[sarahlindley]

Hi,

I logged into Diamond Sportsbook International tonight to see that my betpoints had been removed. I had quite a few and they would have covered any withdrawal fees that I would have incurred.

I asked on livechat what the problem was, as I only joined 8 days ago! This is a transcript of the chat:

Please wait for a site operator to respond.
You are now chatting with 'CS - Kim'
CS - Kim: Welcome, nice to have you with us today... I'm happy to assist you...
you: hi, my details are ******** and password *******
you: my betpoints have disappeared
you: why is this please?
CS - Kim: Your betpoints are there sir
you: i can't see them
you: and there is no link to them
you: i was also limited to a lower than maximum bet today
you: is there something wrong with my account?
CS - Kim: No sir there is nothing wrong with it
you: i am a madam
you: can you tell me how i access my betpoints please?
CS - Kim: Sorry mam
CS - Kim: One moment please, I will be with you shortly.
you: there is nothing in the top left corner fo the screen
you: and no link to betpoints in the menu on the right
you: there used to be both
CS - Kim: One moment please, I will be with you shortly.
CS - Kim: You were banned by the Diamond sport book main manager
you: why?
CS - Kim: Due to the action you have been putting
you: what does that mean?
CS - Kim: The type of bets you do do not qualify for the loyalty program
CS - Kim: You only bet in tennis match ups
you: is that against the rules?
you: i didn't realise it was :/
CS - Kim: accomplish is not against but it do not accomplish them either
you: pardon?
CS - Kim: You have to have more variety on your wagers to be eligible
you: well i think my points should be reinstated as i had no warning of the fact i would be banned
you: and there is nothing in the rules to say that i have to bet on a variety of sports to be eliegibe
you: *eligible
CS - Kim: In that case I advise you to call Customer service and ask for a supervisor
you: i would prefer to speak to a supervisor through livechat
you: it will cost me money to call international numbers
you: and seeing as this is a stupid decision i do not think i should have to pay for it
you: please transfer me to a supervisor on here
CS - Kim: I am sorry madam but there is no supervisor availabla at this time
you: is nobody at work?
CS - Kim: What you can do is contact us back tomorrow
you: what time?
you: i might just go to sports book review
you: see if they can help me
CS - Kim: During 8 am EST
you: you have cheated me out of my betpoints
you: just so i am clear
you: when speaking to sports book review
you: the official reason is because i bet on tennis and you want me to bet on more sports?
CS - Kim: That was what the DSi manager told me sir
you: if he told you that just now why can't he speak to me about the betpoints?
you: tell him i will complain to sportsbook review if this is not resolved now
you: and let them see the transcript of this chat
you: so they can see how unfair it is
CS - Kim: You can do that sir
you: ok, i will do
you: and i am a madam, as i have already told you
CS - Kim: Is there anything else that I may assist you with today?
CS - Kim: Sorry, madam
you: anything else?
you: that implies that you have helped me with something in the first place
you: which you haven't
CS - Kim: I am sorry but I have given all the information I could
you: no worries, it's probably not your fault
you: i just think your manager's reasons are ridiculous
CS - Kim: All I can say madam is sorry
you: ok
you: i am going to post about this on sbr now to warn other people
CS - Kim: I already told you to contact us tomorrow and talk to my supervisor
CS - Kim: She will be able to help you out
you: people should still know about these underhand tactics dsi uses
CS - Kim: As you know I am just a simple clerk following my managers orders
you: they may decide to join a more reputable book if they are warned
you: i know, and thank you for your help
you: i have no problem with you
you: it is with your bosses
CS - Kim: Then contact them and let them know about your concerns
you: there is nobody who can help me now
you: so i will post on sbr
you: see what people say
CS - Kim: Is there anything else that I may assist you with today?
you: no thank kim
CS - Kim: You're welcome... it's my pleasure.
CS - Kim: I wish you a great day and thanks again for connecting with us.
you: you too

How on earth does this book get an A+ rating when it bans its customers from the Betpoints programme for not betting on a variety of sports? I presume that the fact that I am in profit here has some bearing on the decision...

I would be grateful for any comments.

[sarahlindley]

Hi,

I logged into Diamond Sportsbook International tonight to see that my betpoints had been removed. I had quite a few and they would have covered any withdrawal fees that I would have incurred.

