[LVHerbie]

His chat from the other thread is pretty telling.

Chat on betdsi.com Conversation started on : Sunday, October 08, 2017, at 13:30 (GMT+0) [13:30] XX216008: . [13:30] Roberto has joined the conversation [13:30] Roberto: Thank you for contacting Customer service may i please have your account number and password [13:31] XX216008: XX216008 / XXXXX [13:31] Roberto: how may i help you [13:32] XX216008: I was talking with Kyle McCall and Brock regarding rollover earlier. are any of them available? [13:32] XX216008: Kyle Maccal [13:33] Roberto: ok sir is there anything i can help you with [13:33] XX216008: yes I'd like to speak with Brock or Kyle Maccal please [13:35] Kyle Maccall has joined the conversation [13:35] Roberto has left the conversation [13:35] Kyle Maccall: Hi XXXX this is Kyle How can I help you today? [13:36] XX216008: hi [13:36] Kyle Maccall: How you doing? [13:36] XX216008: not good at the moment [13:37] XX216008: I was talking to you 26th August (I still have the chat transcript). you took over the chat from Alice and told me I need to complete a $445 rollover to withdraw. ring any bells? [13:37] Kyle Maccall: A little haha but tell me how can I help you today? [13:38] XX216008: yes I logged in now and tried to make some bets and I notice two tings: 1) all history of my bets and transactions appear to be GONE, 2) my max bet on all sports is $5 [13:38] XX216008: how do you explain this? this was not the case when I talked to you on 26th August [13:41] Kyle Maccall: let me check one moment [13:43] Kyle Maccall: it looks like that's a upper management decision , the account now have limit of $5 [13:43] XX216008: a $5 limit that is supposed to complete a $445 rollover? what are you, crooks? and why don't you tell me the reason. what is going on here? [13:45] Kyle Maccall: like I said its and upper management decision, base on your action [13:45] XX216008: what action? you're an A+ rated sportsbook. I assumed my money was safe here. what action are you referring to? [13:48] Kyle Maccall: Unfortunately sir is and upper management decision , nothing we can do to move does limits out [13:48] XX216008: do you honestly believe I will just sit here and accept your bullshit answers? I asked you WHY. can you give me an answer or do I have to take this public? [13:50] Kyle Maccall: you can do so sir, like i said is and upper management decision base on your action on the site, that's the answer [13:51] XX216008: then tell me what action you are referring to. as a serious sportsbook you should give your customer an answer when they ask and not dodge the question with BS lines [13:51] Kyle Maccall: already give you the answer thats why it was done [13:52] XX216008: WHAT ACTION ARE YOU REFERRING TO? BE SPESIFIC PLEASE [13:52] Kyle Maccall: base on your wagering history [13:53] XX216008: my wagering history? what about it? [13:54] Kyle Maccall: sir thats the answer the bottom line is that your account is limited to a $ 5 wager with a minimum of $4 [13:54] Kyle Maccall: the limit unfortunately will remain like that [13:54] Kyle Maccall: because is an upper management decision [13:55] XX216008: you don't have to repeat 100x times that it's an upper management decision, like I am some moron. I am asking for spesifics: what is it about my wagering history that makes you limit me to $5? [13:56] Kyle Maccall: Sir theres no specifics I Already told you the reason [13:56] Kyle Maccall: there nothing more to explain [13:57] Kyle Maccall: you are the one that is not getting that is an upper management thing [13:57] XX216008: what is the reason that my betting history and my transaction history is no longer visible when I log into my account? why have you erased all history of me using my account? [13:58] Kyle Maccall: No that's a bug on the system that will be fix on Tuesday [13:58] XX216008: can you transfer me to Brock please? [13:58] Kyle Maccall: No sir , this is the end of the line in regards to this manner [13:59] XX216008: Brock was the person who had the last word last time I was on this chat with you. it's only fitting that I talk to him and inform him how I intend to proceed [14:00] Kyle Maccall: I understand but thats not possible, to proceed is simple complete the rollover with does limits , cash out [14:00] Kyle Maccall: but speaking with brock is not an option [14:01] XX216008: I'd like an email transcript of this chat [14:01] Kyle Maccall: you can copy paste it sir we dont have a way to do it

Why exactly couldn't you tell the clerk your problem before demanding attention from higher ups? If the guy took a couple shots at them with no other real action having mid level employees continue to waste any time with him while he behaves like an ass was probably enough to justify cutting off business with him.

