[Foosball Champ]

Edit by SBR: BetPhoenix has asked us to post the following statement on their behalf.

We are very interested in reviewing this report but need to know the account number of the affected party. We ask the member to contact our Customer Service department and ask to speak with Mike Hertz, the Customer Relations manager at his earliest convenience. Thank you.

OP, please submit acomplaint form so BetPhoenix can review your eligibility.

________

Betphoenix called me to offer me a 175% freeplay bonus with a 16x roll by M. G. $300 min and $1000. so I get the name of the receiver and send $500. but when my funds get credited to my account Mary there tells me that they can only give 100% bonus with a 18x rollover. because I had payout but I have had 4 deposits since that time. Beware of this bullshyt

[SBR Forum]

Thanks for sharing. This is a good reminder why it's important to read the fineprint of bonus rules before sending funds, and to ask for a manager to clear any doubts you might have; salespeople are going to be overeager to close deals.

From the sportsbook bonus terms:

• Bonuses are only offered on new money, if a member has recently withdrawn funds from his account, the client will be required to make up the total amount of the payout in deposits before being eligible for a bonus.
• Customers who have recently taken a payout from any of our sister sites and have not since made up the payout amount in deposits will not be eligible for a bonus with Betphoenix.ag.
• In order to qualify for a bonus client must be in a lifetime net loss position; a client whose account is in a lifetime positive position will not be eligible for re-load bonuses.

After reading the above, do you still think you should have been eligible? If so, please submit a complaint and we can ask a manager to review.

[Foosball Champ]

I had already met the make up figure. its just simple bait and switch

[temple2010]

I always clarify with all these places by livechat before i make the deposit. That way these places can't fuk with you cause you'll have that as proof.

[SBR Forum]

BetPhoenix has asked us to post the following statement on their behalf.

We are very interested in reviewing this report but need to know the account number of the affected party. We ask the member to contact our Customer Service department and ask to speak with Mike Hertz, the Customer Relations manager at his earliest convenience. Thank you.

OP, please submit the complaint form as we requested previously so BetPhoenix can review your eligibility.

[unluckysob]

Sportbook should research player history. Determine bonus eligibility before contacting player. I keep up with my deposit and payouts exactly, but most players do not.