1. 03-13-15 05:33 AM #1
    MacDox
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    Betcity frozen my account? Help

    Hello , I need help about betcity. ru... they frozen my account in just one bet , I got mail that I have multiple accounts and that my account is frozen for 2 months, they told me that I must send him scan of ma passport and I send them , but they answer me that some data don't coincide with game account ( issue date)...When I registrate I mention data from my ID card not from my passport and I send them ID card ( front and back side) and scan of passport also , and after that they answer me again that my issue date dont coincide with my game account. (thats funny because I send accurate information) , can anyone help me what I must do? ..
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  2. 03-13-15 05:51 AM #2
    shari91
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    Hi. I would ask them if there's any other documents you can submit to verify your identity and I would also fill out this complaint form if you haven't already and one of our Dispute Analysts will take a look at your case. http://www.sportsbookreview.com/sportsbook-complaint/
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  3. 03-13-15 06:47 AM #3
    MacDox
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    i asked them about some other documents but they dont answer me anymore , they just copy message that my issue data dont match with game account... I dont know how its 100% that is all correct. .P.S. sorry on my bad english
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  4. 03-13-15 07:30 AM #4
    shari91
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    Your English is fine! Just fill out that complaint form I posted above and someone from SBR will try to assist you.
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  5. 03-13-15 08:01 AM #5
    MacDox
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    I'M new here and I don't know much about complain form ... I fill complain form and sent ....thank you
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  6. 03-13-15 08:09 AM #6
    MacDox
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    P.S. i see that member DIGO had same problem like me but I cant send him PPM because I dont have 40 post...
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  7. 03-13-15 10:28 AM #7
    Digo
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    I had the same problem, i did send a thousands of emails, but no result =/ I had to wait 2 months, after that i just withdrawal everything and leave this jokers.
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  8. 03-13-15 10:39 AM #8
    MacDox
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    So I must to wait for 2 months? they will back my money that I got on betting or just money that I deposit? because I want to make whithdrawal but when I click on whithdrawal I got mail that my account is blocked...thank you
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  9. 03-13-15 10:56 AM #9
    Digo
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    Well, they did honour my bets and i could withdrawal all my balance, i hope they still keep it nowadays. But about the 2 months, i am afraid you will have to wait too.
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  10. 03-13-15 12:37 PM #10
    fire777
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    [QUOTE = MacDox; 23720613] PS Vedo che membro DIGO aveva lo stesso problema come me, ma non posso mandarlo PPM perché Non ho 40 post ... [/ QUOTE]
    I had the same problem, but not having a passport and not trusting of these Russian sites, when I opened the account did the screenshot of the registration form. However it is a bookmakers is useless, just bet a maximum quota limit you the game account to zero

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  11. 03-13-15 12:59 PM #11
    Optional
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    Quote Originally Posted by Digo View Post
    Well, they did honour my bets and i could withdrawal all my balance, i hope they still keep it nowadays. But about the 2 months, i am afraid you will have to wait too.
    Is that like a set 2 month period they suspend your account for? And then automatically re-enable it after that time?
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  12. 03-13-15 01:39 PM #12
    nasdaq
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    2 month - standard procedure for them.

    If the documents are fine - they will unlock account after 2 month and pay.

    Yes, they limit extremely fast but if docs are OK they always pay.
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  13. 03-13-15 03:55 PM #13
    Optional
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    Is there any explanation or logic for the 2 month hold period?

    Never heard of this before.
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  14. 03-13-15 05:04 PM #14
    nasdaq
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    Quote Originally Posted by Optional View Post
    Is there any explanation or logic for the 2 month hold period?

    Never heard of this before.
    Its obvious. Multiple accounts.
    Betcity just dont want to see some players under "another ID". So they say "dont play with us" by frozing funds.
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  15. 03-13-15 08:38 PM #15
    relaaxx
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    great thread-someone gets answers and help. why i love this forum.
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  16. 03-14-15 09:00 AM #16
    Digo
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    Quote Originally Posted by Optional View Post
    Is that like a set 2 month period they suspend your account for? And then automatically re-enable it after that time?
    Yes! My account was re-enable exactly 2 months later, i do think it is automatically.
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  17. 03-14-15 09:02 AM #17
    Digo
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    Quote Originally Posted by nasdaq View Post
    Its obvious. Multiple accounts.
    Betcity just dont want to see some players under "another ID". So they say "dont play with us" by frozing funds.
    It was not my case. I was just testing the Bookmaker, nice odds, so i do decide to give them a try, deposit money and make like 2 bets of 30-40 $ each. It was enough to they lock me.
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  18. 03-14-15 11:08 AM #18
    xtrader
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    I used them for about 2 weeks, after that I got limited to nothing... but they payed immediately. It's been a while though.
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  19. 05-12-15 04:44 AM #19
    MacDox
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    Quote Originally Posted by Digo View Post
    Yes! My account was re-enable exactly 2 months later, i do think it is automatically.
    .... they froze me 12.3 and today is 12.5 so 61 day... and I cant still open my account on betcity.... and advice?
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  20. 05-12-15 04:50 AM #20
    Optional
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    I have not been able to get any response from them about complaint issues.
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  21. 05-12-15 04:55 AM #21
    MacDox
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    yes they didnt response me...but I cant just leave them money ... because I send them all right documents and after 2 months they I cant still open my account
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  22. 05-12-15 05:01 AM #22
    MacDox
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    yes they didnt response me...but I cant just leave them money ... because I send them all right documents and after 2 months they I cant still open my account... when I want to login it says your account has been locked please contact support@betcityru.com to have your account unlocked... I send them e mail but they dont answer
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  23. 05-12-15 05:55 AM #23
    MacDox
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    they answer me "Your account verification is in progress. We shall inform you about verification results by e-mail."... This anybody know how long I must wait for verification now?
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