In case you have forgotten your original post, here it is. In it you politely asked people to give you information about the complaint process. And now that people have, you want to act like you know more than all the people that are trying to help you. If you are so smart, why plead for help? Believe me pal, you are completely ignorant about this as your original post shows. So go ahead and keep acting childish. See where it gets ya.