[DontTailMe]

One of my biggest pet peeves in this industry is when a sportsbook tries to blame a short bitcoin payout on "fluctuation" when it isn't at all. I'm not bitcoin-illiterate and there are many dozens of online tools that can tell me if I've been a victim of price fluctuation.

I've found that most books have been pretty good with this lately with one notable exception - Intertops. Now I want to give them the benefit of the doubt because they are otherwise a solid book. But it's very difficult when they completely ignore the evidence I provide them and continue to try to pass off the difference as "fluctuation" on my end. My guess is that it's fluctuation that occurred during some sort of process delay on their side...but that's not my problem. I'm sitting on the other end waiting to convert the Bitcoin at a moment's notice to avoid $ leakage. I'm willing to eat any fluctuation that occurs on my side or while I wait for the transaction to be confirmed on the blockchain - that's a risk we all take when dealing with Bitcoin. All I ask is that you send me the correct value.

Two payments ago it was $20, which I probably would have just put behind me. But this time it's $80. They sent me $80 (7%) less than they withdrew from my online account. How do I know it's not due to fluctuation on my end? Easy:

1. Bitcoin didn't drop in price 7% THE ENTIRE DAY.
2. Blockchain.info shows the value of the bitcoin at the time it was sent (the very last moment it was in their possession).

So now I'm $100 short in my last two payouts. Why should I bet there anymore if I know I'm going to take a significant haircut every time I happen to win and withdraw? But more importantly, I'd expect a bitcoin payout team to understand when they are being given real evidence that the customer was probably shorted, and not hand waive it away as "fluctuation" like I'm some kind of idiot. If they owned up to it and corrected the mistake, all would be forgiven.

Has anyone else noticed this problem with Intertops?

[HisAirness]

I have the same problem with these guys. Actually, my case is much worse. I sent them an email about it six days ago and have yet to receive a response. But yes, my bitcoin payout came in way short. I am still waiting for a response from them.

It's really stupid on their part, because they already save on fees they would pay if they used other methods. It benefits them to use bitcoin. But if they cheat the player, it is better for us to not use bitcoin. Let the book pay the fees on a bank method, and ensure that I am not getting screwed on "fluctuation."

[DontTailMe]

Finally got a reply to my follow up email to them. They describe their process and essentially admit that the value loss is due to delays in processing on their end - from the time they approve the payout and convert to bitcoin, to the time it takes to communicate this to their 3rd party bitcoin processor, to the time it takes for that 3rd party to submit the transaction.

And they say this is out of their control (LOL). It's your process that's taking way too long and causing this problem for everyone. Either shorten the process or convert USD to BTC on the backend of the process. It shouldn't be your customer's problem to bear!

But here is the worst part. They told me what the CURRENT value of the bitcoin is and closed with "...which
is much more than your original withdrawal", as if that is supposed to put the entire issue to bed. First, I don't have the bitcoin anymore because I immediately sold it. But even if I was still holding the bitcoin they sent me, that does not justify them shorting my payouts by $100. The fact that bitcoin went up in price almost makes the short payment WORSE, if anything.

That last bit actually made me furious. I've sent a polite reply and will call them again later today hoping they'll make things right.

[rangerz2478]

Posted about this over 2 years ago. They are awful on this and amazing not fixed 2 years later.

[DontTailMe]

Posted about this over 2 years ago. They are awful on this and amazing not fixed 2 years later.

Good to know it's not just me.

I didn't get a chance to call them yet. I'm on the west coast and their payments team is on east coast time. I'll try early next week, but based on their last email response, I expect that I'll end up filing a dispute with SBR.

[vampire assassin]

They are the worst A-rated book I have ever played at. Not just Bitcoin shortages, but cut limits. And god forbid, if you beat them out of a lot, it takes forever to get your money.

[HisAirness]

I still haven't gotten a response. Crooked scamming pricks.

[kashkenny120]

I got a payout from them a few months back BTC. I must have been one of the few lucky ones to not have gotten shorted

[eaglesfan371]

They pay SBR large advertising $ to stay an A book.

The other A books are fair but the one that definitely isn’t is Intertops. Just look at their soccer odds, 10% hold or more. B rated book.

They are trash and have been since their poker client went bankrupt (cake poker).

[michael777]

shit book

[HisAirness]

https://www.sportsbookreview.com/for...l#post28778064

I started a new thread, as they still have not responded to me after four weeks of emails. Their behavior is actually worse than what I originally posted. I hoped they would provide an explanation, but as they haven't responded, I just posted it on SBR.