1. 06-08-15 11:07 PM #1
    Memento
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    5Dimes Dispute

    I made a parlay wager Capture.jpg on Sunday morning. The teams then played on Sunday...then halfway through the game tonight (about when CSF tied the game)...the bet was declined. They say the line was bad and they can cancel at any time...but after a game is played and halfway through another game where they might lose they decline the bet?? Did they cancel all the bets for both teams? Could they do this for any game?? This is a A+ book for SBR and that is why I use them...but this is not an A+ book decision. This was actually the second bet I had cancelled this weekend..the other happened before the game which I an understand. I am not looking for bad lines...just bet what is open. This seems to be a trap! Get betters to bet and then cancel if they might win. They never sent me an email..only the message upon logging into my account. I asked for my chat log and it never arrived. I will add it if I get it. If it was a bad line and they let it stay out there for 2 days and only decline after it wins...that seems very shady.
    Last edited by Memento; 06-08-15 at 11:20 PM.
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  2. 06-08-15 11:11 PM #2
    Memento
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    As you can tell from the post time...I bet BEFORE the second game started and the bet was cancelled around the time CSF tied the game in Game 3 on Monday night DURING the game. If CSF had won the second game...would I have won this bet???
    Last edited by Memento; 06-09-15 at 12:13 AM.
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  3. 06-08-15 11:36 PM #3
    Memento
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    ...
    Last edited by Memento; 06-08-15 at 11:41 PM.
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  4. 06-08-15 11:39 PM #4
    Memento
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    Nevermind...l found the page for deleted bets. Here is it:
    Capture1.jpg
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  5. 06-09-15 12:01 AM #5
    Memento
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    My question if I lose this dispute....can Sportsbooks change lines during or after games end?? If so....why bet?
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  6. 06-09-15 12:32 AM #6
    Optional
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    Did they tell you the +420 was a bad price or was something else wrong with the bet? They do have the right under their terms to cancel at any time the error is found. But you would normally expect they would adjust to the correct odds rather than cancel if it is after the game started.

    Am I right in thinking the parlay would have lost totally if they had not cancelled the CSF leg?

    If so what are you wanting them to do? Take the winnings they paid you back?
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  7. 06-09-15 12:39 AM #7
    Memento
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    No...the parlay would have won if CSF would have won the second game. I would expect them to pay the correct odds on CSF winning the series since that is that is what I bet...and that they cancelled not only after the second game registered, but after 6 innings of the third game.

    They did not tell me anything until after 9:00 PM of Game 3.....six inning or more into the last leg of the parlay.
    Last edited by Memento; 06-09-15 at 12:43 AM.
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  8. 06-09-15 12:49 AM #8
    Memento
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    They never told me it was a bad price or really anything at all...just contact customer service. That is where i get the "we can cancel at anytime" line.
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  9. 06-09-15 05:53 AM #9
    bshorses
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    5Dimes is always having complaints for a top Rated book..I would never recommend them to any1
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  10. 06-09-15 01:42 PM #10
    Optional
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    Quote Originally Posted by Memento View Post
    They never told me it was a bad price or really anything at all...just contact customer service. That is where i get the "we can cancel at anytime" line.
    I'd suggest shooting in an email (not live chat) explaining the bet was cancelled after the series started and IF this is a pricing issue you would like them to take back the payout they have sent you and re-instate the bet at correct odds if possible.

    Without knowing exactly why they cancelled (could have been a technical issue with the bet listing in which case they won't re-instate it) I think thats your best option.
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  11. 06-09-15 01:53 PM #11
    ryanvick
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    What was the line supposed to be? a lot of times it's obvious that's it a bad line and thus I've actually not bet some things because I know the sportsbook has messed up and will cancel it eventually.
    Sometimes I notify live help so I can bet what I want without it being canceled. They have to protect themselves from being hammered due to someone entering incorrect odds (and given the absurd options and props they offer it's easy to see how a mistake is possible here and there).

