Because...
I write to inform you that your William Hill account is currently suspended and your funds temporarily retained following bet(s) which were placed on the Football match between CS Rapid cfr Seceava V Unirea Tarlungeni, as this match is now under investigation by the relevant sporting body due to suspicious play and betting activity.
Whilst I appreciate you may feel frustrated with this matter, our actions have been undertaken in strict accordance with the terms and conditions you agreed to upon registration
I bet on live market, over 5.5 @ 1.4 100 euro . ( at 3-2 , min 70. final score was 4-2)
I have placed many bets with will hill so far.
After the game ended, they gave me the winnings, 140 euro. 15 minutes after, they took the winnings back saying the match is investigated. And 2 days later they suspended my account.
Thank you for your email.
Unfortunately there is no further update. The matter has been reported to the various authorities concerned however until we hear back from them we will not be in a position to offer any refund of the monies or update your account status.
Regrettably these investigations do take some time and we have no influence as to how quickly they are resolved and in the meantime we are not updated as to progress. Whilst this may be difficult for the customer to deal with and to accept unfortunately there is no way we are able to release funds in such cases until we are informed that any investigation is complete and no suspicious betting was undertaken.
If you have further questions, please do not hesitate to email us. Alternatively, you may contact us through our Live Chat facility and we would be more than happy to discuss any issues or concerns that you have with our products and services.
To block all funds for a 100 euro bet at 1.4 odd is terrible act.