits BEFORE you hand them the money/accept the bet and if something changes, they void your ticket and return your original amount no questions ask, without fuss. Honorable. Respectable.

[Crusherrr]

@Crusherrr

I tried to bet the entire $551 on another 3 fight parlay, which is below their stated wager limit of $2000. I threw a fit about them denying me the bet I wanted while coming well below their stated wager limit of $2000 and them holding my money.

I didn't bet on any other site because I didn't feel comfortable sending my sensitive information (picture of my license and credit card) via unencrypted emails. My Bookie was one of the first options that produced from search results and read into them and thought they were legit but turns out I was wrong.

As stated before, I'm done with online betting, only bet in person in Vegas, where casinos are honorable and transparent when it comes to sportsbook wagers. Will let you know of any new wager limits BEFORE you hand them the money/accept the bet and if something changes, they void your ticket and return your original amount no questions ask, without fuss. Honorable. Respectable.

When you call an offshore book shady and sketchy and get that heated over them not taking the $551 or $800 whichever it is to be wagered on a 3 fight parlay it puts you in a bad position. If you just bet the $500 limit instead of calling them to fight they probably wouldn't have been so nasty. I'm not defending them, but MyBookie has a history now, especially recently, of doing what they want. You play by their rules and your balls are in their court.

The only reason to be betting with MyBookie is their bonuses/promotions and props which they are slow movers on.

I'm definitely hoping you get paid. Until you demanded the refund or having them increase your limits for the new parlay it sounded like you were in good standing with them and were going to get paid. If you do decide to bet offshore in the future, use bitcoin. I could never imagine sending credit card info to offshore books in 2019.

[pimike]

When did this crap book start taking such large wagers???,

This doesn’t add up.

[BJohnsonace]

When you call an offshore book shady and sketchy and get that heated over them not taking the $551 or $800 whichever it is to be wagered on a 3 fight parlay it puts you in a bad position. If you just bet the $500 limit instead of calling them to fight they probably wouldn't have been so nasty. I'm not defending them, but MyBookie has a history now, especially recently, of doing what they want. You play by their rules and your balls are in their court.

The only reason to be betting with MyBookie is their bonuses/promotions and props which they are slow movers on.

I'm definitely hoping you get paid. Until you demanded the refund or having them increase your limits for the new parlay it sounded like you were in good standing with them and were going to get paid. If you do decide to bet offshore in the future, use bitcoin. I could never imagine sending credit card info to offshore books in 2019.

I know you said you're not defending them, which I appreciate, but like you said, they have a history of doing whatever they want.

If that's not shady/sketchy then I don't know what is, my man. It was the principle of transparency that was infuriating more so than the amount. And for a book to not be blacklisted when operating on the principle: do whatever we want, is unfathomable. That's dirty.

The argument didn't happen until after they put me on hold and told me my account would be deactivated. And in that argument, I didn't call them sketchy/shady but after all the events that have transpired I am now calling them sketchy/shady.

And once again, I was new to online betting, so to give me reasons as to why to bet at certain books is besides the point since at the time I had no way of knowing what is the best route to use them for, which I still wouldn't want to put my money into something like that anyway if I have to play along those lines to get ahead.

Ultimate point: they stole from me. Plain and simple. Appreciate you rooting for me to get paid but for a book to be allowed to operate under the premise of do whatever they want is very dangerous, and in my eyes, nothing short of a scam. I want to warn future betters of the dirty games they played because I had no way of knowing until it was too late.

[BJohnsonace]

@Pimike

They took on Nov 2nd, 2019. I have all the google doc proof that you need to see that they indeed accepted. I wish I had known about their true history before putting money into them. If they hadn't accepted my first wager, then I would never had tried to bet there in the first place.

They stole from me.

[pimike]

@Pimike

They took on Nov 2nd, 2019. I have all the google doc proof that you need to see that they indeed accepted. I wish I had known about their true history before putting money into them. If they hadn't accepted my first wager, then I would never had tried to bet there in the first place.

They stole from me.

Have you involved SBR yet, and have you filled out the complaint form? I’m sure they can assist you in someway.

[Optional]

If you would like to send in a complaint form we can ask MyBookie about this for you

https://www.sportsbookreview.com/sportsbook-complaint/

[BJohnsonace]

Butch called me.