I asked on livechat what the problem was, as I only joined 8 days ago! This is a transcript of the chat:

Please wait for a site operator to respond.
You are now chatting with 'CS - Kim'
CS - Kim: Welcome, nice to have you with us today... I'm happy to assist you...
you: hi, my details are ******** and password *******
you: my betpoints have disappeared
you: why is this please?
CS - Kim: Your betpoints are there sir
you: i can't see them
you: and there is no link to them
you: i was also limited to a lower than maximum bet today
you: is there something wrong with my account?
CS - Kim: No sir there is nothing wrong with it
you: i am a madam
you: can you tell me how i access my betpoints please?
CS - Kim: Sorry mam
CS - Kim: One moment please, I will be with you shortly.
you: there is nothing in the top left corner fo the screen
you: and no link to betpoints in the menu on the right
you: there used to be both
CS - Kim: One moment please, I will be with you shortly.
CS - Kim: You were banned by the Diamond sport book main manager
you: why?
CS - Kim: Due to the action you have been putting
you: what does that mean?
CS - Kim: The type of bets you do do not qualify for the loyalty program
CS - Kim: You only bet in tennis match ups
you: is that against the rules?
you: i didn't realise it was :/
CS - Kim: accomplish is not against but it do not accomplish them either
you: pardon?
CS - Kim: You have to have more variety on your wagers to be eligible
you: well i think my points should be reinstated as i had no warning of the fact i would be banned
you: and there is nothing in the rules to say that i have to bet on a variety of sports to be eliegibe
you: *eligible
CS - Kim: In that case I advise you to call Customer service and ask for a supervisor
you: i would prefer to speak to a supervisor through livechat
you: it will cost me money to call international numbers
you: and seeing as this is a stupid decision i do not think i should have to pay for it
you: please transfer me to a supervisor on here
CS - Kim: I am sorry madam but there is no supervisor availabla at this time
you: is nobody at work?
CS - Kim: What you can do is contact us back tomorrow
you: what time?
you: i might just go to sports book review
you: see if they can help me
CS - Kim: During 8 am EST
you: you have cheated me out of my betpoints
you: just so i am clear
you: when speaking to sports book review
you: the official reason is because i bet on tennis and you want me to bet on more sports?
CS - Kim: That was what the DSi manager told me sir
you: if he told you that just now why can't he speak to me about the betpoints?
you: tell him i will complain to sportsbook review if this is not resolved now
you: and let them see the transcript of this chat
you: so they can see how unfair it is
CS - Kim: You can do that sir
you: ok, i will do
you: and i am a madam, as i have already told you
CS - Kim: Is there anything else that I may assist you with today?
CS - Kim: Sorry, madam
you: anything else?
you: that implies that you have helped me with something in the first place
you: which you haven't
CS - Kim: I am sorry but I have given all the information I could
you: no worries, it's probably not your fault
you: i just think your manager's reasons are ridiculous
CS - Kim: All I can say madam is sorry
you: ok
you: i am going to post about this on sbr now to warn other people
CS - Kim: I already told you to contact us tomorrow and talk to my supervisor
CS - Kim: She will be able to help you out
you: people should still know about these underhand tactics dsi uses
CS - Kim: As you know I am just a simple clerk following my managers orders
you: they may decide to join a more reputable book if they are warned
you: i know, and thank you for your help
you: i have no problem with you
you: it is with your bosses
CS - Kim: Then contact them and let them know about your concerns
you: there is nobody who can help me now
you: so i will post on sbr
you: see what people say
CS - Kim: Is there anything else that I may assist you with today?
you: no thank kim
CS - Kim: You're welcome... it's my pleasure.
CS - Kim: I wish you a great day and thanks again for connecting with us.
you: you too

How on earth does this book get an A+ rating when it bans its customers from the Betpoints programme for not betting on a variety of sports? I presume that the fact that I am in profit here has some bearing on the decision...

I would be grateful for any comments.

[sarahlindley]

Hi,

I logged into Diamond Sportsbook International tonight to see that my betpoints had been removed. I had quite a few and they would have covered any withdrawal fees that I would have incurred.

I asked on livechat what the problem was, as I only joined 8 days ago! This is a transcript of the chat:

