Lost over $10k this weekend so I reach out to BookMaker and ask about a possible free play.. please read following conversation. Was given a $1500 free play and then it was removed. The $30,000 rollover is still on my account.
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Jonathan.
Info:
You: Hi Jonathan, sorry I got disconnected
Jonathan: Welcome to our Live Chat Department. My name is Jonathan. How may I be of assistance?
You: is there any chance you could review my account and add a free play
Jonathan: Thank you! I appreciate it.
Jonathan: I will do my best to assist you with that!
Jonathan: Will you please confirm your 6-digit PIN code? Thanks.
You: - - - - - -
You: thank you, I appreciate it
Jonathan: Thank you! I appreciate it.
Jonathan: Please hold while I check on that for you.
You: Thank you
Jonathan: Please hold while I check on that for you.
You: Thanks Jonathan
Jonathan: You are very welcome. I am happy to have been of assistance.
Jonathan: We can give you $1500 with 20 times rollover
You: That would be awesome sir. Much appreciated
Jonathan: Sorry about that let consult that we my supervisor.
Jonathan: With my supervisor
Jonathan: Please hold while I check on that for you.
You: Okay
Jonathan: We have to remove the free play, and we cannot give a bonus today.
You: I’m sorry? We go from a $1500 bonus to not being able to give one at all?
Jonathan: My apologies regarding that.
You: Can you please explain?
Jonathan: It was my mistake, I could not offer you that, sorry
You: Why is that?
Jonathan: I make a mistake, reagrding that bonus.
You: Is your supervisor available?
Jonathan: If you want you can call us.
You: Okay thank you