First of all let me state that I've already a filed a complaint through SBR.
On the 13th of May 2018 I've requested a withdrawal that as of today is still pending. It's approved, but pending. Before I requested this withdrawal I was fully verified on the website. That's why I dont understand why it's taking so long. I'm even thinking they are stalling/not wanting to pay out on purpose now. After numerous emails and filling in contact forms I get the same pre-written reaction every time:
Dear Customer,Thank you for getting back to us.We would like to assure you that we are working on your withdrawal so you would receive the funds in a timely manner. We will contact you and inform you, as soon as we have an update.If you need further assistance, do not hesitate to contact us.Best Regards,
I'm getting a bit desperate on wether I'll see my money again. It's not even that big of an amount (+/- €800). Did anyone have a similar experience with them? If so, what to do?