[teaserpleaser]

If you are having any issues with A rated books (books that pay the most money to SBR), SBR will side with the book anyway or make it look like its the players fault.

Pretty much has been my experience the few times I've had a problem.

[TEK78]

I've told you more than a few times already that you can just finish your rollover and solve this issue yourself.

Not sure why you refuse to do that.

Yes it sucks to be limited to $5 but SBR won't be able to get that limit raised and the only other option would be to request a pro-rated payout for you. Which as I explained would work out worse for you.

Just take the easy option for yourself and everyone else, then move on to a new book.

OK... just to summarize:

• On 8th October I submit a complaint that has more than enough details for SBR to investigate (account #: XX216008)
• On 10^th October I make another complaint (against a different book) that has screenshots and everything you need to conclude that this is most likely a book committing large scale fraud against their customers (account #: 2493)
• On 13^th October I ask you in PM why there seems to be a delayed response time to complaints. You respond and admit that “there does seem to be a longer delay than usual”. You speculate that it might have to do with storms/holidays in Costa Rica (!) and one of the main dispute analysts having been on holiday (is he still on holiday btw?)
• On 18^th October I reiterate my concern, while also making you aware of my 2^nd complaint from October 10^th. Both complaints it would appear stand completely unattended. You reply that you “will email the admin guy that handles them” and admit they don’t give you much feedback.
• On 25^th October I ask you for an update. You respond that you’re not sure what else you can do for me.

I’m sorry, but this comes across as a complete shambles operation. I’m not blaming you, Optional… but when a moderator like yourself emails his boss directly then I am shocked you’re not being met with a response.

There used to be a time when you submitted complaints to SBR and within just a few days one of these two would happen:

1. They would inform me that an agent had been assigned to my case and that I can expect to hear from him.
2. They would inform me that they don’t believe there is anything they can do for me and that I need to work out the issue on my own.

But for these two complaints there is no feedback at all. Zero. It is unbelievable!

His chat from the other thread is pretty telling.

I think you’ll find that about 90% who posted in my thread agreed with me. I’m not sure what you think was “telling” about that chat, but if you have anything more to say about it then kindly FO and do it in the appropriate thread.

This thread is about why SBR are not responding to complaints.

I’m not going to mention the name of the sportsbook in my complaint from October 10^th (account #: 2493), because I don’t need more speculation from posters like yourself. I’d also like to see if an agreement can be reached with the book before I out them.

I want SBR to look at the facts presented in my complaint (screenshots of transactions details and interaction with their customer support), and then tell me what they think. Just tell me something!

As I mentioned yesterday, I know of 3 other people (there’s probably a lot more) who in the past 3 weeks have submitted the same type of complaint against this book (not being paid out, probable exit scam). They too are upset about not being met with a response from SBR. We’re talking fraud well past $100,000 here, yet SBR won’t respond… won’t write anything or even rate them.

If I didn’t know better I’d say SBR have some sort of stake in this book and that’s why they are not responding to the complaints. Otherwise, what would be the point of being silent? What could SBR possibly gain by looking the other way when presented with numerous complaints, detailing how an unrated sportsbook are committing fraud against their customers?

If SBR are not going to pick up the ball and do something then rest assured there are others who will. I have been told by the owner of another site (that looks out for gamblers when they’ve been scammed) that this matter is so grave that they’re using all the connections available to them in order to find out more. It's going to end up being presented to law enforcement.

[JAKEPEAVY21]

pretty lame but it would be much easier to simply bet $5 on multiple games every day until the $445 is cleared.

