I've been a long time donator at Heritage. I've given them a lot of $. I had some issues with credit card processing fees a few months ago, and decided to go to pure bitcoin books. Their sales team blew me up, calling me all the time and trying to get me to come back over. I decided to go back because they offer a lot more betting options than the bitcoin books I've been using. I put 5000 or so in on bitcoin, and lost it. I decided a couple weeks ago to do a 500$ deposit with credit card, because I saw a line I loved and the game started in about 5 minutes - no time to send via bitcoin.
I ran the 500 up to 3K, and asked for a cashout. I was told that I couldn't get a bitcoin withdrawal, despite putting far more in via bitcoin than I was requesting out. Their manager got on the phone and personally insulted me, accused me of having bad money management (among other things) and he was ridiculously rude. He flatly refused to give me a bitcoin withdrawal. I got the check 8 days after requesting it, so that was a plus, But, i was lured back to them with the promise of instant bitcoinness. It was a lie. 100% lie.
Just wanted anyone else in the same boat to be aware - if you don't do all bitcoin, you can't withdrawal that way. I expect more from Heritage - a leader in our industry. They lost a customer over it. I probably would have stayed had the manager not been rude AF, aggressive etc.