[SBR Forum]

What do we need to email sbr for? i dont understand. I always feel like sbr should be a LAST RESORT. Betonline should be proactively attempt to work with customers whose money they hold without SBR.

Sbr being this involved reminds me of when sbr created/gave legitimacy to betislands. better if they try to just remain a watchdog.

BetOnline has asked players through Twitter to DM them for possible help getting in to their accounts. Sending an email to be relayed here is of course optional.

[bubba]

BetOnline has asked players through Twitter to DM them for possible help getting in to their accounts. Sending an email to be relayed here is of course optional.

And what about the players who dont use twitter? why are they not emailing their clients in this troubled time? are they really incapable? thats scary. And if capable, it sounds like they only are looking to please the "loud" players on forums and twitter. I find that even worse.

[SBR Forum]

Updated statement from BetOnline:

First off, we want to take the opportunity to apologize for the recent instability of the desktop version of our BetOnline.ag website.


We know that some of our players have been experiencing intermittent connectivity issues and downtime. This is the result of a complex network attack targeting more than 7,000 websites around the world. It is an attempt by a third party to disrupt regular site access and upset our usual seamless service to players.

We are working closely and tirelessly with our network provider to restore services but unfortunately it has taken much longer than we’d originally anticipated. We have also engaged additional top tier service providers to help thwart this attack and are making significant progress. We expect to have service fully restored soon and we appreciate your patience while we work to resolve this accessibility issue.

It remains our priority to safeguard the security of our valued players, while protecting the integrity of player data. We emphasize that at no time has the security or privacy of personal data, account information, passwords, financial data or funds ever been compromised during this outage.

BetOnline.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to continuing to provide the best of online betting entertainment available online. While these current events have temporarily disrupted our ability to deliver on our industry renowned standards, we assure you that this is only a temporary.

This issue will be resolved soon, allowing us to continue providing the quality of service that the online betting community has known and trusted for so many years.

We thank you for your ongoing support and patience during this time.

Sincerely,

The BetOnline Team

[Limited]

What gets white-listed? IP or user name? Any reports that white-list is actually working? Thanks.

[Optional]

What gets white-listed? IP or user name? Any reports that white-list is actually working? Thanks.

IPs

[Limited]

So if you are on a dynamic IP you need to get white listed always when the ip changes. Quite tricky.

[cyclingbettor]

So if you are on a dynamic IP you need to get white listed always when the ip changes. Quite tricky.

You might think a web site could figure out what ips were being used to log in to actual accounts and allow those ips, without the user having to request a white listing. I'm no network guru, so maybe that's just completely infeasible, but it doesn't sound that complicated to me. Oh well.

[Optional]

So if you are on a dynamic IP you need to get white listed always when the ip changes. Quite tricky.

They will probably white list your sub-net instead of just the single IP

You might think a web site could figure out what ips were being used to log in to actual accounts and allow those ips, without the user having to request a white listing. I'm no network guru, so maybe that's just completely infeasible, but it doesn't sound that complicated to me. Oh well.

If this was possible there would be no such thing as DDOS attack, as it would not work.

[TheAntidote]

Sportsbetting.ag has been having severe issues with their website for at least the last 2 weeks. Most of the time the server is down and and you can't even access the site. When you can access it, there are login issues that won't let you stay logged in half the time. Avoid this site if you can! I don't know how SBR rates this site as an A....Edit: Clearly I missed the bigger thread. DDoS attacks aside, still shouldn't be rated an A.

[michael777]

terrible,no excuses accepted

[hehfest]

Does SBR know if they are going to compensate us in any manner for all this? I mean more than some $50 fp that most books throw around anyway?
What is the contact for BO so that I can email them and they can put me on their "list"?