It would take far less time and effort to do that than argue with live chat and post numerous threads on gambling forums

clear the rollover, cash out and never play there again

[slapshot81]

report it to the police if there is theft

[milwaukee mike]

tek78 you have been a bit deceptive about the facts here

you said that your complaints haven't been responded to... seems like optional reached out to you more than once

why don't you say what prompted the $5 dsi limits, were you betting bad lines? past posting? i've gone on huge runs there on small market stuff (also went on huge bad runs at times) and never had limits cut

[RudyRuetigger]

wow, $455 left to rollover and this happens??

somethings wrong with betdsi

[milwaukee mike]

wow, $455 left to rollover and this happens??

somethings wrong with betdsi

let's see the bet history first

seems like tek wants to keep beating them for bigger amounts on something

just as one example, yesterday for the world series game all the players yes/no to get a hit and get a hr were messed up for a while

someone could've bet each guy YES to get a hit +388 (those were supposed to be the yes get a hr line)

maybe dsi caught him betting stuff like that and didn't want to keep getting taken advantage of

[RudyRuetigger]

let's see the bet history first

seems like tek wants to keep beating them for bigger amounts on something

just as one example, yesterday for the world series game all the players yes/no to get a hit and get a hr were messed up for a while

someone could've bet each guy YES to get a hit +388 (those were supposed to be the yes get a hr line)

maybe dsi caught him betting stuff like that and didn't want to keep getting taken advantage of

this isn't vegas, don't they just void that?

[slapshot81]

i don't know whole story and it's pretty hard to figure out since the guy is so vague with his info but if u are up big or whatever amount what's the big deal they don't want ur action anymore meet the requirement 91 5 dollar bets and take ur money out and go somewhere else

[milwaukee mike]

this isn't vegas, don't they just void that?

some bad lines might get voided but a lot of them would never get caught

[TheMoneyShot]

It's just deflating to see a poster have an issue with a top graded book like this.

Correct, there could be more to the story...

It makes you think twice about receiving bonuses... might as well not receive em.

[RudyRuetigger]

some bad lines might get voided but a lot of them would never get caught

yes they would when he tries to withdraw

one book that went under caught me and I said fukk em

[The Kraken]

Think I get it now

Tek, my advice, take the pro-rated amount and move on or bet the $445 to complete the rollover and then move on.

Either way, you're wasting your time and your energy on this one. The end result will be the same.

This has been the offshore landscape for some time.

[TEK78]

Think I get it now

Tek, my advice, take the pro-rated amount and move on or bet the $445 to complete the rollover and then move on.

Either way, you're wasting your time and your energy on this one. The end result will be the same.

This has been the offshore landscape for some time.

Did you even read what I posted? I said I have TWO complaints.

One being BetDSI - where everyone and their mother wants to lend their opinion. I'm not interested in any more opinions; I'm interested in getting a formal reply to my complaint from SBR.

The other being a (for the time being) unnamed sportsbook trying to scam me for a substantial fee (in addition to others also being scammed large amounts). It's an ongoing scam happening right at this moment and it's just mindboggling that SBR won't reply to the continous complaints lodged against this book. It can only be two reasons for it; 1 - they are not processing complaints, or 2 - they have some sort of stake in this book (as I speculated earlier).

For the moment I ask you to kindly STFU about BetDSI and what you think about the rollover debacle. The real issue here is my complaint # 2, where myself and others are the victims of a scam happening right before our eyes and SBR won't even write about it or grade the sportsbook (to save others from becoming victims of the same scam).

The only discussion that should be happening in this thread is; WHY ARE SBR NOT RESPONDING TO COMPLAINTS??? I've yet to hear anyone confirm in this thread that they've lodged a SBR complaint between 8th October and today and received a reply. Quite the contrary, I am hearing others (off this forum) voice their concern that they are not hearing back from SBR.

The question is how much longer are we going to have to sit and wait before we find out if SBR will even attempt to help out or not? How much longer is reasonable to sit idly by when it's now been 3 weeks and not even a single aknowledgement have been made from SBR that they've received the complaint? Surely someone up in the SBR hierarchy can read this and give a reply?

