[gordinska]

Dear All,
I need your help!
Please tell me what to do?
My name is Alesya, I live in Latvia. Sometimes I buy lottery tickets, I believe in luck.
Recently, very often I notice a lot of advertising 1xbet on TV, and on the Internet.
I asked husband about that, he replied that this is a bookmaker with the largest selection of sports betting.
From sports, I understand only football and basketball, because together with the children we go and cheer for the local team. I decided to try.
I registered in early November (5th of November 2018). I made my first deposit on 6th of November 2018, from my bank card, while I figured out what to do, I lost my deposit.
I made another deposits from my Skrill account, from 07 to 10 November 2018, finally I won a little, then lost, then won again.
In the end, on 12 of November, I decided to withdraw € 100 back to my skrill account.
1xbet asked me for passport copy, the husband said it was a normal practice, I mailed passport photos to security-en@1xbet.com, than 1xbet requested my registered account number at 1xBet, I sent it, than they asked me what relationship I had with (Name, Last Name) husband. I was very surprised about that question, I write that he is my husband, after which on 13.11.2018 I received a letter:
———
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
———
I don’t know what to do now, the account is blocked, I can’t enter to the account. Before account was blocked there were 2820 € !
I tried to contact with them in live chat, they said write to security@1xbet.com, I wrote them, 4 days no answer, I ring them to support phone, they said write to security@1xbet.com!
Please help me what to do!


Reagards,
Alesja

[shari91]

Hi Alesya - It sounds like they may think your husband is controlling your account or you and he are using both accounts to try to circumvent limits. Unfortunately on the forum there are many many people who have had issues with 1xbet and the last time I tried to get someone help they no longer cooperated with SBR. You can always try sending in a complaint form though and one of our Dispute Analysts will attempt to help you out if they can. Please in the future do a Google search about a sportsbook before giving them any of your money as you'll sometimes find there are many unhappy customers of theirs and you're better off gambling elsewhere, including the sportsbooks SBR rates B+ and better.

Here's the complaint form if you want to use it: http://www.sportsbookreview.com/sportsbook-complaint/

[lonnie55]

so your husband had an account before but didn't tell you when you asked him about 1xbet?

1xbet is a scam but in this case it looks like they caught you

[dealer wins]

Another dumb greedy arber/bonus abuser caught lol move along

[UglyTruth777]

The usual story of a stupid arber, wanted to make money on his wife's account. You can forget about money, you broke several points of their rules at once and no one will help you anymore.

https://www.youtube.com/watch?v=GbtIsciIPiQ

[Superama]

Someone got caught lol

[Motorhead11]

''Recently, very often I notice a lot of advertising 1xbet on TV, and on the Internet.
I asked husband about that, he replied that this is a bookmaker with the largest selection of sports betting.''

noone will ever believe you tbh, accept losses and move on

[gordinska]

Thank you for your answer, I already fill that form

[gordinska]

There is some rule that family members not allow to have their own accounts on one bookmaker?

[infotimbo]

There is some rule that family members not allow to have their own accounts on one bookmaker?

that's not what the posters above meant to say, I think - but yes: at some bookmakers only one account per household is permitted. And 1xbet is one of them:

31. Each registered customer may have only one account. Regarding registration on the website this rule applies to one household, one address, one email address, one credit/debit card or one IP-address.

https://de.1xbet.com/information/rules/2

[gordinska]

that's not what the posters above meant to say, I think - but yes: at some bookmakers only one account per household is permitted. And 1xbet is one of them:

31. Each registered customer may have only one account. Regarding registration on the website this rule applies to one household, one address, one email address, one credit/debit card or one IP-address.

https://de.1xbet.com/information/rules/2

Thank you for information, I did not know about that!

[thunderstorm]

Hello Gordinska, at the moment this happened, you and your husband had 2 active accounts on 1xBEt? Was the address on your and your husband's ID the same?

Thank You.

Thank you for information, I did not know about that!