Originally Posted by
Cristina
As the author of this topic, my account on Bet-At-home was closed, due to the new legislation in Portugal. The account was closed without notice. Because I already had a account in Betclic, was not possible to send my balance to a new betclic account. The balance need to be pay by bank account, that is not the problem, as I have already sent my bank details.
My total balance is around 1000 euros and BAH only want to pay me 800 euros. They said that I didn’t fulfill the rollover conditions. This information is not correct and BAH do not give.me more infoemation.
I get the world cup bonus, 200 euros, in June 2014. I do not remember how much I bet, but I lost all my deposit and bonus amount. In Mach 2015 BAH gave me 10 euros from my Birday, and I made in more two deposits, around 300 euros in total. I made several bets and my balance on 29th March was about 1000 euros.
Can BAH remove 200 euros and paiy only 800€?