1. 01-10-16 02:27 AM #1
    satana
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    Hilarious from Pinnacle:void a bet, turn it into a losing bet AFTER the match is over

    Edit by SBR: Pinnacle management addressed this issue - all losing wagers on this market that were originally cancelled like the OP's are being changed to no action. This is the correct and fair resolution in light of the confusion.

    __________

    So I had a small punt on the tennis match De Bakker-M.Pavic in the ATP Auckland qualies. The match was set to start at 12pm local time of the tournament (12am of my timezone).

    At 10:41pm my timezone I get an email saying my bet has been refunded becaue they offered the wrong match-up.
    They were actually offering the correct match-up but apparently the official website had the wrong match-up hence they voided the bet.
    I'm like 'fine, I'm not going to follow it live then'.

    The match lasted 1:45
    At 2am my timezone, so well after the match was over, I get an email informing me that the bet was actually re-graded as valid and hence losing bet.

    So basically now they can void you bets only to tell you the bets were actually valid AFTER the match is over. What if this was a big stake and I should have taken care of it hedging live my position or I wanted to trade the match based on my initial bet?
    This is absolutely ridiculous for a bookmaker like pinnacle. Now we are not even sure whether the bets we get voided are actually voided for real and how they are going to grade them once the matches are over.


    Last edited by SBR Forum; 01-11-16 at 03:52 PM. Reason: updated
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  2. 01-10-16 02:36 AM #2
    pjesnik24
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    Not acceptable. They should return the stake and apologize to you
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  3. 01-10-16 03:33 AM #3
    Hareeba!
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    Quote Originally Posted by pjesnik24 View Post
    Not acceptable. They should return the stake and apologize to you
    Indeed they should.
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  4. 01-10-16 07:40 AM #4
    Optional
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    Sounds like a human error made when manually re-grading the event to me.

    Have you asked them to honor the original void? An email should be enough to fix it I think.

    If you need help from SBR please send in a complaint form with a link to this thread and your account info. http://www.sportsbookreview.com/sportsbook-complaint/
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  5. 01-10-16 08:34 AM #5
    satana
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    They are positive to re-grading the bet as valid and lost, said the first void was the error and it was due to the official website posting the wrong match-up. Which is all understandable (although when I checked the ATP website had the correct match-up). Problem is the timing they re-graded the bet, it would have been all fine if it was before the match had started.
    Yes, I've exchanged something like 10 emails, and like a broken record they keep saying the mistake was due to the posted wrong match-up totally missing what's actually the point here, the timing of the decision.
    I'm not getting too worked up as it's just a small bet but for all we know this could have been a several thousands bet and it would have literally been money stolen.
    This is some C-rated bookie stuff they are pulling here.
    Last edited by satana; 01-10-16 at 08:41 AM.
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  6. 01-10-16 11:33 AM #6
    relaaxx
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    heard of an awful lot of ridiculous stuff sportsbooks have done to players over the years, from just stupid stuff to just outright stealing but if this happened just the way the op says it did( which it probably did), this is the the worse. how do you know if you ever have a bet or not. plus for it to be pinnacle , just hard to believe while you know it's true.
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  7. 01-10-16 12:07 PM #7
    downsouth
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    If it had been a winning bet would it have been graded a winner as left as void. I dont know but my guess with pinnacle is yes. In which case it kinda makes sense to me.
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  8. 01-10-16 03:04 PM #8
    EVfollower
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    Not right. This is messed up. Looks like Pinny taking a free shot on you.
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  9. 01-10-16 03:34 PM #9
    relaaxx
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    whatever the reason once the bet is voided and you are notified that's it - there is no bet, period. if the sportsbook was at fault they may decide to pay you anyways because they screwed up by voided the bet in the first place . but then after the match is over that you had the voided bet on the sportsbook decides that they want you to pay for that voided bet because it lost is insane. a complaint should be filed and the funds should be put back in the op account for the amount of the voided bet. maybe even a little extra for being put though this insanity. when i could play at pinnacle it was always my favorite book. can't believe they can't see what they did and fix it. maybe they are just not as good as they were.
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  10. 01-10-16 03:36 PM #10
    horja1
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    A canceled bet is a bet that does not exist. You can't lose that.
    Last edited by horja1; 01-10-16 at 04:42 PM.
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  11. 01-11-16 12:09 AM #11
    cobra_king
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    They originally had De Bakker/Pavic listed, then took it down and offered De Bakker/Greg Jones for hours even though no other site i could find showed it being De Bakker/Jones. They may have even offered it right up until match time as I noticed it still listed about an hour before match time.
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  12. 01-11-16 03:20 PM #12
    dealer wins
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    I agree with others. This is a void bet, and should not be graded anything other than that. I am very disappointed in Pinnacle for A: taking the piss, and B: Because I thought they were better than the scam books we see on here sometimes pulling this shit.
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  13. 01-11-16 03:38 PM #13
    SBR Forum
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    Pinnacle management addressed this issue - all losing wagers on this market that were originally cancelled like the OP's are being changed to no action. This is the correct and fair resolution in light of the confusion.
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  14. 01-11-16 04:01 PM #14
    Hareeba!
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    Quote Originally Posted by SBR Forum View Post
    Pinnacle management addressed this issue - all losing wagers on this market that were originally cancelled like the OP's are being changed to no action. This is the correct and fair resolution in light of the confusion.
    That's the honourable thing for them to do.

    But I'm interested in your reference to "all losing wagers".
    I take it that winning wagers which were originally cancelled have been paid?
    I think that too would be the fair thing to do.
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  15. 01-11-16 04:06 PM #15
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    Quote Originally Posted by Hareeba! View Post
    That's the honourable thing for them to do.

    But I'm interested in your reference to "all losing wagers".
    I take it that winning wagers which were originally cancelled have been paid?
    I think that too would be the fair thing to do.
    Yes, of course. The market was re-graded after it was realized the bets should have stood, meaning some players won, and some like the OP lost. What Pinnacle is doing here, as our post mentioned, is crediting player's that lost as a result of the confusion.
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  16. 01-11-16 04:15 PM #16
    tomallen123
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    Disgusting behaviour
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  17. 01-11-16 05:19 PM #17
    Grivas_Digeni
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    AAA
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  18. 01-11-16 05:52 PM #18
    relaaxx
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    shit happens---pinnacle handled it the way you would expect an 'A' book should - great. back to wishing i could still play there.
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  19. 01-11-16 08:04 PM #19
    Optional
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    Quote Originally Posted by Hareeba! View Post
    That's the honourable thing for them to do.

    But I'm interested in your reference to "all losing wagers".
    I take it that winning wagers which were originally cancelled have been paid?
    I think that too would be the fair thing to do.
    That's exactly what they did. Winners had already been paid. Losers now get their money back.
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  20. 01-11-16 11:28 PM #20
    satana
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    All solved. I'd like to thank the SBR stuff for their intervention, great job guys!
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  21. 01-11-16 11:43 PM #21
    henryslug
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    wish i was on that freeroll
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  22. 01-13-16 10:58 AM #22
    jjgold
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    Quote Originally Posted by relaaxx View Post
    shit happens---pinnacle handled it the way you would expect an 'A' book should - great. back to wishing i could still play there.

    AAAAAA Book

    Best in business
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