Hi all,
my mom BetFair account was hacked somehow and that person blew all the funds of 1000+ euro on the casino.
Betfair suspended the account and started 'investigating', after a month they concluded that the account was not compromised!?! However they cannot provide the IP address used to login on the day of the intrusion because they admited a software bug that displayed the address 10.10.10.200 as login IP. They said that this IP is not real; after I insisted on providing an IP they changed their mind and said that the IP was real and they cannot conclude if the account was compromised or not!
They clearly deny -of course- any liability and refused to reimburse the funds.
Did anybody notice that login bug around end of november 2009 where all logins IP where like 10.10.10.200 ( the last 3 digits may vary)?
Any idea how to deal with this kind of situation?
Thanks.