[omilla]

I opened account on tipbet.com in April 2017. I made a first deposit of EUR300.00 (5th May), followed by two other deposits of EUR5,000 (27th & 30th May). I ordered 5300 to withdraw (30th May). They start investigate my account. They said my account was linked with other accounts, but this investigate still not finished.

The last email from MGA: "I wish to make clear the fact that the MGA's Player Support Unit is expressly a mediatory platform and does not offer arbitration. In simple terms, unless an operator breaches the remote gaming regulations (S.L.438.04) which is the law that governs remote/online gaming, the MGA cannot trigger enforcement procedures against the operator but will seek to conduct a negotiation process between the parties where such is warranted. Your statutory rights are unaffected and you are free to seek legal counsel in relation to your case. As informed they provided with all proof that account is in use by a third party and also linked. From our end the case will be considered closed."

But Tipbet continue say me: [11:03:12]Leona: Unfortunately we do not have any updates regarding
your case, Valentina.

It's looks like Tipbet use "investigation account" tale for seized my money. They don't blame me directly. Casinos don't have investigation timeframe. I don't understand MGA position in this case. How legal cousel can help me, if Tipbet don't blame me.

I checked a few topics with Tipbet on this forum and it's look like they often use "likned account" story for no pay.

[Optional]

As the MGA says Tipbet have provided proof of the linked account, there is not much else that you can do apart from seek legal advice if you want to take it further.

Usually the sort of things MGA would regard as proof would be screenshots of the logs of the same Device or Connection being used, and possibly (should be) details of the betting pattern from both accounts that displays a similar pattern. Among other things.

If you have been caught best to just forget it but if not, and the MGA say they believe the book and have closed the case, then legal action is probably the only viable option left.

If you are located in Europe you can submit a complaint to the European Commission Online Dispute Resolution platform and they may be able to give specific advice about options from your country. Usually consumer protection bodies you can try.

[omilla]

How you think why Tipbet don't say me that I have linked account? Why they say investigation things only?

I didn't share my PC with someone else. Maybe betting pattern, because my friend organize challenge with same game/bets with crossbook.

Thanks for European Commission Online Dispute Resolution

[Optional]

How you think why Tipbet don't say me that I have linked account? Why they say investigation things only?

I didn't share my PC with someone else. Maybe betting pattern, because my friend organize challenge with same game/bets with crossbook.

Thanks for European Commission Online Dispute Resolution

I would only be guessing. But it sound like you have been speaking to a first line customer service person who just does not have the information.

[omilla]

no my country on European Commission Online Dispute Resolution.

Tipbet have terms:

(4) Tipbet reserves the right, in its sole discretion, to void any bets or winnings, to terminate the agreement, to deactivate the account, to refuse, cancel the Services, to block transactions from account and/or refuses to distribute profits to anyone for any legitimate reason including, but not limited to:
g. The User has defrauded or attempted to defraud Tipbet or any other party in any way. This includes any system based on the use of software, techniques, computer, machines or similar tool or the establishment of a syndicate of Users in order to defraud or to cause damage to Tipbet, other Users or any other party.

"block transaction from account and/or refuses to distribute profits to anyone" means they can seized my deposit amount? Their point of view is linked account. This reason is allow seized my deposit?

[Optional]

no my country on European Commission Online Dispute Resolution.

Tipbet have terms:

(4) Tipbet reserves the right, in its sole discretion, to void any bets or winnings, to terminate the agreement, to deactivate the account, to refuse, cancel the Services, to block transactions from account and/or refuses to distribute profits to anyone for any legitimate reason including, but not limited to:
g. The User has defrauded or attempted to defraud Tipbet or any other party in any way. This includes any system based on the use of software, techniques, computer, machines or similar tool or the establishment of a syndicate of Users in order to defraud or to cause damage to Tipbet, other Users or any other party.

"block transaction from account and/or refuses to distribute profits to anyone" means they can seized my deposit amount? Their point of view is linked account. This reason is allow seized my deposit?

Fair industry practice is to never seize a deposit. I agree this is questionable.

Have you replied to the MGA and pointed this out?

[omilla]

Fair industry practice is to never seize a deposit. I agree this is questionable.

Have you replied to the MGA and pointed this out?

MGA ignore this part.

[omilla]

Is it ok, ask ecopayz about charge-back in this case?

[moojoo]

Ask them, ofcours.I dont know would they do,but i like them more than Neteller.

[omilla]

ecopayz cannot help me.

[omilla]

Tipbet answer: "As per MGA rules we had to refund the money that deposited and blocked the account to prevent any activities against laws.", but they dod't pay me.

MGA answer: " Your statutory rights are unaffected and you are free to seek legal counsel in relation to your case."

How spoortsbook can continue hold MGA seals after no pay if their regulator said they should pay?

[omilla]

Tipbet are giving away 5000. My 5000 euro!