(and by "SBR hierarchy" I mean the person(s) handling the SBR complaints and deciding what to do with them. I do not mean Optional, who (even though he has been honest and helpful as always) admitted to me that he does not handle the complaints and does not know WTF is going on)

[TheMoneyShot]

TEK78 - We're here to help you. And we're trying to give you the best advice... naturally you have a right to be upset. You aren't the first poster this has happened to... but surprisingly it's a Grade A+ book. Never heard that before. Other C books... sure... happens all the time.

But Kraken is correct... what other choices do you have? Sucks wagering $5 a game... but... it's all you can do.

If SBR hasn't responded by now... they probably don't believe it's justified for some reason? Optional is a great moderator here... he doesn't handle sportsbook complaints though. Gives great advice though.

A lot of GRADE B & C books use leverage tactics on you after your deposit.... on a high bonus offer. Again... it's very surprising to see DSI do this to you. Apparently, we are entering that era in which we shouldn't even ask for a bonus anymore. It just causes problems.

Hope your issue gets resolved properly.


As for your other issue about a sportsbook scamming you on some sort of fee?? Hopefully you could go into detail... and explain what it's about?

[Optional]

Did you even read what I posted? I said I have TWO complaints.

One being BetDSI - where everyone and their mother wants to lend their opinion. I'm not interested in any more opinions; I'm interested in getting a formal reply to my complaint from SBR.

The other being a (for the time being) unnamed sportsbook trying to scam me for a substantial fee (in addition to others also being scammed large amounts). It's an ongoing scam happening right at this moment and it's just mindboggling that SBR won't reply to the continous complaints lodged against this book. It can only be two reasons for it; 1 - they are not processing complaints, or 2 - they have some sort of stake in this book (as I speculated earlier).

For the moment I ask you to kindly STFU about BetDSI and what you think about the rollover debacle. The real issue here is my complaint # 2, where myself and others are the victims of a scam happening right before our eyes and SBR won't even write about it or grade the sportsbook (to save others from becoming victims of the same scam).

The only discussion that should be happening in this thread is; WHY ARE SBR NOT RESPONDING TO COMPLAINTS??? I've yet to hear anyone confirm in this thread that they've lodged a SBR complaint between 8th October and today and received a reply. Quite the contrary, I am hearing others (off this forum) voice their concern that they are not hearing back from SBR.

The question is how much longer are we going to have to sit and wait before we find out if SBR will even attempt to help out or not? How much longer is reasonable to sit idly by when it's now been 3 weeks and not even a single aknowledgement have been made from SBR that they've received the complaint? Surely someone up in the SBR hierarchy can read this and give a reply?

(and by "SBR hierarchy" I mean the person(s) handling the SBR complaints and deciding what to do with them. I do not mean Optional, who (even though he has been honest and helpful as always) admitted to me that he does not handle the complaints and does not know WTF is going on)

I admitted I don't handle complaints? Maybe that breakdown in communication is part of the reason why you want to hear from someone else instead of me.

I don't receive them, assess them and allocate them, but I have looked after hundreds of complaints (maybe thousands) as an official SBR rep.

You would not get me for DSI as I usually only handle international books, but what I am telling you is pretty much the same info you would get from any dispute agent here.

But try replying to the confirmation email one more time...

[slapshot81]

Did you even read what I posted? I said I have TWO complaints.

One being BetDSI - where everyone and their mother wants to lend their opinion. I'm not interested in any more opinions; I'm interested in getting a formal reply to my complaint from SBR.

The other being a (for the time being) unnamed sportsbook trying to scam me for a substantial fee (in addition to others also being scammed large amounts). It's an ongoing scam happening right at this moment and it's just mindboggling that SBR won't reply to the continous complaints lodged against this book. It can only be two reasons for it; 1 - they are not processing complaints, or 2 - they have some sort of stake in this book (as I speculated earlier).

