I need your opinion about my case.
Some B rated sportsbook accuses me of possible fraud or money laundering, gives me no explanation, closes my account and denies me to pay me back my money. The company is based in Malta.
Lets make a long story short. Two weeks ago i made a deposit of 150 Euro by some payment provider to willhill. Within three days i made around 6.5 k out of my initial deposit and made a withdrawal by that payment provider. willhill made some security checks therefore.
then i tried to cash out my money from that payment provider to my bank account and was told it could take around 10 days until i will receive that money i thought that this is too long because i wanted to go on holiday and did the following:
I sent around 600 to partybets, made 1.5 k of it and cashed out from party by wire - without any problem. i sent 1k to another sportsbook and cashed out 1k after a couple of bets by wire - without any problem. i sent 300 to betfair and lost it. then i sent two payments - one of 1k and one of 1.6k to the sportsbook which i mentioned in the initial stages of my post (rated b), made two bets with them got my account closed by the sportsbook. i made 2.5 k from these two bets which means i lost around 100 euro to them. i received another payment of 2.7 k by the payment provided who closed my accounts afterwards because they got mad with me when i canceled the initial 6.5 k cashout from them and sent the money to sportsbooks instead.
once again. all i wanted to do is send the money to sportsbook, make some bets with them and cash out by wire from the sportsbooks because i did not want to wait 10 days for the money to hit my bank account.
i will get back to the b rated sportsbook which closed my account. my initial deposit with that company was 1k. i made a bet which i won and the payout was 1.3k everything fine so far. i asked for a cashout by wire. then a couple of hours later i made another 1.6k deposit with the company and made some bets with it. i made just 1.2 k with this money. so i lost around 100 to the company. i made another withdrawal request by wire - this time 1.2k (so i had wire wd of 2.5k pending with that company). When i checked my account there a couple of hours later i found out that my account was frozen. i contacted their support and was told that this is their usual way with new clients and they are doing some routine checks. one day later i contacted them again and this time i was told to send them some documentation (id etc). i did that and was told to wait. yes, i really had to wait wait wait. the day before i left for my holidays i was told to wait again because their fraud and risk dep. was doing some checks. i really got pissed because even after 5 days my account was still frozen. they told me that i have to sort out some stuff with the payment provider and that i can only cash out by that provider. nonsense - the account was closed by the payment provider because they were not happy that i canceled my wd with them and sent it to sportsbooks instead. i told them that many times and even told them to ask other sportsbooks about my player history, how i made my winnings with them, where my deposits came from etc etc etc. in the end i really sent them screenshots of my willhill account and was told to wait.
then i left for my holidays and thought everything would be sorted when i get back home. no way. last night i tried to log on and it said "user does not exist". however i found out that i still can change my password with them. i contacted them and was told that they closed my account. i asked for a reason why they closed it and all they did was sending me some paragraphs which tells that they can close any account in case they think the money comes from fraud or money laundering. when i asked them which way they will pay me my 2.5k balance they did not respond anymore. in the email they sent me that i can contact the gaming board of malta if i am not happy with their decision. is this a joke? i never did something wrong nor came the money from fraud or money laundering. i mean with such terms any company can accuse anyone of fraud or money laundering and keep their money. this is like stealing. no bonus was involved - nothing.
now please tell me if it was fair to close my account and keep my money or not. i need some advice what to do now.
thx.