Originally Posted by
theluggage
First time poster here. I can't believe this website has a A+ rating. I'm shocked and disgusted at their unethical practices. The T&Cs of their Welcome Bonus are so ambiguous and, frankly, misleading. This is my first non-UK bookmaker and I'm quite disgusted.
First off, when I deposited $500 they took $32.50 straight away as a fee! This was not clearly marked anywhere! Yes, I know now apparently it's in the depositing T&Cs, but it was NOT in the bonus T&Cs, it was NOT marked anywhere on the deposit pages and is frankly totally unethical. Perhaps North American punters are used to this kind of thing, but to a Brit this behaviour is shockingly poor. It amounts to stealing.
Then there's the bonus. Let me explain it here clearly because out of the 12 bookmakers I've joined, this is the first set of T&Cs I couldn't get to the bottom of. I deposited $500, $32.50 gets "stolen" straight away as a fee for using a Debit Card as the deposit method. I got given $250 as a Freeplay bonus. If a Freeplay bet wins, the winnings don't stay in the bonus section (like I believe they do at bet365), but go to your Real Money section. You canNOT withdraw that money. You have to complete the 10x Rollover, $7500 in my case, before you can even touch your own money, let alone any profit. I consider myself experienced with online bookmakers, I have a MENSA IQ (I don't usually tell people this, but just added it for emphasis, I guess) and I read the offer's T&Cs thoroughly. There were other hidden T&Cs not easily accessible or linked. Had I known all this beforehand, I would most definitely NOT have deposited at this site.
Finally there's the issue of misinformation from Customer Services Live Chat Support. There's proof of two conversations, I believe with the same person, where he totally and utterly misinformed me. He wasn't at all clear about explaining the offer's T&Cs and in one instance simply told me something that was 100% false. I was civil and polite - I wasn't ranting like I am now - but he just didn't seem to care if what he was saying was true or false. I've raised a complaint, but I'm not holding my breath.
I'm disgusted, ignore the A+ rating and AVOID, AVOID, AVOID. To you US punters out there, if this is the treatment you're used to - I have absolutely no idea if you'll consider all this normal, or not -try out UK and Irish bookmakers if you're allowed to, the best ones knock the socks off unethical Betonline.ag.
Rant over.