Hi all,
I deposited £80 to 1xbet, got the balance up to a decent amount, made a withdrawl for £1000 and was asked for scans of the card which I sent,
I then lost the remainder of my balance, despited again, £400 and £300 and built the balance back up
currently £1913
I went to request a withdrawl and am told I need to send a oicture of the back and fornt of mycard , so I did, then they asked for the other card - I did this too - then they asked me to take a photo of myself holding my passport next to my face?!?! I did this too
Then I was told my data is under review...and they will contact me
a day passes, nothing, I ask on livechat and get told to contact security via email - I contact security, and I'm told 'Requests are processed in turn.Please, wait'
So I wait another day, I go back to livechat and I'm told 48hours, so I wait some more..still no email
I email again..SAME RESPONSE
So, back to livechat, livechat say they have forwarded my request to the specialist and they will be in contact, I ask if they have any idea how long it will take..and get told unfortunately they dont
So i wait, and then email again AND THE SAME reply
I'm basically stuck, they block withdrawls, automatically gets rejected, awaiting documents, I've sent all the documents but now they're delaying
I've read a few complaints on here, and it all seems familiar - allow the 1st withdrawl, then any subsequent withdrawls are hard work
Ask the client to send passport photo next to face, copies of bank card, the generic responses others got too, I'm wondering if next they will ask me to speak to them via Skype and then suspend my account?
I'm not sure what to do, emailing or speaking on livechat is getting me nowhere
I've filed a complaint with SBR
Hopefully someone can help me
thanks
Mark