1. #1
    deadfeed
    deadfeed's Avatar Become A Pro!
    Join Date: 09-25-12
    Posts: 1
    Betpoints: 30

    Betfred have suspended my account pending ID verification

    I signed up to Betfred yesterday after clicking on one of their ads.

    I deposited some money using my CC, and placed a bet.

    The next morning I get an email stating they have suspended my account until I send in some docs and scans of my CC. Fair enough.

    One of their required docs is a passport. I do not have a passport, as i have never traveled. I sent them scans of my CC, copies of my bank statement, and a scan of my drivers licence, and explained I did not have a passport.

    I got a response stating "Your account will remain closed until you send a copy of your passport".

    I replied and restated i did not have a passport, and asked if there was something else i could send. All I get back now are template emails restating I need to send a copy of my passport.

    So now they are holding me to ransom, demanding I do something impossible. Surely these guys realize that not everyone has a passport. This is crazy. What can I do?

  2. #2
    filipinho
    filipinho's Avatar Become A Pro!
    Join Date: 01-11-12
    Posts: 358

    Bastards...Few months ago I verified my Betfred account without passport.

    Complain to both SBR & Gibraltar Gambling Commissioner.

    http://www.sportsbookreview.com/sportsbook-complaint/

  3. #3
    YPS
    YPS's Avatar Become A Pro!
    Join Date: 08-20-12
    Posts: 111

    Oh the cute unkle with the bald head again...

    Imo one of the ugliest books around

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