1. 11-19-09 12:05 AM #1
    Johnpoints
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    BetPhoenix issue...never had this one before

    I managed to blow my bankroll at BP last week. So I use 375 points to buy a $100 fp and I log in to my account to see if it's beien credited and my account balance is -$75!

    Since when is BP a credit book? And how can I have a negative balance? I talked to their CS about it but they admitted to being clueless. So now I'm asking here...anyone have any experience with this issue?
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  2. 11-19-09 12:16 AM #2
    iceminers26
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    Did you use echeck to deposit?
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  3. 11-19-09 12:17 AM #3
    aggieshawn
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    Sounds weird but they will fix it in no time.
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  4. 11-19-09 12:17 AM #4
    Johnpoints
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    Yes, but my deposit cleared weeks ago.
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  5. 11-19-09 12:17 AM #5
    iceminers26
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    On other forums, the bp users always bring up a guy named Richard that works there and says he solves all their problems. Contact them and ask to speak to Richard, that's your best bet.
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  6. 11-19-09 12:18 AM #6
    tltaylor89
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    Bounced check maybe only thing I see putting youre account in the negative that and credit card charge backs.
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  7. 11-19-09 12:20 AM #7
    iceminers26
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    Yeah Taylor that's what I was thinking, had to have occurred through the echeck deposit.

    Just contact them and ask to speak to Richard, it will get resolved.
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  8. 11-20-09 01:18 AM #8
    Johnpoints
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    Talked to CS again today, they said they would contact their IT department and correct it. Not sure why it takes this long...
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  9. 11-20-09 05:27 AM #9
    nenad
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    i talk there to sam branit or bandit he is nice guy call me on phone for some bonus promotion
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  10. 11-20-09 07:08 AM #10
    korbal29
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    is there a rollover for deposit with betpoints...anyone knows?
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  11. 11-20-09 07:14 AM #11
    iceminers26
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    Quote Originally Posted by korbal29 View Post
    is there a rollover for deposit with betpoints...anyone knows?
    Don't no for sure, but I can almost gurantee that there is some sort of rollover requirements on it.
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  12. 11-20-09 07:39 AM #12
    Toit
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    Quote Originally Posted by korbal29 View Post

    is there a rollover for deposit with betpoints...anyone knows?
    The T&C's are on the page in the store: http://store.sbrpicks.com/products/1...enix-Free-Play
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  13. 11-20-09 07:57 AM #13
    cav1x
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    There are two possible reasons...

    1, IT error
    2, Misgraded bet, which is corrected after you placed a bet with the winnings....
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  14. 11-20-09 10:15 AM #14
    tltaylor89
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    I forgot Richards extension think it 1830. But don't hold me to that he makes his rounds on the forums nice guy.
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  15. 11-20-09 12:35 PM #15
    tblues2005
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    I hope that they get this taken care of for him. Something is messed up somewhere.
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  16. 11-20-09 01:43 PM #16
    betphoenix
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    already handled...
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  17. 11-20-09 07:50 PM #17
    Johnpoints
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    Quote Originally Posted by tblues2005 View Post
    I hope that they get this taken care of for him. Something is messed up somewhere.
    They took care of this for me this afternoon. Very nice customer service, and once the Bet Phoenix agent from here was on the case it was handled in 10 minutes.
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  18. 11-20-09 11:52 PM #18
    Chopsticks
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    So I think someone screwed up bad when doing the maintenance tonight. I received about 15 e-mails from Phoenix/Mania/WC, each one confirming a deposit. By the looks of it they are all legit e-mails, but they are old deposit confirmation and of course not new ones. I have sent all the amounts specified in the e-mails, but of course this was over the course of months and not hours.

    I almost had a heart attack when I saw all those deposit confirmations thinking that somethin had been hacked... Shame on you BP!
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  19. 11-21-09 12:13 AM #19
    Santo
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    Yes I wondered what was going on til I saw the emails were dated from September.
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  20. 11-21-09 12:29 AM #20
    mminkovski
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    I always have this message with a tracking number popping up when log in. I've never used any sort of mail withdrawal.
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  21. 11-21-09 12:39 AM #21
    Chopsticks
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    Quote Originally Posted by mminkovski View Post

    I always have this message with a tracking number popping up when log in. I've never used any sort of mail withdrawal.
    Same here.. it wasn't always there though, it appeared a week ago or so.
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  22. 11-21-09 06:48 AM #22
    cinpls081
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    every book has creit side to it btw. pinny as WELL! even here in the USA they of course like the post up but you can get credit or run a sheet through any of these shops...
    OK so you guys got the mass email b.s? I was going nuts thinking somehting happened yest with my acct
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  23. 11-21-09 08:03 AM #23
    vitalyo
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    Same here ! I thought my ** got charged .
    This is really ugly .


    Account Deposit - BetPhoenix‏
    From: BetPhoenix (memberservices@betphoenix.com)
    Sent: November 20, 2009 11:20:18 PM
    To: *******@hotmail.com
    DEPOSIT CONFIRMATION
    Thank you ****** *******,
    Your deposit to BetPhoenix has been processed successfully and an amount of ***.00 USD has been credited to your Account ID P****. Your transaction will appear on your cardholder statement as:
    $ ***.00 USD Simplysell.net
    If you have not already done so please fill out and send us this Authorization Agreement. This completed agreement is required for the processing of any payouts to your account.
    Please contact Customer Servies for any questions about your recent transaction.

    Email: memberservices@betphoenix.com Phone: 1-888-238-8018 Thank you for your patronage.
    -The Staff at BetPhoenix-
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