JETWIN – FUNCTIONALITY UPDATE
Fixed BTC exchange rate for the withdrawal of funds
JETWIN was the first Bitcoin bookmaker company to offer its customers accounts not only in BTC, but also in the traditional currencies, such as, USD, GBP and EUR. Deposits are made quite easily – they are instantly processed and the customer knows the exact exchange rate, as it is indicated on the deposit form. However, the situation with withdrawals is different. Only 95% of the payouts are made instantly, and, moreover, the system uses the exchange rate that is actual at that moment when bitcoins are physically sent to the customer, and not the one fixed at the time of the request. This means that the gamer is unable to foresee the exact exchange rate for the withdrawal. This situation has raised many questions among customers, and the main requirement was as follows: the customer must know the exact currency exchange rate at which the funds will be converted during the withdrawal. Considering all the above, we have decided to improve the situation by implementing a new logic as to how the withdrawal process should be changed. As a result, we made it possible for the customer to decide upon the fixed exchange rate that funds should be converted at during the withdrawal, regardless of whether the transaction is instant or not. The customer should confirm the exact amount when filling out the withdrawal form. In addition, we have updated the design of both deposit and withdrawal forms by making them simpler and more comprehensive for the customer.