Please wait for a site operator to respond.
You are now chatting with 'CS - Kim'
CS - Kim: Welcome, nice to have you with us today... I'm happy to assist you...
you: hi, my details are ******** and password *******
you: my betpoints have disappeared
you: why is this please?
CS - Kim: Your betpoints are there sir
you: i can't see them
you: and there is no link to them
you: i was also limited to a lower than maximum bet today
you: is there something wrong with my account?
CS - Kim: No sir there is nothing wrong with it
you: i am a madam
you: can you tell me how i access my betpoints please?
CS - Kim: Sorry mam
CS - Kim: One moment please, I will be with you shortly.
you: there is nothing in the top left corner fo the screen
you: and no link to betpoints in the menu on the right
you: there used to be both
CS - Kim: One moment please, I will be with you shortly.
CS - Kim: You were banned by the Diamond sport book main manager
you: why?
CS - Kim: Due to the action you have been putting
you: what does that mean?
CS - Kim: The type of bets you do do not qualify for the loyalty program
CS - Kim: You only bet in tennis match ups
you: is that against the rules?
you: i didn't realise it was :/
CS - Kim: accomplish is not against but it do not accomplish them either
you: pardon?
CS - Kim: You have to have more variety on your wagers to be eligible
you: well i think my points should be reinstated as i had no warning of the fact i would be banned
you: and there is nothing in the rules to say that i have to bet on a variety of sports to be eliegibe
you: *eligible
CS - Kim: In that case I advise you to call Customer service and ask for a supervisor
you: i would prefer to speak to a supervisor through livechat
you: it will cost me money to call international numbers
you: and seeing as this is a stupid decision i do not think i should have to pay for it
you: please transfer me to a supervisor on here
CS - Kim: I am sorry madam but there is no supervisor availabla at this time
you: is nobody at work?
CS - Kim: What you can do is contact us back tomorrow
you: what time?
you: i might just go to sports book review
you: see if they can help me
CS - Kim: During 8 am EST
you: you have cheated me out of my betpoints
you: just so i am clear
you: when speaking to sports book review
you: the official reason is because i bet on tennis and you want me to bet on more sports?
CS - Kim: That was what the DSi manager told me sir
you: if he told you that just now why can't he speak to me about the betpoints?
you: tell him i will complain to sportsbook review if this is not resolved now
you: and let them see the transcript of this chat
you: so they can see how unfair it is
CS - Kim: You can do that sir
you: ok, i will do
you: and i am a madam, as i have already told you
CS - Kim: Is there anything else that I may assist you with today?
CS - Kim: Sorry, madam
you: anything else?
you: that implies that you have helped me with something in the first place
you: which you haven't
CS - Kim: I am sorry but I have given all the information I could
you: no worries, it's probably not your fault
you: i just think your manager's reasons are ridiculous
CS - Kim: All I can say madam is sorry
you: ok
you: i am going to post about this on sbr now to warn other people
CS - Kim: I already told you to contact us tomorrow and talk to my supervisor
CS - Kim: She will be able to help you out
you: people should still know about these underhand tactics dsi uses
CS - Kim: As you know I am just a simple clerk following my managers orders
you: they may decide to join a more reputable book if they are warned
you: i know, and thank you for your help
you: i have no problem with you
you: it is with your bosses
CS - Kim: Then contact them and let them know about your concerns
you: there is nobody who can help me now
you: so i will post on sbr
you: see what people say
CS - Kim: Is there anything else that I may assist you with today?
you: no thank kim
CS - Kim: You're welcome... it's my pleasure.
CS - Kim: I wish you a great day and thanks again for connecting with us.
you: you too

How on earth does this book get an A+ rating when it bans its customers from the Betpoints programme for not betting on a variety of sports? I presume that the fact that I am in profit here has some bearing on the decision...

I would be grateful for any comments.

[The General]

Thanks for sharing your story and welcome to SBR.

Try and speak to a manager or supervisor asap.

[sarahlindley]

Thanks - is there any justification in their removal of the Betpoints simply because I only bet on tennis?

[Peep]

Bet points are a bonus the book can give out as they see fit IMO. Betonline stole my bet points, but I am still happy with them. WTF, life goes on.

I cash mine out for cash at Bookmaker whenever I hit 12,000 though "just in case".

[trixtrix]

this is ridiculous, dsi is clearly desperate to revoke bonus pts for playing too many tennis wagers lol

[Zelda]

Just so i get the facts right, they took away points you already earned?
That´s just so typically DSI/CRIS shit customer service...they don´t even give you a message that says the points have been removed, it looks like a browser error when you try to click them lol...

The way they handle this is D book style, yes they have the right to cut anyone off the betpoints as they are for squares, but taking away already earned points and not even having the balls to put a message in to inform you sucks.
Forget them, better books out there with lower juice...don´t they have horrible lines on tennis?

[sarahlindley]

Yes, I had already earned the Betpoints. I wouldn't mind so much if they had never credited them, but the attitude smacks of them not liking the fact that I was winning.

I have found the odds on tennis to be fine. I joined for the bonus offer, which I thought was good, but my estimation of this book has gone downhill after this stunt. I'd probably continue playing there if the points were reinstated.

I agree with Peep on the points being a bonus, but to award them and then renege on the deal is not the sort of behaviour you would expect from an A+ book in my opinion.

[HedgeHog]

Their points can be revoked at any time. Did they steal any of your actual money?

[sarahlindley]

Their points can be revoked at any time. Did they steal any of your actual money?

Right. Be that as it may, I expect a better reason than "you bet on tennis" from an A+ rated book. And given that Betpoints are a reward for turning over money and equate to cash, I consider them to have deprived me of money, albeit indirectly.

If you mean my actual balance excluding Betpoints, then no. But I don't see what bearing this has on the issue...

[HedgeHog]

We need 3 identical threads for this BS?

[Halifax]

Their points can be revoked at any time.

I'm not so sure about that.

