1. #1
    boston7781
    boston7781's Avatar Become A Pro!
    Join Date: 08-18-09
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    Is DSI a bunch of people running a sportsbook out of their basement!

    Ive never dealt with worse customer service in my life! And im not just talking about SBs im talking ANYWHERE...dmv...tsa...nope DSI is the WORST! Most times I have to wait 20+ mins in a virtual line on hold to get anyone on the phone... and then the person 9 times out of 10 is mentally disabled and has to transfer me to the one person present that is able to communicate with people... course thats another "line" since everyone is asking for the non mental midget...today on their streak contest (which was down for 4 days for "repairs" until yesterday) every o/u was listed like every other o/u in the history of sportsbooks, except a couple which were randomly listed like this
    U192
    O192
    I didnt notice because the 15 picks before it were all normal..but right when it highlighted it after i made the pick I saw it was flopped...but it was still hrs before the game so I figure, no big deal they will void my pick or change it to the correct one..after being on hold for 20 mins(because NO ONE ever knows ANYTHING about the streak contest...its almost like a rogue employee set it up on his own and didnt tell anyone else) she told me that since I was the only person she knew of that complained that she couldnt change it...she of course admitted it was their mistake(which is a pretty big one considering they are a SB!) but basically said F you im not changing it... the bottom line is they dont appreciate the business and have no respect for their customers. The streak thing was just the last straw in a long list of ridiculousness from dsi... So far theyve done like 4 things that most people would close their acct over(wont get into since this is already way too long... sorry) but its funny cause they'll act like a d!ck to me on the phone so Ill stop going through them then 2 wks later they are calling harassing me while im at work asking if ill make a deposit...no longer... use bovada or 5 dimes much better at EVERYTHING...

  2. #2
    bostonboss
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    lol

  3. #3
    Sarunas
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    I's not have the boston in name.

    can make the comment in thread?

  4. #4
    captrobey
    captrobey's Avatar SBR PRO
    Join Date: 09-02-10
    Posts: 33,443
    Betpoints: 10752

    I have just deposited a couple times but no withdraw yet. But i see what you mean by bad service. I had gotten the 100% bonus on SB and Casino and they shorted me on 2 deposits on casino of $350 . After arguing with the Live Chat the rep who set me up did get it for me . I do like the bonus of 100% it is 20Xs but only on what you deposit so it is really like 10Xs.
    I have not seen that people overall do not get paid there so that is good just do not want to get limited if i get in a hot streak.

  5. #5
    boston7781
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    yea they push that 100 percent casino bonus ish because its 100 percent rigged...even at 30 times roll over its nearly impossible to get...its funny though, ive gotten like 20 casino bonuses from there and when they offered me the bonus the 20th time (which they were giving me for another MAJOR F up on their end) I said "listen dude, I don't want any more bonuses to your rigged "bonus casino" (which for some reason is separate from their other casinos (most likely so they can rig this one a little worse) Im like, "I play SB, never once casino, but yet every time I make a deposit or you guys are trying to fix one of your mistakes you offer me nothing on SB but this crap bonus casino that everyone including you know is a joke" (I was just sick of all their BS at this point)...I go to the bonus casino this time and it's completely different...Ive played a LOT of BJ in my life and just as it was blatantly obv it was rigged against me the first 19 times(as most SB casinos are), they almost certainly rigged it in my favor on the 20th attempt (at this point I was down a good amount and the bonus was only 20$ (10 percent on 200)...I wouldnt worry about getting paid if you win(as long as u can prove it)...but they are disgracefully sloppy and unorganized...To be honest I took a screen shot of every single pick I made just because it always felt like something was gonna go wrong there (place just has that type of feel to me) I suggest you do the same...GL

  6. #6
    captrobey
    captrobey's Avatar SBR PRO
    Join Date: 09-02-10
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    Quote Originally Posted by boston7781 View Post
    yea they push that 100 percent casino bonus ish because its 100 percent rigged...even at 30 times roll over its nearly impossible to get...its funny though, ive gotten like 20 casino bonuses from there and when they offered me the bonus the 20th time (which they were giving me for another MAJOR F up on their end) I said "listen dude, I don't want any more bonuses to your rigged "bonus casino" (which for some reason is separate from their other casinos (most likely so they can rig this one a little worse) Im like, "I play SB, never once casino, but yet every time I make a deposit or you guys are trying to fix one of your mistakes you offer me nothing on SB but this crap bonus casino that everyone including you know is a joke" (I was just sick of all their BS at this point)...I go to the bonus casino this time and it's completely different...Ive played a LOT of BJ in my life and just as it was blatantly obv it was rigged against me the first 19 times(as most SB casinos are), they almost certainly rigged it in my favor on the 20th attempt (at this point I was down a good amount and the bonus was only 20$ (10 percent on 200)...I wouldnt worry about getting paid if you win(as long as u can prove it)...but they are disgracefully sloppy and unorganized...To be honest I took a screen shot of every single pick I made just because it always felt like something was gonna go wrong there (place just has that type of feel to me) I suggest you do the same...GL
    I have always felt like they can change the odds if they wanted. I guess since i was still getting the 100% Casino anyway along with the SB 100% that i did not care because it was free. But you are right you have no chance in there anyway. The 100% SB is nice though at 20Xs roll because it is on Deposit only so it really is like a 10Xs rollover.
    That is funny you said that about your 20ith trip in there though. Would'nt it be nice if it was not really rigged in your favor but just honest every time instead of ripping people off. It is frustrating when you go in there with $2950 wanting to round it off and end up losing everything after losing 45/50 hands.
    They have F'd up every deposit so far i have to say but in the end i got everything a was promised BUT it was only after having to keep going back and forth. Plus i had to call myself because there is some rule that if you send money to the same location twice they cannot process it so i had to spend extra time on that. Then when i call DSI because i was told Casino was 100% they tell me sorry the most we can give you is $300 . But i did get it in the end the Rep did come through.
    They were supposed to block Casino like a week ago i still do not think that was done yet though.

  7. #7
    Slimpickens
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    These DSI stooges charge $85 for a P2P payout and then say its gonna take 7 to 15 days to be proccessed. WTF? Ive been paid out quicker by sportsbook.ag lately. If there gonna charge like that for the payout shouldnt they atleast pay in a timely manner? Been waiting for a week now.

  8. #8
    Rangers901
    Rangers901's Avatar Become A Pro!
    Join Date: 01-09-12
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    Quote Originally Posted by Slimpickens View Post
    These DSI stooges charge $85 for a P2P payout and then say its gonna take 7 to 15 days to be proccessed. WTF? Ive been paid out quicker by sportsbook.ag lately. If there gonna charge like that for the payout shouldnt they atleast pay in a timely manner? Been waiting for a week now.
    You're better off taking the DC withdrawal. One free per month $100-$2,500.

  9. #9
    Slimpickens
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    Quote Originally Posted by Rangers901 View Post
    You're better off taking the DC withdrawal. One free per month $100-$2,500.
    Yea, I keep hearing about that option on sbr. Will have to look into it for next time. Thanks.

  10. #10
    daoilman
    daoilman's Avatar Become A Pro!
    Join Date: 09-02-07
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    I quit them long ago because their racebook was super slow to grade, sometimes taking 30-60 mins to pay off a race, it made it impossible to get into any type of rhythm.

    Now I play here, for goof when I'm bored or tapped in their racebook with betpoints, nothing has changed, still slow to grade.

    As for my live/real money action, Twinspires and local OTB only.

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