    As to your question, if the bet was lost in game 2 I'm not sure what would have happened, I'd like to think that they would have canceled the CSF portion still and paid you manually for the Vanderbilt bet.
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  12. 06-12-15 03:58 PM #12
    5Dimes
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    "All selections of CS Fullerton advances to CWS with prices between +385 and +420 will reflect a grade of "no action". This offering was a clear line error. The price was intended for the Texas A&M to advance. The correct line for this selection is -175. All other selections in the parlay(s) will have action."
    above message posted to account on 6/7/2015 at 12:10pm EST
    above message was read by the customer on 6/7/2015 at 4:48pm EST
    above message also sent in an e-mail to address on file at 12:15pm EST
    Ticket deletion message:
    "CS Fullerton advances to CWS is void as per e-mail and account message, parlay voided, Vanderbilt selection winnings applied manually"
    "Parlay wager 313013411-1 posted on Sunday, Jun 7 2015 10:59AM was deleted on Monday, Jun 8 2015 9:04PM."
    Selection:
    Baseball - 232 Vanderbilt (Game 2) -190 for Game
    Baseball - 325 CS Fullerton advances to CWS +420 for Game
    Risking $25.29 to win $175.43
    The selection of CS Fullerton did reflect a grade of "no action" as per the message from 12:10PM the prior day.
    At 9:04pm on June 8th, after Vanderbilt (Game2) had ended, the $25.29 risk amount was returned to the available balance. Also at 9:04pm a manual credit adjustment for the Vanderbilt (Game) winning selection was posted in the amount of $13.31
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  13. 06-12-15 07:29 PM #13
    ADR51
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    Quote Originally Posted by 5Dimes View Post
    "All selections of CS Fullerton advances to CWS with prices between +385 and +420 will reflect a grade of "no action". This offering was a clear line error. The price was intended for the Texas A&M to advance. The correct line for this selection is -175. All other selections in the parlay(s) will have action."
    above message posted to account on 6/7/2015 at 12:10pm EST
    above message was read by the customer on 6/7/2015 at 4:48pm EST
    above message also sent in an e-mail to address on file at 12:15pm EST
    Ticket deletion message:
    "CS Fullerton advances to CWS is void as per e-mail and account message, parlay voided, Vanderbilt selection winnings applied manually"
    "Parlay wager 313013411-1 posted on Sunday, Jun 7 2015 10:59AM was deleted on Monday, Jun 8 2015 9:04PM."
    Selection:
    Baseball - 232 Vanderbilt (Game 2) -190 for Game
    Baseball - 325 CS Fullerton advances to CWS +420 for Game
    Risking $25.29 to win $175.43
    The selection of CS Fullerton did reflect a grade of "no action" as per the message from 12:10PM the prior day.
    At 9:04pm on June 8th, after Vanderbilt (Game2) had ended, the $25.29 risk amount was returned to the available balance. Also at 9:04pm a manual credit adjustment for the Vanderbilt (Game) winning selection was posted in the amount of $13.31


    ahahahahahah.....busted!!!
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  14. 06-12-15 08:11 PM #14
    Optional
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    Geez Memento. You won't keep your accounts at many books if you take shots at big errors like that too often.


    Quote Originally Posted by 5Dimes View Post
    "All selections of CS Fullerton advances to CWS with prices between +385 and +420 will reflect a grade of "no action". This offering was a clear line error. The price was intended for the Texas A&M to advance. The correct line for this selection is -175. All other selections in the parlay(s) will have action."
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  15. 06-13-15 12:49 AM #15
    rangerz2478
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    Lol dude made a thread complaining about a +400 that should have been -175. Can't make it up.
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  16. 06-13-15 03:14 AM #16
    CanadianInTexas
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    This is why sportsbooks treat people so crappy. You got a guy complaining about an OBVIOUS line error. CS Fullerton won Game 1 and he thinks +420 to advance is the right number?!
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  17. 06-13-15 09:12 AM #17
    baseballstud
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    Got heeeeem.
    Odd he hasn't come back.
    Go take your shots elsewhere. I hear bet islands has a great signup bonus and fast payouts. They don't mind line abuse.
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  18. 06-13-15 09:44 AM #18
    relaaxx
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    just unbelievable - then 5dimes has to waste their time to come here and explain. no wonder why accounts get closed. the stupidity of people equals the frustration of honest books. and we all pay the price, in the rules and regulations.
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  19. 06-13-15 10:14 AM #19
    BigDaddy
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    $25.29

    jfc
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  20. 06-13-15 10:58 AM #20
    Mr. Teaser
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    Quote Originally Posted by CanadianInTexas View Post
    This is why sportsbooks treat people so crappy. You got a guy complaining about an OBVIOUS line error. CS Fullerton won Game 1 and he thinks +420 to advance is the right number?!

    This....and when people may have a legit complaint they have to go through hell to get it resolved because they have to deal with these idiots on a daily basis
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