As I recall, a few years ago, after CRIS and/or DSI stole a large chunk of loyalty points from several players, they agreed that from there on in, they would not confiscate any loyalty points already issued to players.

They could cut people off of the program and prevent them from receiving any FUTURE loyalty points, but they agreed that they would honour any loyalty points already issued prior to when the customer was cut off of the program.

[HedgeHog]

I'm not so sure about that.

As I recall, a few years ago, after CRIS and/or DSI stole a large chunk of loyalty points from several players, they agreed that from there on in, they would not confiscate any loyalty points already issued to players.

They could cut people off of the program and prevent them from receiving any FUTURE loyalty points, but they agreed that they would honour any loyalty points already issued prior to when the customer was cut off of the program.

Ok, but they currently have 3 levels of watered down points (new points system sucks compared to previous). People on the lowest level earn fewer points per dollar bet than others. Should they be able to request potential lost points? Cris has the right to run this program as they see fit--even though it stinks.

[tomcowley]

When BM gimped the system months ago, they tried to steal betpoints from people who had earned and not yet redeemed. Mine got resolved with a manager. I think some people had it resolved through here. Cutting you off future betpoints is fine. Stealing earned ones isn't. And not telling you about it is bush league, but almost every book is bush league when it comes to such things.

[bobbywaves]

Apparently so.

[yisman]

waves, why did you bump this?

CS - Kim: Is there anything else that I may assist you with today?
CS - Kim: Sorry, madam
you: anything else?
you: that implies that you have helped me with something in the first place
you: which you haven't

[cc440unn]

wow.... you have to bet on more than more sports for be eligible to reward programm.... whats that bullshiittt..

Just go broke their legs...

P.S whats a un professional mistake to call you sir a second time

[Hareeba!]

Thanks - is there any justification in their removal of the Betpoints simply because I only bet on tennis?

If you read through all the rules of these books you will find that they all have a clause saying they can make any decisions they like and don't need to explain them to you.

i.e. no justification required

I lost betpoints at DSI, Bookmaker and CRIS the same way as you but didn't get an explanation for why although in the main my bets would have been mostly tennis too

[cc440unn]

I was betting in tennis before but only in live betting when i was watching the game. really good sports for make money

[durito]

File an sbr complaint they will give them back, but you wont get anymore.

[cc440unn]

this is just stupid IMO. if the booky wwanna see you bet on 2+ sports for redeem bet point....they only have to writte it on the term and condition for make this legal.

They didnt. so they have to let the betpoint to the customer until they writte the new rule in the TC

[Conan]

i had prefered dsi to other books because i feal the betpoints program gave them an edge to other books many of them dont ofer the rewards program and i havent had a problem as of yet but hearing things like this makes me uneasy i wish they would just legalize this shit in the US so there can be some legit regulations.

[cc440unn]

bwin also give point per bet....B'inside... ince reward programm... not a big market but still a nice programmw where the point are easy to win

[Monte]

Did you guys bother to check the date when this was posted?
But yea, if there is a book that is even more overrated than 5Pennies or Heritage, it has to be DSI.

[slash]

wow.... you have to bet on more than more sports for be eligible to reward programm.... whats that bullshiittt..

Just go broke their legs...

P.S whats a un professional mistake to call you sir a second time

-500 that "she" is a guy anyway.

[cc440unn]

okay he was just abusing the CS girl...???

and whats the -500

[oiler]

maybe she got mad at you cause you called her a man lol

[slash]

okay he was just abusing the CS girl...???

and whats the -500

Just another bonus hunter. He has received bonuses and betpoints from DSI on his own and his friends' accounts, so now he uses his girlfriends ID instead. Typical bonus hunter.

[cc440unn]

But how do you know that ???

[Bobby D]

Female account holder just betting tennis matchups lol

You don't think the book doesn't realize something is up ?

[PoweRay]

Hi,

I logged into Diamond Sportsbook International tonight to see that my betpoints had been removed. I had quite a few and they would have covered any withdrawal fees that I would have incurred.

I asked on livechat what the problem was, as I only joined 8 days ago! This is a transcript of the chat:



How on earth does this book get an A+ rating when it bans its customers from the Betpoints programme for not betting on a variety of sports? I presume that the fact that I am in profit here has some bearing on the decision...

I would be grateful for any comments.

Well one good thing came out of this- You finally started postng! You signed up 19 months ago and finally made your very first post in starting this thread! Welcome to SBR! LOL

[chance]

Any book has the option to offer a client a promo like betpoints they also have the option of not offering it.

[Conan]

Well one good thing came out of this- You finally started postng! You signed up 19 months ago and finally made your very first post in starting this thread! Welcome to SBR! LOL

read the date this thread was staretd 19 monts ago the day they signed up

[iceminers26]

about done with these fkers, the old (best) books, 5dimes, DSI, etc. have turned to shit...don't trust a single one of them anymore