I felt the need to come on and make a thread about BETUS. I have read nothing but horror stories regarding this book and to be honest has really stressed me out after big wins reading these. Last year I cashed out $3000, I had to wait 2 weeks for my gift card and had to go through sending license in but didnt have any issues other than a small wait which they told me ahead of time. This year I hit a Red Sox future for $2500 and recently drove that up to $3500. I had the stress of not getting my money because of all these posts but was the same thing. This time it was my fault I lost my GiftCard and they sent me another one for free and took exactly 2 weeks this past saturday. I withdrew on Monday and today I looked at balance and had it in account. Only problem was ATM only allows $1000 max a day to withdraw. I felt a need to make a positive post about BETUS because I seriously have never had a problem. Maybe my account manager is just more customer friendly. For anyone having issues I'd say just hold onto your Gift Card and you shouldn't have to wait at all.