1. #1
    deck5
    deck5's Avatar Become A Pro!
    Join Date: 03-20-18
    Posts: 13
    Betpoints: 48

    "the rules are pretty clear" lol BetCRIS

    Deposited with bitcoin. A huge banner comes up offering a 25% bonus. I can select either no bonus, or a 25% bonus up to $1000. I take the second option and deposit $4,000.

    The deposit makes it in, the bonus doesn't. Live chat.

    First, Juan tells me I probably didn't select the bonus at the time of deposit. Juan, please.

    Then Juan tells me actually they can offer a bonus of $300. I tell him it clearly showed 25% up to $1000.

    Next Juan says, the rules are pretty clear, and links me some other page, which has information which was sure as hell not shown when I made my deposit.

    Why is CRIS so slimy? If Costa Rica wants to bait and switch players and screw them over at every opportunity, why would anyone stick with them once the US states start to take bets? Nobody wants to be treated like a damn moron. I know I saw a $1000 bonus, and this was totally dishonest. No apology, nothing. If they want to offer a bonus of $300 only, why have a gigantic banner showing a bonus of up to $1000?

    It's all just so tiresome.

  2. #2
    InsiderHer
    InsiderHer's Avatar Become A Pro!
    Join Date: 12-18-12
    Posts: 251
    Betpoints: 1871

    Sorry, wouldn't the bonus be for $250? Just saying, the rules are pretty clear? LOL
    Last edited by InsiderHer; 07-12-18 at 02:33 PM.

  3. #3
    SBR Drew
    SBR Drew's Avatar Administrator
    Join Date: 01-08-18
    Posts: 1,623
    Betpoints: 1284

    deck5 I have been on their site for years and have not ever seen the promo you mention. If you go there now you will see a 25% bonus up to $300 usd. Not sure where you saw $1000.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 07/16/2018

    $20
    Angelman
    donation 02/15/2018


  4. #4
    ronald
    ronald's Avatar SBR PRO
    Join Date: 10-31-05
    Posts: 3,131
    Betpoints: 3121

    Quote Originally Posted by deck5 View Post
    Deposited with bitcoin. A huge banner comes up offering a 25% bonus. I can select either no bonus, or a 25% bonus up to $1000. I take the second option and deposit $4,000.

    The deposit makes it in, the bonus doesn't. Live chat.

    First, Juan tells me I probably didn't select the bonus at the time of deposit. Juan, please.

    Then Juan tells me actually they can offer a bonus of $300. I tell him it clearly showed 25% up to $1000.

    Next Juan says, the rules are pretty clear, and links me some other page, which has information which was sure as hell not shown when I made my deposit.

    Why is CRIS so slimy? If Costa Rica wants to bait and switch players and screw them over at every opportunity, why would anyone stick with them once the US states start to take bets? Nobody wants to be treated like a damn moron. I know I saw a $1000 bonus, and this was totally dishonest. No apology, nothing. If they want to offer a bonus of $300 only, why have a gigantic banner showing a bonus of up to $1000?

    It's all just so tiresome.
    Which rules was he referring to?

    SBR Founder Join Date: 10/31/2005


  5. #5
    Chi_archie
    SBR TECH SUPPORT
    Chi_archie's Avatar SBR PRO
    Join Date: 07-22-08
    Posts: 49,832
    Betpoints: 83

    25% bonus on deposits on deposits of $1,000 dollars or less is how I would interpret that ad

  6. #6
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 8,737
    Betpoints: 3436

    Quote Originally Posted by InsiderHer View Post
    Sorry, wouldn't the bonus be for $250? Just saying, the rules are pretty clear? LOL
    LOL, no. The rules ARE pretty clear at American sister book Bookmaker. Deposit $4000 and get $1000 cash bonus (done it several times). Guessing it's the same at BetCris, but wouldn't presume to know for sure. "Just saying"
    Last edited by HedgeHog; 07-12-18 at 06:39 PM.

  7. #7
    ronald
    ronald's Avatar SBR PRO
    Join Date: 10-31-05
    Posts: 3,131
    Betpoints: 3121

    Quote Originally Posted by deck5 View Post
    Deposited with bitcoin. A huge banner comes up offering a 25% bonus. I can select either no bonus, or a 25% bonus up to $1000. I take the second option and deposit $4,000.

