[johnpendred]

I login to deposit 300 with my **** to take advantage of the holiday100 promo. I have deposited over 10k with the same card this year. If you deposit using their online ADD FUNDS button you know at the bottom you must click “agree to terms and conditions”. For some reason today the exclamation point appeared next to the terms and conditions saying I was missing a field. I call CS 10 mins before GB/DET game to explain the issue and just to dep 300 and get bonus. CS rep says only available online. Meaning: you can ONLY get bonus through online cashier. If you use a CS rep through chat or phone you do not get this promo. (I HAVE NEVER HEARD OF THIS)

So I kindly ask for a manager and Diane gets on the phone and cuts me off talking 3 times. This dumb oyster (yes i called her this after she was downright rude). She says well if that is popping up you are missing something. I redo all info to please her and still not processing due to terms and conditions button. She rudely says “Well the promo started yesterday and you are the only one complaining and no exceptions will be made”.

This bitch doesnt even know her own system. The exclamation point only shows up next to missing fields but she ARGUES with me even after i test it. I offer to send a screenshot and was even more rude.

Bottom line, i have always liked DSI and have ALWAYS gotten paid 10k+ through wire pretty quick. But their customer service is the WORST, yes worse then 5dimes. Ever since they took Justbet Bookmaker and DSI has gone down hill QUICKLY.

A few more examples….
1) A few months ago I blasted them on SBR (was quickly deleted as SBR gets paid from them) for charging an extra $10 if requesting a payout trhough CS rep over phone or chat. They changed that assine rule that same week.
2) This week i deposited a few dimes through ** and they never rre-embursed my fees. I get on chat and ask Mia and she says i must email a copy of my receipt and i threw away as soon as funds went in.
3) You now sit on hold and hear you are now 17th in line to speak to a CS rep.

DSI will never see another penny from me as their customer service is absoluetely garbage, their lines suck, and the managers dont even know what they are doing. DO NOT DEPOSIT with these oysters.

[bostonboss]

ive been saying this for awhile now.....that whole family of books...sucks

[Nick Papageorgio]

Exact same problem nearly for me except i delt with Ginger, another stupid oyster. DSI is an awful book, they lie to you , customer service sucks too. Scammer book. Shame on you SBR.

[tto827]

Enjoy playing elsewhere folks. If you ever call a rep an oyster you got more problems then they do.

In the rare case that a rep really throws the first blow, I'd report it to someone higher up at the book. And I'm pretty sure DSI would take some kind of action.

I know Diana has helped me in the past, and she wasn't exactly aggressive.

I've had my issues with their customer service, but they always end up getting it right, something I can't say about many other books.

[NavsPicks]

Lol they had that $300 deposit bonus crap and I deposited 300 Credited me $298 US.. Even tho I clearly typed 300 so it shud give me 300 USD.. Little did I know they wouldn't give me my bonus unless I deposited $2 more no biggie .. Nah $100 minimum deposit they made me deposit $400 to get my bonus

[Nick Papageorgio]

Crap book, now they banned my chat. Never said anything offensive to the rep, just told them they have an awful book and how unhappy I was with the way they mislead me to make a deposit and think I was getting the bonus. Joke of a book, these guys flat out suck.

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Idiots sent me that email for the promo, doesn't exactly say deposits into the online system only. Idiot scam book.