[Courtesywipe]

In between sporting events I placed a horse wager as I now have TVG on my cable network. I played a $1exacta at Suffolk (7-8). The exacta hit and paid $460.00. Guess what BetIslands paid me????? $46 dollars. 46 freaking dollars. I am sick to my stomach!!! I have given BI huge support on this forum..... But I am disgusted. Any other sportsbook would not have payout limits set that low.

Jon, come man....seriously?? How can you pay $46 on a $460 winner???? How????

Jon made it right once again! Please continue to read my next post!

Internet / 0

Ticket #: 825636

RAC

Racing ticket #48693 Oct-01 SUF R8 1.00 USD EXA 2,3,7,9,10/8

5 / 0

46

WIN

10/01/2012 01:08:37 PM

[5mike5]

that sounds bush-league

[Courtesywipe]

**Important, Please Read**

As I was enjoying this new channel "TVG" and wager on some races, I was stoked to see that I hit such a nice exacta! I got a little upset when I seen the low $ figure credited to my account. The mistake I made here was posting this thread on SBR before contacting BetIslands. As always, Jon and BetIslands always makes it right. Time and Time again. Jon I apologize for not contacting you guys first.

I got on live chat and explained my situation. I was asked to call in and speak to Jon who was awaiting my phone call. I spoke with Jon about 5 minutes and Jon has gone above and beyond once again. The fact that Jon is willing to lose money to make his players happy is something that every man running a book should learn. I cant say enough about BetIslands and obviously many of you out there feel the same way as I am always reading positive threads in regards to this book.

Customer serive to me is the #1 thing that keeps customers coming back. Quick payouts is a close second. With BetIslands second to none in both of these categories...........How can you not have BI as your #1 out???????????????

Thanks again Jon!!

[5mike5]

great news!

[Betislands]

great news!

Mike when are you going to play with us ? Let me make you a believer.



Cheers!

[5mike5]

oh i am a believer

too many good reviews not to

[Courtesywipe]

If you don't post up at BetIslands...........Reply to this and tell us why you dont? I have a feeling that there will be minimal replies as everybody and their grandmother play at BI.

[PharaohUB]

What took 5 minutes to discuss? Why were you only paid 46? Was it a clerical error? Was that the max win on an exacta? Did you make a mistake and bet on the wrong race? More details please to what happened. You said Jon doesn't mind if his book loses to make people happy. Sounds like the mistake was on you. Please explain.

[Courtesywipe]

What took 5 minutes to discuss? Why were you only paid 46? Was it a clerical error? Was that the max win on an exacta? Did you make a mistake and bet on the wrong race? More details please to what happened. You said Jon doesn't mind if his book loses to make people happy. Sounds like the mistake was on you. Please explain.

Mistake was not on me. I bet the right race and there was NO clerical error on BetIslands part. It is my bad that I did not know the horse payout rules per individual race track. Each track has it is own max payouts for exacta, trifecta, superfecta, etc. The race that I hit the exact at had a make payout of 50-1 on any exacta. The exacta paid $490.90. But I maxed out at the 50-1 for my $1 bet.

So no clerical error on BI part. They went above and beyond to keep one of the customers happy, just like they have always done with anybody who had an issue. I would bet my left nutt that 5Dimes, BOL , etc...would not cater to a customer the way Jon did. Jon gets it! He gets that customer service is so important in today's competitive market of off shore gaming. With so many books to choose from, great overall customer service can take a book a long way. BetIslands on their way to #1 book in all of the land.

[robmpink]

And we learned from this don't jump the gun, be full of rage, want to rob an old lady, etc before actually talking to him with your situation. Especially making a thread without talking to him.

[Courtesywipe]

And we learned from this don't jump the gun, be full of rage, want to rob an old lady, etc before actually talking to him with your situation. Especially making a thread without talking to him.

Yes, I agree that I made that mistake. If it was BOL, 5Dimes, etc. it wouldnt have been jumping the gun. The fact that BI always takes care of its issues, I shouldnt have started a thread before speaking with JON. I did apologize to Jon and I am sorry if I offended anybody else. But Robmpink, You are exactly right on point!

[pokernut9999]

Should also read the posted rules before betting .

[robmpink]

Yes, I agree that I made that mistake. If it was BOL, 5Dimes, etc. it wouldnt have been jumping the gun. The fact that BI always takes care of its issues, I shouldnt have started a thread before speaking with JON. I did apologize to Jon and I am sorry if I offended anybody else. But Robmpink, You are exactly right on point!

Wipe, most of us have done the same. Glad u got it worked out!

[wtt0315]

yeah i had similar problems in the past. Jon though has always done right by me though. It is my favorite book and these guys go out their way to help you

[robmpink]

Lol, I remember I hit a 1500 pick 4 at betonsports and I was paid 350. It was the limit payout and they gave me a $25 fp. fffffffffff

[Rollins08]

Betislands is the best book hands down. Fastest payouts, best customer service and always beyond fair. Jon runs a great book.

[babyglock]

If BetIslands worked on SBRodds and had early lines it would be my favorite, which is saying a lot since They are the only book I use that isn't on SBRodds and the only reason I gave them a shot was because all of the positive threads on here and how professionally their rep on SBR is even when responding to criticism.

Anyone not using BetIslands is missing out on a good book.