    The deposit makes it in, the bonus doesn't. Live chat.

    First, Juan tells me I probably didn't select the bonus at the time of deposit. Juan, please.

    Then Juan tells me actually they can offer a bonus of $300. I tell him it clearly showed 25% up to $1000.

    Next Juan says, the rules are pretty clear, and links me some other page, which has information which was sure as hell not shown when I made my deposit.

    Why is CRIS so slimy? If Costa Rica wants to bait and switch players and screw them over at every opportunity, why would anyone stick with them once the US states start to take bets? Nobody wants to be treated like a damn moron. I know I saw a $1000 bonus, and this was totally dishonest. No apology, nothing. If they want to offer a bonus of $300 only, why have a gigantic banner showing a bonus of up to $1000?

    It's all just so tiresome.
    Was this an initial sign-up bonus?

    SBR Founder Join Date: 10/31/2005


  8. #8
    InsiderHer
    InsiderHer's Avatar Become A Pro!
    Join Date: 12-18-12
    Posts: 251
    Betpoints: 1871

    Quote Originally Posted by HedgeHog View Post
    LOL, no. The rules ARE pretty clear at American sister book Bookmaker. Deposit $4000 and get $1000 cash bonus (done it several times). Guessing it's the same at BetCris, but wouldn't presume to know for sure. "Just saying"
    Right, also, don't assume both books offer the same bonus structure considering one is for international players and the other is not. Read the Cris rules and get back to me.

  9. #9
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 8,737
    Betpoints: 3436

    Quote Originally Posted by InsiderHer View Post
    Right, also, don't assume both books offer the same bonus structure considering one is for international players and the other is not. Read the Cris rules and get back to me.
    Read what? The offer was made in the CRIS banking section (which I don't have access to) when the OP went to deposit. And what he states he selected (25% up to $1000) mirrors what is offered on their American side for BTC deposits. Instead, the rep points him to a lesser advertised offer which admittedly is spelled out clearly--but again is a different offer altogether. My point is that the OP's version is credible and should be looked into. If the 25%/$1000 offer was listed as an option for him, an A Book should be expected to honor it.
    Last edited by HedgeHog; 07-14-18 at 12:57 PM. Reason: spelling

  10. #10
    deck5
    deck5's Avatar Become A Pro!
    Join Date: 03-20-18
    Posts: 13
    Betpoints: 48

    Quote Originally Posted by InsiderHer View Post
    Sorry, wouldn't the bonus be for $250? Just saying, the rules are pretty clear? LOL
    max bonus 1k. deposit 4k to get 1k.

    hedgehog gets it, why don't you?

  11. #11
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 34,060
    Betpoints: 550

    Has anyone else ever seen this offer at BetCRIS?


    @deck5 How did you select it? Did you need to enter a bonus code?

    SBR
    Forum
    Mod
    Squad

    $20
    Angelman
    donation 02/15/2018

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  12. #12
    deck5
    deck5's Avatar Become A Pro!
    Join Date: 03-20-18
    Posts: 13
    Betpoints: 48

    There was no bonus code. There were just two boxes, black text on a white background, and I needed to put a checkmark in one of the boxes. One box was no bonus, the other box was 25% up to $1000 free play. I put the checkbox in the second box for the 25% bonus and deposited $4000.

    That was literally all that was on that page. Nothing anywhere about a first deposit bonus, nothing about a $300 max, nothing. Just, 25% for bitcoin deposits, or no bonus.

  13. #13
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 34,060
    Betpoints: 550

    Quote Originally Posted by deck5 View Post
    There was no bonus code. There were just two boxes, black text on a white background, and I needed to put a checkmark in one of the boxes. One box was no bonus, the other box was 25% up to $1000 free play. I put the checkbox in the second box for the 25% bonus and deposited $4000.

    That was literally all that was on that page. Nothing anywhere about a first deposit bonus, nothing about a $300 max, nothing. Just, 25% for bitcoin deposits, or no bonus.
    Well that sounds hard to argue. If you haven't already done it, send in your account number on a complaint form and hopefully SBR can get a manager to review what's gone on for you.

    SBR
    Forum
    Mod
    Squad

    $20
    Angelman
    donation 02/15/2018

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


Top