Then Kevin called me after I finished speaking with Butch. Apologize for how the previous agents I spoke to, about a month ago now, treated me. Have to send a photo of my ID so they can reinstate account and continue payouts.

Still feel uneasy because all that happened. Until money clears, can't say my stance on this issue has changed. But will be honest and say that they have contacted me after I posted on this forum. Looks like we're taking steps in the right direction.

[DontTailMe]

Butch called me.

Then Kevin called me after I finished speaking with Butch. Apologize for how the previous agents I spoke to, about a month ago now, treated me. Have to send a photo of my ID so they can reinstate account and continue payouts.

Still feel uneasy because all that happened. Until money clears, can't say my stance on this issue has changed. But will be honest and say that they have contacted me after I posted on this forum. Looks like we're taking steps in the right direction.

Hopefully this will get taken care of then.

One lesson you should learn from this (besides @Crusherrr's warning not to lose your temper with a shit book), is that you can never really trust what a customer support agent says when you ask questions like "what is the betting limit on _____". And I'm not saying that these sportsbooks are purposely being deceitful. It has more to do with the fact that these phone/chat/email operators are getting paid minimum wage and don't have access to all of the right information. Even worse, they sometimes don't have the experience to know that they don't have access to the right information. Sure, MyBookie's site might say that their max bet on boxing is $2000, but that's going to be best case scenario. The true max in your SPECIFIC wager is going to depend on many factors, including how they profile you as a bettor, how many days/hours it is before the fight, how much action they have on that line, etc. A customer service rep isn't always going to understand these nuances.

So always take everything a rep tells you with a grain of salt and proceed cautiously and with eyes wide open.

[Crusherrr]

Hopefully this will get taken care of then.

One lesson you should learn from this (besides @Crusherrr's warning not to lose your temper with a shit book), is that you can never really trust what a customer support agent says when you ask questions like "what is the betting limit on _____". And I'm not saying that these sportsbooks are purposely being deceitful. It has more to do with the fact that these phone/chat/email operators are getting paid minimum wage and don't have access to all of the right information. Even worse, they sometimes don't have the experience to know that they don't have access to the right information. Sure, MyBookie's site might say that their max bet on boxing is $2000, but that's going to be best case scenario. The true max in your SPECIFIC wager is going to depend on many factors, including how they profile you as a bettor, how many days/hours it is before the fight, how much action they have on that line, etc. A customer service rep isn't always going to understand these nuances.

So always take everything a rep tells you with a grain of salt and proceed cautiously and with eyes wide open.

Everything here was very well said. I understand that the way they were acting/talking is sketchy/shady but that's what MyBookie is. You obviously weren't aware of that until now. Offshore has many more advantages than Vegas does for the player so hopefully this bad experience doesn't scare you away going forward @Bjohnsonace. Just make your big wagers on sites like Bookmaker or Heritage and leave these smaller books for bonuses.

I think Kevin is the one that people have mentioned in the past as being helpful so hopefully they decide to pay you out quickly. If you gave them a bitcoin address it would certainly speed up the process for you and get rid of the fees.

[BJohnsonace]

Honestly don't understand how to use bitcoin.

From the little I looked into it, I'd have to buy into the currency and if I want to turn the coin into cash I have to sell which means I may have to sell for less than what I'd have them pay.

Again, I may be misunderstanding that since I didn't look too heavily into the details of bitcoin; but if I have to spend a large amount of money to earn the money of a payout then have to sell, with the risk of selling it for less, just to turn the coin into cash then that doesn't sit too well with me.

But I may just not understand bitcoin at all and don't have the whole rundown on how it all works.

[Crusherrr]

Honestly don't understand how to use bitcoin.

From the little I looked into it, I'd have to buy into the currency and if I want to turn the coin into cash I have to sell which means I may have to sell for less than what I'd have them pay.

Again, I may be misunderstanding that since I didn't look too heavily into the details of bitcoin; but if I have to spend a large amount of money to earn the money of a payout then have to sell, with the risk of selling it for less, just to turn the coin into cash then that doesn't sit too well with me.

But I may just not understand bitcoin at all and don't have the whole rundown on how it all works.

You sell at the value that it's worth. If you sell immediately after receiving the payout you aren't going to lose anything. You don't need to hold bitcoin, just transact with it.

Anyways, hopefully after speaking to management they end up getting you paid and you can move your action elsewhere. Best of luck.