[jbayko]

It has now been exactly 3 weeks since I last spoke with a Bovada supervisor and he assured me that my remaining 3 missing open bets would be added to the system shortly. Those 3 open bets are still missing. Even worse, 3 additional open bets which were not missing on 7/29 have since gone missing! These 3 new missing wagers are future bets, so it is impossible for them to have been graded yet. But just in case, I checked the transactions list, and there is no record of them at all. They simply disappeared!

Bovada transitioned to their new software on July 18th - one month ago. It is simply unacceptable for wagers to still be missing from their system. In fact, I'm sure that they're no longer working on this issue, which is even worse. Anyone who has ever moved data from one database to another knows that you have to compare the keys (which would be Wager # here) between source and target systems to make sure that no records are missing. Their technical team just didn't do their job correctly. And they've left me having to do their testing FOR THEM. I've now had to compare my old wagers with their new system a half dozen times. And because of the new sh*tty way that they display wagers where you have to open up each one individually to see it, this exercise takes about an hour each time to perform.

Thank god I had a record of all my wagers. I wonder how many customers have had futures $ stolen from them because of this issue and still have no idea.

Unacceptable.

LOL. I guess I’ll be filling out an SBR complaint when I get home. This is ridiculous.

“Hello _____,

Thanks for contacting Bovada Customer Service.

We appreciate your feedback and understand how frustrating adjusting to changes can be. The site you see today gives us a foundation to add many features and functions going forward; it’s not an end product. We're continuously working on updates and hope to show improvement every day leading up to this year's football season.

We encourage you to take some time to navigate around the site and to send us all your suggestions for improvements.

We apologize for the negative experience caused and truly appreciate your feedback. Here at Bovada.lv, we're continuously working on the betterment of our products and services. Your suggestions are essential for our improvement and surely play an important role in achieving this goal.

Should you have any questions or require any further assistance, please let us know.

Regards,

Bovada Customer Service”

[Optional]

I'm not sure what can be done really, but agree it's past time that this should have been fixed and you may as well shoot in a complaint form now and maybe Lou can at least confirm the assurance that you won't lose out if nothing else.

[jbayko]

I'm not sure what can be done really, but agree it's past time that this should have been fixed and you may as well shoot in a complaint form now and maybe Lou can at least confirm the assurance that you won't lose out if nothing else.

I think the attention SBR commands will be all the help I need. I believ what has happened is that they believe the job is done (all old wagers are loaded into the new system), so no one is working on fixing the issue.

[jbayko]

I'm not sure what can be done really, but agree it's past time that this should have been fixed and you may as well shoot in a complaint form now and maybe Lou can at least confirm the assurance that you won't lose out if nothing else.

I think the attention SBR commands will be all the help I need. I believ what has happened is that they believe the job is done (all old wagers are loaded into the new system), so no one is working on fixing the issue. They didn’t keep my ticket open because they told me it was a known issue. So there was no closed loop on making sure my ticket was resolved when the technical team completed their work.