For the moment I ask you to kindly STFU about BetDSI and what you think about the rollover debacle. The real issue here is my complaint # 2, where myself and others are the victims of a scam happening right before our eyes and SBR won't even write about it or grade the sportsbook (to save others from becoming victims of the same scam).

The only discussion that should be happening in this thread is; WHY ARE SBR NOT RESPONDING TO COMPLAINTS??? I've yet to hear anyone confirm in this thread that they've lodged a SBR complaint between 8th October and today and received a reply. Quite the contrary, I am hearing others (off this forum) voice their concern that they are not hearing back from SBR.

The question is how much longer are we going to have to sit and wait before we find out if SBR will even attempt to help out or not? How much longer is reasonable to sit idly by when it's now been 3 weeks and not even a single aknowledgement have been made from SBR that they've received the complaint? Surely someone up in the SBR hierarchy can read this and give a reply?

(and by "SBR hierarchy" I mean the person(s) handling the SBR complaints and deciding what to do with them. I do not mean Optional, who (even though he has been honest and helpful as always) admitted to me that he does not handle the complaints and does not know WTF is going on)

if i read correctly ur other book was one that is not rated at all so don't u think some of the blame falls on urself for playing in a place not rated, if i want to get a hooker and i go down to the street and pickup a stranger and get some std instead of researching and getting a high class call girl should i have the right to file a complaint and expect something to get done

[TEK78]

But try replying to the confirmation email one more time...

I will be spamming that email address daily from now on.

if i read correctly ur other book was one that is not rated at all so don't u think some of the blame falls on urself for playing in a place not rated, if i want to get a hooker and i go down to the street and pickup a stranger and get some std instead of researching and getting a high class call girl should i have the right to file a complaint and expect something to get done

Well it's a book that's been active since 2015 and always paid out AFAIK... until recently when myself and others experienced payouts not being processed. We of course contacted their customer support and asked for our money, and they proceeed to tell us that it's on the way. For a long while we believed that and gave them every chance to sort it out. We have been waiting and waiting and waiting. We contact them again and most of us are not even getting a reply from their customer support now. Those of us who do get a response (who coincidentally are the ones threatening to report them) are told the money should be coming any day now. Then 5 days ago someone revealed a new tidbit about what their customer support had been writing to them -- a blatant lie that removed all doubt; proving they are indeed a scam operation.

The fact that SBR have been presented with most of this info from numerous sources makes it all the more baffling that the complaints aren't being handled. If SBR complaint handling is currently out of operation then it's very unprofessional not to tell us.

[slapshot81]

I will be spamming that email address daily from now on.




Well it's a book that's been active since 2015 and always paid out AFAIK... until recently when myself and others experienced payouts not being processed. We of course contacted their customer support and asked for our money, and they proceeed to tell us that it's on the way. For a long while we believed that and gave them every chance to sort it out. We have been waiting and waiting and waiting. We contact them again and most of us are not even getting a reply from their customer support now. Those of us who do get a response (who coincidentally are the ones threatening to report them) are told the money should be coming any day now. Then 5 days ago someone revealed a new tidbit about what their customer support had been writing to them -- a blatant lie that removed all doubt; proving they are indeed a scam operation.

The fact that SBR have been presented with most of this info from numerous sources makes it all the more baffling that the complaints aren't being handled. If SBR complaint handling is currently out of operation then it's very unprofessional not to tell us.

well good lucks a book that's only been around since 2015 would raise red flags for me yikes

[thomorino]

Lol, in the time you've been posting and complaining on SBR you could have just bet the remaining $445 and cashed out, betdsi doesn't want your action. Complete the rollover and move on.

[TEK78]

Lol, in the time you've been posting and complaining on SBR you could have just bet the remaining $445 and cashed out, betdsi doesn't want your action. Complete the rollover and move on.

And I suggest you are either hard of reading or a troll.

[The Kraken]

Did you even read what I posted? I said I have TWO complaints.

One being BetDSI - where everyone and their mother wants to lend their opinion. I'm not interested in any more opinions; I'm interested in getting a formal reply to my complaint from SBR.