[puckk]

wonder why hackers are not attacking bigger sites like pinnacle, betfair, bookmaker,.... 4-5 years ago they were under DDOS attacks at times, maybe now they have DDOS protection something like CloudFlare or better

[puckk]

Come to think of it, it's entirely possible that the actual attacks stopped days ago, and all of the issues now are BetOnline blocking their own customers...

you're right about that, i got that malacious attack massage too, their players on twitter also complained about it today

[bubba]

why wouldnt they email their customers a mirror site or other instructions?? why the need to go through twitter or sbr? im at a loss for words

[dabreeze]

So, the big question is. Can you withdraw to Blockchain wallet ? And, where would you feel confident sending your money, which book ?

[dabreeze]

the only means of wagering today I was successful was using my android with the mobile link. Hope this helps someone.

[RonPaul2008]

All 3 links completely down.

[hehfest]

Wouldn't it be funny if SBR shut down now or during the same time........conspiracy for sure. LOL.

[gauchojake]

Yes you can withdraw - I received a payout today via BTC.

I use both a VPN and my standard IP and both are currently blocked which is super annoying.

[Sobob99]

Has anyone been able to get on? I was briefly able to get on sportsbetting and placed a bet, but no luck with BetOnline

[catsanddogs]

Flunky site is still down. Question is why does BetOnline still have an A+ rating here?

[doylebrinson]

I am suprised this hasnt been fixed yet. Betonline has been incredibly stable and reliable for years. I would have lost this prop bet!

Betonline experiences issues for 9.5 days Over +120
Betonline solves issues 9.5 days Under -130

All in on the under...

[Emily_Haines]

what a shock

down again today!

[Sobob99]

I got an inbox on SBR from an account named "BetOnline" with around 250 posts, apologizing for my issue logging in on BetOline and asking me for my user name. I just want to check here that if it is a legitimate account and are they legitimately representing BetOnline?

[bubba]

"First off, we want to take the opportunity to apologize for the recent instability of the desktop version of our BetOnline.ag website. "

Such a misleading statement btw. Implying that the mobile/tablet versions have had no issues. The customer service botching of this (not unexpected at least from me) is just as damaging as the attack itself.

[bubba]

I got an inbox on SBR from an account named "BetOnline" with around 250 posts, apologizing for my issue logging in on BetOline and asking me for my user name. I just want to check here that if it is a legitimate account and are they legitimately representing BetOnline?

Why is betonline going through the forums? this is what betislands used to do. why not contact ALL their customers through email??

[hehfest]

I still can't get in. Can't get in on my mobile phone either. I've talked to player services a few times since this happened. Guess what? They never once mentioned getting me online into their site from some other means at all. Not once. When I talked to someone there last night, they said it would be fixed in 2 hours.

I really hope they plan on some form of compensation? Nobody seems to answer that question. Perhaps, someone from BOL can answer it in this forum since they don't email or call us.

[dabreeze]

Use your android or I phone via Google Chrome at mobile.betonline.ag . It's been working for me the last 2 days.

[bubba]

Use your android or I phone via Google Chrome at mobile.betonline.ag . It's been working for me the last 2 days.

hasnt been down 1once in 2 days?? hasnt worked for me dozens of times.

[Sobob99]

I got an inbox on SBR from an account named "BetOnline" with around 250 posts, apologizing for my issue logging in on BetOline and asking me for my user name. I just want to check here if it is a legitimate account and are they legitimately representing BetOnline?

[dabreeze]

Bubba, strange days indeed. Very annoying I'm sure . Why, links are available to some and others not.

[bubba]

Bubba, strange days indeed. Very annoying I'm sure . Why, links are available to some and others not.

They have worked for me SOMETIMES in the last few days. for you to say perfect for you boggles my mind

[dabreeze]

Bubba, I can't explain it. Only way I've been consistently able to log in. Why..who knows.

[Optional]

I got an inbox on SBR from an account named "BetOnline" with around 250 posts, apologizing for my issue logging in on BetOline and asking me for my user name. I just want to check here if it is a legitimate account and are they legitimately representing BetOnline?

Yes.

[GordonGecko2011]

I got the PM about sending my username but I can't reply because it says I don't have 40 posts.

I am the one who started this thread on BOL go figure lol. Going through bacarrat withdraw