[Courtesywipe]

That's what I thought. Not even one poster replied on why they don't play at BI. Its official, BI had taken over as the new # 1 book for USA recreational players! Very nice!

[JBRANIV]

gotta love integrity in this biz especially-when he called me I told Dutch I played the horses occasionally, and he was upfront, he said there were other books more attuned for horse action if I was a serious horse bettor, that they had some limits and horses werent their specialty-kudos

[big joe 1212]

read the rules next time and you could save me 3 minutes of reading another stupid thread

[HedgeHog]

That's what I thought. Not even one poster replied on why they don't play at BI. Its official, BI had taken over as the new # 1 book for USA recreational players! Very nice!

I'll agree with this for FB, but you really should play your horses elsewhere-- like 5D or BM (higher limits plus rebates on all action). Glad Jon resolved your problem favorably, he's definitely a player friendly owner.

[Courtesywipe]

Always a jerk in the bunch.



QUOTE=big joe 1212;16231776]read the rules next time and you could save me 3 minutes of reading another stupid thread[/QUOTE]

[Easy-Rider 66]

that's what i thought. Not even one poster replied on why they don't play at bi. its official, bi had taken over as the new # 1 book for usa recreational players! Very nice!

5d>bi

[Courtesywipe]

[/b]
5d>bi

That's your opinion my friend. You have to agree its very very close though?

[Keith Richard]

So bottom line you didn't receive a full payout? I gather you were given a nice free play to appease you?

[Easy-Rider 66]

That's your opinion my friend. You have to agree its very very close though?

Not really. Never posted up at BI but from what I read and see on the websites 5D is clearly superior imo. BI seem like good peoples and have the better CS, but they have a ways to go to get in 5D'S league. I guess it depends on what your priorities are in looking for a shop.

[robmpink]

Not really. Never posted up at BI but from what I read and see on the websites 5D is clearly superior imo. BI seem like good peoples and have the better CS, but they have a ways to go to get in 5D'S league. I guess it depends on what your priorities are in looking for a shop.

Very true. it is what you are looking for. There is no doubt 5 dimes has a lot more options and horses can't be compared. If you aren't a props hound and want top notch service with a great staff, BI is your place. P2p payouts come rather quickly.

[Courtesywipe]

So bottom line you didn't receive a full payout? I gather you were given a nice free play to appease you?

Way off brotha. That's what one of your #1 shops like BOL or 5slimes would have done for you. In this case, since I was unaware of horse payout limits, Jon paid me the full exacta amount and an extra $50 on top if it. No free play....cash.

betislands is the only shop on the face of this earth that would have done that. If I told any other book I was unaware if the rules they would tell me to go fuk myself.
;

[Keith Richard]

Wasn't trying to be a jerk asking this question. I can see you being pleased for the personal attention. I'd be pleased too.

[Courtesywipe]

Wasn't trying to be a jerk asking this question. I can see you being pleased for the personal attention. I'd be pleased too.

Thanks man!

[Easy-Rider 66]

Way off brotha. That's what one of your #1 shops like BOL or 5slimes would have done for you. In this case, since I was unaware of horse payout limits, Jon paid me the full exacta amount and an extra $50 on top if it. No free play....cash.

betislands is the only shop on the face of this earth that would have done that. If I told any other book I was unaware if the rules they would tell me to go fuk myself.
;

Jon made a smart move. However, if he wants to attract more business he needs to increase those limits. I would not have had that conversation with 5D because their limits are high for tracks like Suffolk Downs. And for major A listed tracks the Max net profit is 30K per race.

[baskets]

Jon, that guy 5mike5 is pretty busy working for 5dimes....

but once he gets some time freed up I'm sure you'll see that he is an excellent employee. Aint nobody can do employer broadcasting like that employee 5mike5. He'll make a loyal foot soldier for ya.

Recruit him hard!!! He will grow your business!

[Courtesywipe]

Jon made a smart move. However, if he wants to attract more business he needs to increase those limits. I would not have had that conversation with 5D because their limits are high for tracks like Suffolk Downs. And for major A listed tracks the Max net profit is 30K per race.

Indeed a smart move by Jon. He obviously has been doing this a long time and knows the secrets to success in this market.

[robmpink]

Indeed a smart move by Jon. He obviously has been doing this a long time and knows the secrets to success in this market.

I concur

[indio]

A 50-1 payout limit on exactas at a track that takes 26% out of the exacta pool? That's hilarious. Actually, on second thought, that's pathetic and borderline criminal.

I mean, only a sucker would bet into an exacta pool with a 26% rake, but then to have that same pool capped at a $100 mutual payout? WOW.

5 Dimes and Bovada will not only pay you up to $10,000 profit on any race at Suffolk, you can get 5% rebates on all exacta wagers there, and yet you want to give this clown sportsbook props because he decided to give you the other $193.60?

Very simple, if you're capping exacta payouts at 50-1 at a track with a 26% exacta hold rate, don't bother advertising that you take horse wagers, just close the department.

And just for the record, that race had $45,000 bet into their exacta pool, so it's not like this is Will Rodgers Downs where some goofball scoops a $1500 exacta because he's the only person in the country with a winning ticket with a $1950 total exacta pool where the 3-5 and the 2-1 chalks don't hit the board.