The other being a (for the time being) unnamed sportsbook trying to scam me for a substantial fee (in addition to others also being scammed large amounts). It's an ongoing scam happening right at this moment and it's just mindboggling that SBR won't reply to the continous complaints lodged against this book. It can only be two reasons for it; 1 - they are not processing complaints, or 2 - they have some sort of stake in this book (as I speculated earlier).

For the moment I ask you to kindly STFU about BetDSI and what you think about the rollover debacle. The real issue here is my complaint # 2, where myself and others are the victims of a scam happening right before our eyes and SBR won't even write about it or grade the sportsbook (to save others from becoming victims of the same scam).

The only discussion that should be happening in this thread is; WHY ARE SBR NOT RESPONDING TO COMPLAINTS??? I've yet to hear anyone confirm in this thread that they've lodged a SBR complaint between 8th October and today and received a reply. Quite the contrary, I am hearing others (off this forum) voice their concern that they are not hearing back from SBR.

The question is how much longer are we going to have to sit and wait before we find out if SBR will even attempt to help out or not? How much longer is reasonable to sit idly by when it's now been 3 weeks and not even a single aknowledgement have been made from SBR that they've received the complaint? Surely someone up in the SBR hierarchy can read this and give a reply?

(and by "SBR hierarchy" I mean the person(s) handling the SBR complaints and deciding what to do with them. I do not mean Optional, who (even though he has been honest and helpful as always) admitted to me that he does not handle the complaints and does not know WTF is going on)

Then keep fighting your fight and I promise you in the end, you’ll look back and see where you were wrong here.

There’s a saying amongst philosophers that every time a philosopher begins an intellectual journey down a certain path looking for answers, two other philosophers are walking in the opposite direction having just been down that road.

I’ve been where you’re at more than a few times, I read your entire post and I’m telling you you’re better off moving on.

Bashing SBR isn’t helping anything and just makes you look like a dick.

[Auto Donk]

member of sbr brass giving a deposition on the site's responses to complaints and alleged deficiencies with response time, when answering a "yes or no" question....:

[TEK78]

I’ve been where you’re at more than a few times, I read your entire post and I’m telling you you’re better off moving on.

And that's easy for you to say when you're not the guy being the victim of theft close to $18,000. I'm hopeful that you're finished now and I won't have to see more posts from you in this thread. I'm waiting for a reply from SBR telling me what is happening to my complaints.

[SBR Forum]

And that's easy for you to say when you're not the guy being the victim of theft close to $18,000. I'm hopeful that you're finished now and I won't have to see more posts from you in this thread. I'm waiting for a reply from SBR telling me what is happening to my complaints.

Hi TEK,

Sorry for the delay in getting back to you. We've asked BetDSI if they're willing to upgrade your limits or waive the rollover so that you can withdraw. Regarding why the 1X rollover is in place on bitcoin deposits, that is fairly common, sportsbooks don't want to be used as clearing houses or exchanges. We'll let you know once we hear back from BetDSI.

[Auto Donk]

$18K....? Cut me in for a third, and I'll get your money back the old fashion way.....






and for you democrats:

[TEK78]

Hi TEK,

Sorry for the delay in getting back to you. We've asked BetDSI if they're willing to upgrade your limits or waive the rollover so that you can withdraw. Regarding why the 1X rollover is in place on bitcoin deposits, that is fairly common, sportsbooks don't want to be used as clearing houses or exchanges. We'll let you know once we hear back from BetDSI.

Thank you so much! I appreciate a reply via email if/when BetDSI gives you an answer.

As for my other complaint (account #: ******), that's really my main concern at the moment and I hope that it will be tended to as well.

[Sam Odom]

Sammy loves old folks

[thomorino]

And I suggest you are either hard of reading or a troll.

Yeah, moron, that or I'm not a retard.

[KVB]

member of sbr brass giving a deposition on the site's responses to complaints and alleged deficiencies with response time, when answering a "yes or no" question....:

Brilliant.