Originally Posted by
Optional
Live bet handicaps often apply from the time you place them, so Houston would have needed to win the half +0.5 from that point on... if that is how it works at Sportsbet.io
I've checked their rules and cant see any reference to this specific bet though and with no football on I cant see how they describe it on the listing.
It appears you placed it 21 mins into the game, when the score was 3-0 to Houston?
Anyway, that 'could' be one explanation for the grading, and the CS operator just gave you the wrong reason.
Your SBR complaint agent should be able to get it sorted for you though.